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302 ūüíľ serco Jobs / Employment

Lead Administrator UK Defence Academy
newabout 12 hours ago
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Lead Administrator UK Defence Academy - Swindon Full time, 37 hours, Permanent ¬£20,359 The job opportunity: To work unsupervised as required and make sensible judgements in the day to day running of an Administration office. Ensure smooth running of the office and monitor own workloads and those of any reporting staff. Responsible for the co-ordination and control of all incoming work as directed by the customer and Team Leader and the provision of induction training for the customer as required. Responsible for the mentoring, training and development of up to two departmental administrators/apprentices. Familiarisation of specialist areas where the acquisition of technical knowledge in order to support dedicated customer functions may be required. Main duties: Actively engage with induction processes to ensure the successful completion of own and colleague‚Äôs probationary periods. Supports colleague development. Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering service excellence. Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload. Effective communication with your Serco/Military/Customer colleagues. General administration duties. Production, amendment and maintenance of any assigned spreadsheets and databases including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments. Arranging appropriate meetings, including drafting agendas, chairing and managing attendance at meetings, active participation at meetings and production of action notes as required. Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to department. Close liaison with the other departments/external agencies on site and off site as required. Booking of refreshments and hosted lunches. Creation, review and update of any assigned work instructions relevant to your role. Compilation of detailed Monthly Performance Report allowing the Team leader to write a truly reflective monthly report to the Supervisors/Admin Services Manager. Maintaining adequate stationery levels and re-ordering as required. Provide coaching and mentoring to any assigned administrators and management of workload including: Delegating where appropriate, Advising/supporting as needed and auditing that tasks are carried out as required, Allocating work effectively, Providing and acting on feedback (positive and negative).¬† To provide cover/support/shadowing for other posts as and when required. Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management. Awareness and adherence/implementation of all Serco Mandatory Polices as per the Serco management system (SMS), Code of Conduct, Think Privacy and Security Operating Procedures (SyOps). Ensure Information Privacy Classifications are used on all Serco correspondence and the customer‚Äôs classification is embraced in line with Defence Writing. Adhering to the Health and Safety Act (1974) within the areas of his/her responsibility. What we are looking for in our canididates: Actively engage with induction processes to ensure the successful completion of own and colleague‚Äôs probationary periods. Supports colleague development. Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering service excellence. Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload. Effective communication with your Serco/Military/Customer colleagues. General administration duties. Production, amendment and maintenance of any assigned spreadsheets and databases including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments. Arranging appropriate meetings, including drafting agendas, chairing and managing attendance at meetings, active participation at meetings and production of action notes as required. Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to department. Close liaison with the other departments/external agencies on site and off site as required. Booking of refreshments and hosted lunches. Creation, review and update of any assigned work instructions relevant to your role. Compilation of detailed Monthly Performance Report allowing the Team leader to write a truly reflective monthly report to the Supervisors/Admin Services Manager. Maintaining adequate stationery levels and re-ordering as required. Provide coaching and mentoring to any assigned administrators and management of workload including: Delegating where appropriate, Advising/supporting as needed and auditing that tasks are carried out as required, Allocating work effectively, Providing and acting on feedback (positive and negative).¬† To provide cover/support/shadowing for other posts as and when required. Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management. Awareness and adherence/implementation of all Serco Mandatory Polices as per the Serco management system (SMS), Code of Conduct, Think Privacy and Security Operating Procedures (SyOps). Ensure Information Privacy Classifications are used on all Serco correspondence and the customer‚Äôs classification is embraced in line with Defence Writing. Adhering to the Health and Safety Act (1974) within the areas of his/her responsibility. Additional features: SC Clearance ‚Äď prior to appointment It is a condition of employment that all employees undertake any task, within any department, that they are directed to perform which is relevant to the company‚Äôs tasks.¬† It is a contractual obligation for all staff to wear the Serco uniform provided at all times when on duty. Your uniform should be kept clean, neat and tidy. A name badge is also provided and must be worn at all times on the left hand side of the jacket lapel / shirt pocket. The DMR Security pass must also be worn at all times on a Serco lanyard. There may be a requirement to use MOD-provided vehicles on behalf of the MOD‚Äôs business either as a driver or passenger. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappoi ntment should the closing date be brought forward. Serco is a Disability Confide nt Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Security Traffic Operative RAF Brize Norton
5 days ago
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Security & Traffic Operative RAF Brize Norton - Oxfordshire Full time, 42 hours, permanent ¬£21,575.58 The job opportunity: The Serco Security & Traffic Officer is responsible for the effective delivery of the Serco contracted security/reception duties under the instruction of the security shift supervisor as directed by the security manager. Main duties: Work safely - Safety First - Zero Harm Culture. ‚Äú‚ĶOur work is never so important that we cannot take time to do it safely and with respect for the environment‚Ķ‚ÄĚ Maintain a positive ‚ÄúZero Harm‚ÄĚ culture with open honest reporting of Near Misses and safety related occurrences. Maintain a record of daily duties in a pocket book that is numbered and registered at Bldg 2000, main gate reception. This record book will be maintained daily and may be requested to recall incidents in a Court of Law. Control the access and egress of vehicle traffic, military personnel, visitors, contractors and Unit employees at the RAF Brize Norton main gate. In doing so they are to control the flow of traffic/pedestrian, checking ID cards and vehicle permits to ensure only permitted individuals gain access to the unit. Assist in the search of vehicles, visitors and baggage when delegated. In visitor reception provide welcoming service ascertaining the requirements of individual visitors, contractors or deliveries and on the production of the relevant ID, issue the appropriate temporary pass to the individual using the SySIS software system mounted on the DII/MODNET computers. Maintain an effective working knowledge of current regulatory requirements. Including Serco Management System, appropriate National and MoD legislation and local Serco and RAF Brize Norton processes and procedures. Respond to and carry out emergency procedures as and when delegated. Provided a vehicle escort service to visiting/delivery/collection vehicles for ESA and Air Cargo. Ensure compliance with the Serco Management System, ISO9000, ISO14001, ISO18001, HASAW Act 1974 and COSHH regulations. Notify the Serco Security Manager whenever deficiencies emerge that require their attention in respect of safety, risk, compliance or standards. Shall perform other tasks which are reasonable and relevant to Serco at RAF Brize Norton as directed by the Serco Contract Support Manager or Security Manager. What we are looking for in our candidates: Security Skills and Experience. Must be able to demonstrate relevant knowledge, background and satisfactory experience related to the security industry. Understanding of the requirements of JSP440. Understanding the SIA manned guarding regulations and requirements. Experience in Industry or Armed Forces in the security arena. Must be competent in the use of the Microsoft Office package and possess a high standard of oral communication skills. Additional features: Must implement and promote a ‚ÄúZero Harm‚ÄĚ Open Reporting Safety Culture where all individuals are willing and able to report any issue or event which they believe has or could potentially lead to a Safety risk. Must comply with the Serco Management System. Achieve the objectives as agreed with their manager during their annual Personal Development /appraisal interviews. Must use and exploit the electronic Serco HR systems. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Sales Manager
5 days ago
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At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Salary: ¬£30,000 - ¬£32,000 + Company Car + Private Health Care Location:¬†Birmingham, Sandwell¬†with regular travel to Serco Environmental sites around the UK An exciting opportunity has arisen to join our team at Serco Environmental Services who are recruiting for an established Sales Manager. Serco Environmental Services delivers sustainable improvements in recycling performance and landfill diversion for our Local Authority clients. This Business unit includes 18 environmental sites which are spread across the UK with a worth of circa ¬£134 million to Serco.¬† The Role As the Sales Manager you will manage, develop and maintain a pipeline of new business opportunities in order to deliver profitable revenue growth for Commercial Services to ensure that Serco achieves ‚Äėbest value‚Äô out of its operations through facilitating active cooperation between the various team members and other company divisions and department Key accountabilities Pro-actively and reactively selling profitable new business within a territory to meet set targets. To achieve and exceed quarterly / annual new business targets Manage a sales territory and or prospect lists for business opportunities Report call, lead, quote and contract activity on to the Company Operating System To produce, present weekly, monthly, quarterly personal performance to Senior Managers when required To participate and contribute to best practice working groups within Serco when required To liaise regularly with Contract/Operations Manager to determine roll out sales offensives within region To carry out any other reasonable job-related tasks / management requests Be the primary interface between Serco and our target customers. Be responsible for sales prospecting and pricing negotiations. Deliver profitable new revenue streams across the range of services provided by Serco. Work with Serco people to both build knowledge and augment the sales process. About you As the successful candidate you must be able to evidence substantial current experience of business development with proven track record in sales, selling contracted services. You will possess excellent verbal and written communication, as well as ability to develop effective relationships at all levels. You will have good knowledge of contracted services and it is desirable although not essential that you have knowledge of Waste Industry. Qualifications Driving licence On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Hosting Standard Service Manager
5 days ago
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Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. Job Title: Hosting Standard Service Manager Division / Function: CSS / ITS Base Location: Solihull or Hook with UK Travel Competitive basic salary plus benefits package Key Purpose Hosting Standard Service Manager is responsible for planning, launch and day-to-day management of the Hosting standard service. This includes managing the Hosting standard service throughout the Standard Service Lifecycle, gathering and prioritizing business and customer requirements, defining the Hosting standard service vision, and working closely with Operations, Solutions and Partners to deliver business winning services. They develop services by identifying potential product/platforms; conducting market research and benchmarking; gathering functional and performance requirements with the business partner; determining specifications, production timetables, financial costing and time-integrated plans for Standard Service introduction, developing adoption strategies. The Standard Service Manager’s job also includes ensuring that the service and adoption efforts support Serco and the Divisions overall strategy and goals. Hosting is an enabling ITS service and is the responsible for the delivery of all application and server hosting services, covering traditional Data Center services as well as emerging and growing Cloud (public and private) based services. This provides environments for applications to operate from, including all Microsoft Azure, SunGard, Vodafone and Amazon Hosting services where critical Serco applications such as SAP, Office 365, CS and Health customer infrastructure (e.g. Lincs, BARTS, and Peterborough) are hosted from. ITS spends over £19m per annum on hosting services across the UK&E and Global Backbone. Reason for role This is the key role for day-to-day management and leadership of the Standard Service. It is responsible for the development and ongoing management of capability delivery, service performance and cost management of the service (total and unit costs). They are responsible for the development, agreement and publication of a roadmap for the service to ensure the service meets current and future business competitive needs. This role encompasses numerous activities from tactical to statistical roles and acts as a cross-functional link; bridging gaps within the business and IT between various functions and departments, most prominently between Operations, Solutions and Contract teams. Structure and reporting relationship The role reports into Head of Enabling Standard Services but will have a close working connection with the Divisional IT teams. Reporting into this role will be the Standard Service Management and Operations teams, including but not limited to: Standard Service - Technical Leads. Standard Service - Service Leads. Operational Teams supporting the products. Partner/3rd party resources assigned to Serco specifically. Key Accountabilities Determines business needs and performance expectations by working with the IT Business Partners, the business and specifying the external research needed to obtain market information. Recommends the nature and scope of present and future Standard Service lines by reviewing specifications and requirements with the Standard Service Technical Lead, appraising new service ideas and/or service variant changes. Assesses external market competition by comparing the ITS Standard Service to competitor/external provider service. This comparison should include, functional, technical, service and cost comparisons. Provides source data for Standard service communications by defining Service Catalogue entries, communications plan and adoption information. Increases adoption of the Standard Service by working with Solutions and the IT Directors in the business to develop adoption and variation strategies. Monitors Standard Service achievement of Service level targets, working with the Standard Service - Service Lead, Operational Teams and Service Management to understand issues, resolve problems and improve performance. Linked to this the Standard Service Manager is responsible for consumer satisfaction with the service, actively addressing any poor customer satisfaction issues tactically and systemically. Collates Standard service consumption data by calling on contracts with Solutions and Service Leads, evaluating opportunities to assist the contracts further and addressing concerns or issues of existing users. Provides information for management by preparing short-term and long-term adoption/usage forecasts and detailed roadmap information as well as answering ad-hoc management questions and requests. Brings new services into live by analyzing proposed requirements and developing roadmaps with associated delivery programs; preparing return-on-investment analyses; establishing time schedules with Operations and partners/3rd parties. Introduces and publishes new services by developing time-integrated plans with the business, IT Directors and functional teams within ITS. Budgets, controls and reports on Standard Service TCO costing by reviewing operational and 3rd party costs, internal delivery and support costs, anticipating volume changes and costing special and variation orders. Completes operational requirements by scheduling and assigning resources working on the service, maintaining staff by recruiting, selecting, orienting, and training employees. Maintains team performance and engagement results by counseling and disciplining employees; planning, monitoring, and appraising job results. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Essential technical and professional skills, knowledge and qualifications Education: Must have a degree in Business Administration, Finance, Computer Science, Engineering, Economics, Marketing, or a work experience in IT of the equivalent. Experience and Track Record: The Standard Service Manager must have had proven working experience of about 3-5 years in product/standard service management, experience in enterprise application, functional development and cost forecasting, or consultancy in these fields. The Standard Service Manager would be ideal if they additionally have a proven track record in successfully managing an IT product/service all through its lifecycle. Financial Management: The Standard Service Manager must have a track record in budgeting, forecasting and managing a budget (up to £10m), with the financial acumen to understand TCO, unit co sting, cash-flow and how to manage operational costs. Understanding of Serco finance accounting process and systems would be beneficial. People Skills: Any contact between ITS and the consumers should always be structured to be positive. The Standard Service Manager interacts with consumers and IT Directors on a regular basis as is necessary for the performance of duties. The Standard Service Manager should, therefore, possess excellent people skills that facilitate smooth and positive interactions with the consumers that result in the establishment of long lasting relationships with the business. Service Management: The Standard Service Manager needs to understand ITIL and SIAM to a functional level, to be able to deliver and manage the standard service within these frameworks. Technical Knowledge: Whilst knowledge of a broad spectrum of IT technologies and services is extremely beneficial, the Standard Service Manager must have detailed knowledge and experience of the service they are responsible for, able to not only articulate features and performance, but able to assimilate changes from the market into roadmaps and sufficiently detailed to actively manage operational teams. Hosting knowledge: The Standard Service manager will have a detailed knowledge of the Hosting market, including but not limited to: Managed hosting, on-site hosting, colocation hosting, cloud based hosting (public and private), compute and storage environments, Secure hosting, G-Cloud Services and associated management tools to optimise performance. ITS currently uses Hosting from SunGard, Microsoft Azure, Amazon Web Services, Vodafone and others as well as specific support services from Microland. The role holder would benefit from expertise in hosting vendors. Management and Leadership skills: The Standard Service Manager must have experience of managing teams, including Service Management, Technical Design as well as any aligned operational team delivering the service. The Standard Service Manager must ensure that all Serco processes and policies are applied and adhered to in a timely manner for your team and that any people managers reporting to you are also compliant in all people management activities e.g. Absence Manager compliance, Performance Development Review process and Performance Management, 121’s and promoting and assisting in the Viewpoint processes to increase employee engagement within your team. Communication Skills: The role of a Standard Service Manager requires a lot of interaction, especially with consumers. Interaction also extends to other functional managers as well as other personnel across the business. These cross-functional interactions mostly involve presentation of capability and performance as well as exchange of ideas/requirements and, as such, a Standard Service Manager must have excellent communication skills to facilitate smooth conveyance of information. Interpersonal Skills: Other interpersonal skills that are necessary for the execution of the Standard Service Manager’s role are such as; good problem solving skills, being a team player, being detail oriented, being decisive, exhibiting comfort in a fast paced work environment, and being an initiative taker. Additional / special features of the role The role will require extensive travel, mainly to Serco Contract sites as well as a number of Strategic Partner locations. Since many of the Standard Services operate on a 24/7 basis there may be a need for out of hours work and potentially even shift based escalation coverage. Must be SC cleared or able to undergo and achieve SC clearance. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Administrator
5 days ago
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AdministratorUK Defence Academy - SwindonFull time, 37 hours, permanent¬£17,597The job opportunity:An administrator will assist in the efficient running of an administration office providing effective administrative support directly to our Customer, under the instruction or guidance of a Lead Administrator /Specialist Co-ordinator/Team Leader. The post holder will work collaboratively with the Customer undertaking a variety of general administrative tasks.Main duties:Actively engage with induction processes to ensure the successful completion of own and colleague‚Äôs probationary periods, supports colleague development.Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering professional service excellence.Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload.Effective communication with your Serco/Military/Customer colleagues.Undertake general administration duties in office environment.Amendment and maintenance of any assigned spreadsheets and databases, including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments.Active participation at meetings and production of action notes as required.Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to departmentBooking of refreshments and hosted lunchesMaintaining adequate stationery levels and re-ordering as required.Review and update any assigned work instructions relevant to your role.Compilation of detailed Monthly Performance Report allowing the Team leader to write a truly reflective monthly report to the Supervisors/Admin Services ManagerTo provide cover/support/shadowing for other posts as and when required.Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management.Awareness and adherence/implementation of all Serco Mandatory Polices as per the Serco management system (SMS), Code of Conduct, Think Privacy and Security Operating Procedures (SyOps). Ensure Information Privacy Classifications are used on all Serco correspondence and the customer‚Äôs classification is embraced in line with Defence Writing.Adhere to the Health and Safety Act (1974) within the areas of his/her responsibilityWhat we are looking for in our candidates:Good level of general education, preferably with GCSE‚Äôs (A-C) or equivalent in English and MathsAbility to communicate at all levels, using a variety of communication methods (spoken, written, behaviour)Ability to work in a team environment or individuallyGood interpersonal skillsFlexibility and Adapts to changeDelivers Customer Service and strengthens our customer relationshipsContributes to generating ideas and solving problemsDelivers against own objectives and demonstrates personal drive and self-developmentGains other trust and demonstrates collaborationRespects differencesAssumes responsibilityMaintains composurePrevious Administration and/or Secretarial experience (either paid or voluntary) - desirableKnowledge/understanding of general office practices - desirablePC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential), and Power point (desirable)Additional features:BPSS Clearance ‚Äď prior to appointmentIt is a condition of employment that all employees undertake any task, within any department or area, that they are directed to perform which is relevant to the company‚Äôs tasks.It is a contractual obligation for all staff to wear the Serco uniform provided at all times when on duty. Your uniform should be kept clean, neat and tidy.Adhere to the Health and Safety Act (1974) within the areas of his/her responsibilityA name badge is also provided and must be worn at all times on the left hand side of the jacket lapel / shirt pocket. The DMR Security pass must be worn at all times and on a Serco lanyard.There may be a requirement to use MOD-provided vehicles on behalf of the MOD‚Äôs business either as a driver or passenger.At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Source to Manage (S2M) Services Manager
5 days ago
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Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. Job Title: Source to Manage (S2M) Services Manager Location: Flexible Competitive salary, bonus, car allowance, private healthcare, 6% matched pension, 25 days holiday plus bank holidays About Us Serco spends approximately £1.4bn globally with third party suppliers every year. Procurement supports the business by understanding business requirements and providing innovative solutions from the supply market throughout the business lifecycle that reduce cost, improve service and quality and protect the business from risk. Procurement is also responsible for managing all third party supplier arrangements including sourcing and contracting and supplier & contract management to deliver competitive advantage to Serco. We have achieved significant progress in transforming procurement and we’re ready to build on that success. The next stage of our evolution will see us become a true business partner to all global divisions with a focus on increasing our return on investment to the business by driving value, minimising supply chain risk underpinned by end to end digital solutions. About the role You will provide management and expertise to the creation, implementation and management of high-performing Source to Manage services including Spend Analytics, Supplier & Market Intelligence, Category Planning & Support, Sourcing Execution, Spot Buy and Supplier & Contract Management within the Procurement Services function. The role has global accountability for the design, build, implementation, management and continuous improvement of fit-for-purpose and affordable Source to Manage processes and services that support Procurement policy and strategy and wider business needs. The S2M Services Manager is also responsible for the management of Serco’s 3rd Party Procurement Delivery Partner and other suppliers ensuring that services are delivered compliantly to contract and policy, achieving target business outcomes and high levels of customer satisfaction. Key accountabilities Responsible for design, implementation and delivery of Source to Manage services and processes globally including the management of Serco’s 3rd Party Procurement Delivery Partner ensuring that targets are achieved and continuously improved. As a key member of the Procurement Services function, manage the rollout of Source to Manage services globally to the Regions in line with the Procurement Target Operating Model. Accountable for defining, implementing and managing compliance with Source to Manage SLAs and KPIs. Develop and manage a performance management framework incorporating high-level objectives, metrics, targets, regular reporting, management review and action plans that steer the Procurement function. Track cost, performance, customer satisfaction and compliance across all services, ensure that strategy and plans are refined or improvement or corrective actions are initiated and implemented as required Delivering robust process management of day-to-day incidence management, issue escalation, service reporting, capacity planning and non-compliance interventions. Work with colleagues across Corporate Shared Services to align procurement service delivery with the other Corporate Shared Services functions and participate in pan-Corporate Shared Services initiatives as required. About you Graduate calibre with a Bachelor’s degree Possesses strong business acumen, able to understand complex business needs and drivers and identify ways for Procurement to address. Will have worked in a complex changing environment with demanding business objectives in a competitive market sector. Demonstrates a consistent track record of delivery within large and complex Procurement organisations. Has a global and strategic mindset while being flexible to local differences and creative to encourage and seek innovative approaches. Demonstrates track record of developing and maintaining strong senior stakeholder relationships. Possesses excellent communication skills with the ability to influence at multiple levels. Strong planning, organising, analytical and fact based decision making skills. Demonstrates personal and professional credibility and resilience. Apply Come and join us in a truly exciting period where we are looking to establish a single, global procurement operating model that will change how procurement operates across Serco. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Head of Procurement
5 days ago
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Salary: up to ¬£65,000 (dependent upon skills and experience) Location: Peterborough, PE2 At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation! Serco is on a journey towards sustainable growth and our Strategic Partnership with Peterborough City Council has the objective to be citizen centred and outcome focussed! To ensure our success we are looking to recruit a highly experienced, talented and ambitious Head of Procurement. About the Role: As the Head of Procurement, you will lead the procurement function for Peterborough City Council (PCC), as part of the Peterborough-Serco Strategic Partnership. You will also lead the internal Serco procurement function for Strategic Partnerships (SP), across contracts in Peterborough, Lincolnshire and Hertfordshire. This will include providing a procurement-managed service for multiple categories of spend across PCC and SP. For PCC, undertaking the role while adhering to Public Procurement legislation. This is seen an influential role within the Peterborough ‚Äď Serco Strategic Partnership where you will be responsible for strategic and operational delivery of the procurement function. You will hold responsibility for a service budget of over ¬£600k, with responsibility for significantly higher PCC procurement spend. In addition to this you will lead, manage and motivate a team of Senior Category Managers, Category Managers, Procurement Lead and Buyers. About You: If you are already an experienced senior procurement professional with experience of public sector procurement, management processes and financial delivery, then we want to hear from you! We do ask that you have strong thought leadership in procurement and supply chain with an extensive track record of implementation, particularly where you have led and built successful procurement functions. We are keen to hear from those who worked in a complex changing environment with demanding business objectives in a competitive market sector, where you have managed a full P&L and been responsible for the delivery of contractual KPI's. Key to your success in the role will be your strong and effective people management experience along with your ability to develop and maintain strong senior stakeholder and supplier relationships. Benefits: Our success is a reflection of our people and that is why it‚Äôs important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to help employees do more with their money. With this role you will benefit from competitive salary, company car, on target bonus of 5% up to a max of 10%, 25 days annual leave plus bank holidays, a competitive pension scheme (matched up to 6%), training & development opportunities, Agile/Flexible working environments and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more! What to do next‚Ķ.. If you are interested in applying for this rare opportunity to join our, high-performing, friendly and supportive team; where you will benefit from a wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter! On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Merlin Aircraft Fitter - RNAS
5 days ago
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Merlin Aircraft Fitter -¬†RNAS Culdrose, Helston TR12 7RHSalary - From ¬£25,600* Please note you will not be considered for this role unless you have a MECHANICAL trade background NOT AVIONICS *The RoleFulfil the duties of a Merlin Aircraft Fitter (by Trade) or Off Aircraft Workshops Fitter (by Trade) in accordance with Depth Operating Procedures (DOP), the Serco Unit Manual, individual Engineering Authorisation Certificates and the Serco Management System (SMS).Fitters are responsible to their Line Manager / Supervisor for ensuring that:They perform their tasks in accordance with their Line Managers instructions.They comply with the Serco Naval Air Command (NAC) Unit Manual and the Serco Management System.They Cooperate with Line Management on all Health and Safety and Environmental matters.All contracted tasks are carried out in accordance with current Customer Policy and Regulations and other applicable statutory Regulations.Further training courses necessary to their job are attended as required by their Line Management.Their attendance at work is at the times specified by Line Management.Other tasks within their capability are carried out as directed by their Line Manager.They participate in Continuous Improvement (CI) initiatives and associated programmes when required.They remain flexible, and carry out any other tasks within their capabilities and experience in support of the Contract as directed by the Contract Manager or their representative.They promote Serco‚Äôs professional Company image in all liaisons with the Customer and outside agencies.Fitters are to have:Past aviation experience. Personnel being employed in workshops must have relevant workshops and/or technical background.Completed a Common Objective Task Book (COTB), a Fitters On-Job Task (OJT) Book (by Trade) and passed an oral competency check.A good knowledge of Merlin aircraft engineering and engineering support equipment, with a working knowledge of the following: Merlin Aircraft Systems (by Trade).Lean Operating Procedures.Naval Air Publications and Compound ‚Äď Interactive Electronic Technical Publications (C-IETP).Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices.Completed a Maintenance Human Factors Course.On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Director of Marketing Citizen Services
5 days ago
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At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Location:Home Base with regular UK travel Salary:£70,000 - £85,000 + Company Vehicle + Excellent Benefits Package We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators committed to redesigning and improving public services for the benefit of everyone. Our Citizen Services division contributes to the wellbeing of citizens and communities through our management of Contact Centres, Strategic Partnerships, Government Programmes and our provision of Leisure Facilities and Waste Management Services. Due to a recent merger of our marketing and design teams across our Citizen Services business unit, Serco have a new and exciting opportunity for a highly talented Director of Marketing to lead the transformation of Serco’s marketing function. As Director of Marketing you will be responsible for leading and developing the team to drive revenue growth by delivering a refreshed and integrated marketing strategy across our business-to-citizen and Business-to-government sectors. Overview of the role In this newly created role, you will be required to manage the recently combined teams as well as lead on the transformation of the divisional brand proposition. You will successfully manage and lead the function to: Develop and drive the transformation of the divisional brand and value proposition in our B2G and B2C sectors Support the development and execution of the strategy ensuring that the go-to-market, growth strategy and product set is aligned to market trends and needs Lead and manage a marketing and design team of 15+ covering B2G and B2C disciplines Manage and grow the physical brand and visual identity of the divisional brand, in partnership with the Serco Group marketing resources and brand team Design and develop value propositions and marketing campaigns across our markets and sectors Galvanise our people from across the division to deliver marketing material of the highest quality and a step-change in the way Serco go to market and communicates with our customers and partners Work with business development and operational teams to develop marketing and design as capabilities which can create new business opportunities and develop innovative solutions for our government customers About you To be considered for this role you must have a significant previous experience at Senior Marketing Management level, as well as excellent people leadership skills. Demonstrable experience of working within a customer facing environment is a key requirement in this role along with ability to operate within shared service function and serve multiple stakeholders. Highly articulate and impactful your naturally strong leadership qualities will enable you to lead, develop and inspire both direct reports and people in your wider organisation to cultivate strong, competent teams. A strategic and innovative thinker you will play a major role in development of Serco services and positioning these services in the UK. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Technical Specialist - Connectivity
5 days ago
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Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. Job Title: Technical Specialist - Connectivity Division / Function: CSS / ITS Base Location: Solihull with UK Travel Competetive basic salary and beneifts package Key Purpose Connectivity IT Specialist provides senior level technical support services to users and organizations for the Connectivity Standard Service. This covers ensuring service requests are appropriately executed, the live service environment is operating correctly, the live service is being maintained correctly across the SIAM process model and they support Incidents ((or post Incident reviews) as required by providing insight and practical technical expertise. They additionally serve as consultants in their specialty areas that concern a variety of functional operations and provides technical assistance, advice and training related to ordering the Connectivity Standard Service, complex/expert use of the Connectivity Standard Service and if appropriate what variant would be best suited to meet the business need. Connectivity is a core ITS service and is the responsible for the delivery of network connectivity services across the UK, Europe and the Global Corporate network backbone. This service connects all Serco sites to Corporate Services, providing local access points and providing site-to-network services, VoIP, SIP Trunking, ISDN and MPLS Services. It is also responsible for managed Local Area Network (LAN) services, physical and Wi-Fi environments in managed locations and provides the Secure network underpinning government secure contracts. This underpins all Serco businesses and ITS spends over ¬£16m per annum on network services across the UK&E and Global Backbone. Structure and Reporting Relationship Working into the Connectivity Standard Service ‚Äď Service Lead they will have significant relationships across the Connectivity Standard Service team. Additionally they will have significant relationships with the Standard Service ‚Äď Service Leads for other standard services they are dependent on (e.g. tooling) and will need to develop close working relationships with Service Operations and Service Planning teams in Customer Service to ensure the day-to-day service is operating and is being supported as required. The role will need to be able to work with 3rd party providers of service and act as an ‚Äėon-the-ground‚Äô lead for these teams, providing expert insight into the actual configurations and deployments they support. Key Accountabilities Provides technical information and support on the evaluation, installation, acquisition and use of the Connectivity Standard Service. Works with Problem Management to documents root cause and potential solutions to problems and recommends changes (including fundamental ones) to system configurations to prevent recurrences. Evaluates usage patterns and recommends methods for improving the information on the Incident and problem resolution knowledge base. Manages, establishes and troubleshoots issues with using the Connectivity Standard Service, including detailing issues in service process/procedure and recommending improvements. Plans and schedules installation and configuration of the Connectivity Standard Service Installation Service Requests, as well as customer self-service methods and practices for troubleshooting, recovering and improving the Connectivity Standard Service usage. Implements new functions and facilitates migration to more modern platforms supporting the Connectivity Standard Service, testing and implementing new releases and providing team training on operating the upgraded service. Coaches the Customer Services team in the selection and application of appropriate incident/problem solving methods and techniques associated with the specific Connectivity Standard Service, providing advice on work methods, practices and procedures, and assists the team and/or individual members in identifying the parameters of a viable solution. Serves as consultant in specialty areas related to that concern a variety of functional operations associated to the Connectivity Standard Service and provides technical assistance, advice and training related to Connectivity Standard Services operation to employees and customers. Identifies, distributes and actions workload and tasks across operations teams and delivery partners in accordance with established Service Request workflows. Prepares reports and maintains records of work accomplishments and administrative information in support of Service Request completions Defines and establishes targets and timelines for the completion of workpackage requests, tasks, and activities as the technical support lead, drafting technical and/or administrative documentation as required to support contingency plans, risk assessments for delivery and Service Acceptance (if non-standard). Monitor and report on the status and progress of Service requests and workpackage delivery, checking on work in progress and reviewing completed work to see that work priorities, methods, deadlines and quality have been met. Coordinates and oversees the development of Connectivity Standard Service documentation on deliveries to customers (internal and/or external) Supports planning and delivery Connectivity Standard Service support services, including installation, configuration, troubleshooting, customer assistance and/or training, in response to customer requests. If requested/required articulates and communicates to delivery partners the assignment, workpackage, problem to be solved, actionable events, milestones, and/or delivery issues under review, and deadlines and time frames for completion. Researches, evaluates, and provides feedback on problematic trends and patterns. Provides methods and procedures for coordinating customer support activities to receive, respond to, and resolve customer issues. Develops and maintains Connectivity Standard Service specific problem tracking and resolution databases, customer service performance requirements, and customer support policies, procedures, and standards. Uses expert knowledge and experience in diagnosing and resolving problems in response to customer reported incidents associated with the Connectivity Standard Service including installing, configuring, troubleshooting, and maintaining customer live environments to train and instruct team members and subordinates. Acts as 3rd Line technical support, diagnosing and assigning tickets to the appropriate resolver group, partner or local technician and monitors the status until the incident has been satisfactorily resolved Essential technical and professional skills, knowledge and qualifications Degree educated or equivalent experience in Technical Support roles (2nd or 3rd level Technical Support) wi thin an ITIL aligned organisation Demonstrable experience of working within the scope of the Conne ctivity Standard Service, able to demonstrate a track record of providing technical support at an experienced level to internal and external teams. Demonstrable experience of working in a process and procedure led environment, able to track work activity and report as well as recommend improvements to process or procedures that improve performance, increase satisfaction or reduce costs. The Connectivity Technical Specialist will have a knowledge of supporting network and connectivity technologies, including but not limited to: Local site connectivity (MPLS/circuit/resilient connections), large site connectivity (Corporate locations, Contact Centre Services), Internet connectivity, IPVPN services, IP Voice over MPLS/QoS networks, wired and WIFI LAN services, SD-WAN/GWAN services. ITS currently uses network connectivity from CenturyLink, BT, Vodafone and others and the role holder would benefit from expertise in these vendors. Analytical ability combined with a comprehensive technical knowledge of the functions, processes, and principles Comprehensive knowledge of organisation resources and methods sufficient to plan and execute work activities and schedule tasks to meet agreed target deadlines. Attention to Detail - Is thorough when performing work and conscientious about attending to detail Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, customer staff, individuals who work for Serco, or partner organisations) to assess provide information or assistance, resolve their problems, or satisfy their expectations; knows about available Connectivity Standard Services (and variants); is committed to providing quality support and high quality Connectivity Standard Services. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. ¬†Additional / special features of the role This role will be required as a minimum to obtain and retain BPSS clearance and depending on the Connectivity Standard Service may require SC clearance. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Supervisor Welder RNAS Culdrose
new1 day ago
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Supervisor Welder RNAS Culdrose - Cornwall, Helston Full time, permanent ¬£29,426 Purpose of role: Fulfil the duties of a Merlin Aircraft Supervisor (by Trade) or Off Aircraft Workshops Supervisor (by Trade) in accordance with Depth Operating Procedures (DOP), individual Engineering Authorisation Certificates and the Serco Management System (SMS). Main duties: Where required by Customer Regulations and Procedures employees are authorised to carry out contracted tasks. All contracted tasks are carried out in accordance with current Customer Policy and Regulations and other applicable statutory Regulations. Contracted tasks are completed in a timely manner. The Departmental Manager is made aware of all business risks. All verbal and written customer complaints and Quality issues are brought to the attention of their Departmental Manager. The Departmental Manager is informed when regulatory, continuation, induction, human factors, promotion, on‚Äďjob and new equipment training is required for employees. All employees under their control comply with: The Health and Safety at Work (HASAW) Act 1974. The Serco Naval Air Command (NAC) Unit Manual and the Serco Management System. Where applicable Customer Policy and Regulations applicable to their grade and position. Company and Customer Environmental procedures. Company Equal Opportunities Policy. Other tasks within their capability are carried out as directed by their Line Manager. Administration tasks are carried out as required by their Departmental Manager. Further training courses necessary to their job are attended as required by their Departmental Manager. They participate in Continuous Improvement (CI) initiatives and associated programmes when required. When deemed as qualified by the management team to do so and when requested subordinate grades are trained / mentored as a supporting task of the job requirement. They remain flexible, and carry out any other tasks within their capabilities and experience in support of the Contract as directed by the Contract Manager or their representative. They promote Serco‚Äôs professional Company image in all liaisons with the Customer and outside agencies. Skills, knowledge and experience: Worked on the particular aircraft type / components for at least 6 months during the proceeding 24 months in accordance with MAOS Military Regulations Part 145. Attained a Service Certificate of Competency (CoC) or successfully completed a local Serco Supervisory Management and Aircraft Documentation Course and CoC Board. A proven knowledge of Merlin aircraft engineering and engineering support equipment, with a good working knowledge of the following: Merlin Aircraft Systems (by Trade). Lean Operating Procedures. Naval Air Publications and Compound ‚Äď Interactive Electronic Technical Publications (C-IETP). Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. Engineering and Asset Management Systems. Completed a Maintenance Human Factors Course. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

NDT Engineer Rail Technical Services
newabout 12 hours ago
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NDT Engineer Rail Technical Services - Derby Full time, permanent £27,000 to £35,000 dependant on experience The Serco NDT Training and Examination Centre is based in Derby.  Due to planned expansion and growing number of on-site based contracts there is a requirement for two Production NDT Engineers to support our existing NDT team. The positions will be based in our Derby office with a requirement to work at customer’s sites when required. The NDT Engineers will provide services to customers in Derby and at various sites around the UK. This can involve working away from home but will be shared across the team to ensure long periods (above 3 nights away) are the exception rather than the rule. Those wanting to work away for longer periods to gain overtime will be accommodated. Main duties: Conduct NDT on-site testing on various rail vehicles around the UK. Support our instructors and training activities in Derby during quiet periods.  Deliver NDT services to our many customers around the midlands. Represent Serco professionally at all times.  Safety Responsibilities: Work on-site safely after receiving formal training / site inductions. Implement Serco procedures and policies at all times. Work in accordance with our customers local safety arrangements. Skills desirable: UK Driving Licence. PCN Level 2 Ultrasonic testing of wrought products (main/priority requirement). PCN ultrasonic qualifications relating to axle testing. PCN Level 2 MPI / DPI.  Further PCN certification or engineering qualifications would be an advantage. Anyone exceeding these requirements PCN Level 3 for example please apply as other positions are being developed.  This is an excellent opportunity for personal development into more Senior NDT Engineer posts when commitment to the business is demonstrated. If interested, please apply. Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Technical Coordinator RNAS Culdrose
newabout 12 hours ago
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Technical Coordinator RNAS Culdrose - Cornwall, Helston Full time, 38 hours, Permanent ¬£18,563.00 to ¬£18,841.00 The job opportunity: Fulfil the duties of a Technical Coordinator throughout the Merlin Depth Organisation in accordance with Depth Operating Procedures (DOP), individual Engineering Authorisation Certificates and the Serco Management System (SMS). Main duties: Maintaining and displaying Depth Manpower Technical information for management and customer use including generating individual Engineering Authorisations, using the Serco ITEMS Service Portal, as directed by the Depth Serco Management Team. Generating, coordinating and updating an individual ‚ÄúEngineering Authorisation File‚ÄĚ for Merlin Depth personnel. Coordinating a training and development programme within Merlin Depth to ensure individual Technical Authorisations are maintained, for all Serco employees, with the appropriate supporting documentation in accordance with MAP-01. Creation and amendment of Gold Enterprise Service Platform (GOLDesp) accounts for Merlin Depth personnel. Maintaining a Depth Manpower Technical ‚ÄúBring Up System‚ÄĚ to ensure personnel Technical Authorisations remain in date. Maintaining a record to ensure all Depth Personnel remain in date for ‚ÄúMaintenance Human Factors‚ÄĚ training. Maintaining a record to ensure all Depth Personnel sign their Civilian Information Record Card on an annual basis. Acting as the Business Use Point of Contact (BUPOC) for the Merlin Depth Maintenance Facility (MDMF). Ensuring all personnel joining Merlin Depth carry out an ‚ÄúArrival and Leaving Routine‚ÄĚ in accordance with Depth Operating Procedures and the Serco Induction Process. Collection and recording Timesheet data to produce reports and returns as required. Taking, producing and distributing Minutes of Meeting as required, including Aircraft Input and Output Meetings. Demanding and filing aircraft maintenance forms and folders to support Depth Operations. Maintaining records, dissemination and coordination of the Merlin Depth Technical Dissemination Log. Acting as the Merlin Depth Maintenance Facility (MDMF) Publications Custodian in accordance with Depth Operating Procedures Demanding and controlling of MDMF stationary and printer consumables. What we are looking for in our candidates: Completed a Common Objective Task Book (COTB). Appropriate experience within an administrative office-based function. Complete computer literacy including a good knowledge of all aspects of Microsoft Office Applications, especially Excel and Word. A working knowledge of the following: Access, Project and Systems Applications and Products (SAP). Lean Operating Procedures. Health and Safety. Completed a Maintenance Human Factors Course. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Site Engineer
5 days ago
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Site Engineer (1 x Maintenance and 1 x Technical) Hard FM/Estates Management Dumfries and Galloway Royal Infirmary Salary: £35 to £40k subject to experience The Job Opportunity Serco are the facilities management (Hard FM) partner for the 344 bed, 60,000m2 NHS Dumfries and Galloway Royal Infirmary. Serco provide maintenance services for the building fabric and the engineering systems within the hospital. We are seeking two experienced and enthusiastic Site Engineers. The Site Engineer (Maintenance) will be responsible for the day to day management of a multi-disciplinary on-site team, supported by a range of specialist and local sub-contractors and for the delivery of a customer focused Hard FM service. The Site Engineer (Technical) will be responsible for providing technical support to the Hard FM team. Both Site Engineers will participate in the Management On-Call rota. Both roles report to the site Contract Manager and the on-site team is supported by a Scottish Regional Team as well as the wider Health Business Unit Team. The successful candidates will benefit from a unique opportunity to play a key role in this high performing Estates Management Service in one of Scotland’s flagship and award winning healthcare environments. What we are looking for in our candidates To achieve the key goals as Site Engineer, the ideal candidate will have a relevant technical qualification, a solid understanding of a broad range of processes relating to the operation of an Estates department, experience of managing sub-contractors and be conversant with the mechanical, electrical and electronic systems used within hospitals or other complex facilities. Direct line management experience of staff is essential for the Site Engineer (Maintenance) position. It is also anticipated that both candidates will require to take on one or more Authorised Person and/or Competent Person roles. This is a fast paced and highly demanding contract, the ability to work to tight deadlines whilst delivering high levels of customer satisfaction and building strong client relationships will be critical to the success of this role. Working with Serco At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Join us - take pride in what you do. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Senior HR Case Advisor
5 days ago
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Senior HR Case Advisor Solihull Competitive salary & benefits About Us Providing public services is one of the most satisfying and rewarding careers you can have. You have an ability to make a real positive difference to people‚Äôs lives and to the safety and security of your community and country. Serco operates in five sectors of public-service provision: Health, Transport, Justice & Immigration, Defence and Citizens Services. Sometimes we are supporting people at troubled times in their lives, be they unemployed, refugees fleeing persecution, or in prison. In other parts of our business we are running some of the most advanced train services in the world, delivering essential support to armed forces, keeping hospitals safe and running 24x7, and providing environmental services. The Opportunity Reporting into the Case Management Sector Lead, our Senior HR Case Advisors are the second line of HR support, advice and guidance for our 3,000 People Managers throughout the UK. The team manage day-to-day employee relations guidance for Serco People Managers covering all areas of the employee lifecycle including performance, disciplinary, grievances, maternity/paternity queries, absence management, restructuring, TUPE in/out and employment tribunals. Taking responsibility for a wide and varied case-load, you will manage in excess of 30 cases at any one time. Working closely with Contract Directors, HR Business Partners, HR Directors and managers throughout the different business areas; the ability to communicate and influence at all levels is essential with great opportunity for exposure and development throughout Serco‚Äôs HR Community. The majority of our advice is provided by phone and email, but occasional travel will be required to support more complex cases. About You With previous experience of a high and complex case-load, you will ideally be CIPD qualified. You must have excellent influencing skills with employment law knowledge that will be continuously tested. You will be experienced in coaching and training managers. Experience in a shared service centre would be an advantage. Working with Serco We‚Äôre an agile team, with most of our 15 Senior HR Case Advisors choosing to work from home a couple of times week and in our modern offices in the centre of Solihull the rest of the time. We offer an attractive benefits package including 25 days holiday (with the opportunity to purchase more days), 6% matched pension, life insurance and discounts with a variety of retailers. Take pride in what you do ‚Äď join us today. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Electrical Maintenance Technician
5 days ago
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NHS Band 5 - starting salary from ¬£22,440 (dependant on experience) plus shift allowance Full-time ‚Äď Mixed Shifts Forth Valley Royal Hospital ‚Äď Larbert About Us: Forth Valley Royal Hospital is one of the most modern and well equipped hospitals in Europe which has been purpose-built to provide the very highest standard of accommodation and facilities for patients, visitors and staff. The site has 860 beds and covers a single site of approximately 95,000 square meters in floor space. Serco work in partnership with the NHS Trust; providing a total facilities management solution to the hospital. The Opportunity: We‚Äôre currently recruiting for an Electrical Shift Technician to carry out work including activities which are multi-skilled, complex and/or non-routine. Responsible for the calibration and fault finding on a wide range of engineering plant and equipment, the role also undertakes maintenance, servicing, repairs, testing and minor improvement and capital work across the Hospital. With experience of and the ability to work in accordance with the latest edition of the Wiring Regulations BS7671, the Electrical Shift Technician will be conversant with the complete working of the electrical and electronic systems in an NHS building, particularly as they relate to Electrical Engineering. Experience and Skills: Carry out duties which are multi skilled within a complex building services environment 17th edition qualified Degree, HNC or HND in Electrical Engineering C&G 2395 Periodic Inspection & testing Capable of appointment as an Competent Person for various building services with appropriate training provided by Serco Experience in a similar role required with experience within the NHS being an advantage If you have the relevant skills and experience required to fulfil this role, please apply now and upload a copy of your CV and cover letter. Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Prisoner Custody Officer
5 days ago
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Serco is a FTSE 250 international service company which combines commercial know-how with a deep public service ethos. We improve services by managing people, processes, technology and assets more effectively. We advise policy makers, design innovative solutions, integrate systems and - most of all - deliver to the public. Serco supports governments, agencies and companies who seek a trusted partner with a solid track-record of providing assured service excellence. Our people offer operational, management and consulting expertise in the aerospace, defence, education, health, justice and immigration, local government, science, technology, transport and the commercial sectors.The Serco Justice and Immigration division provides essential services across our Custodial, Immigration, Escorting, Community and Housing services. Our work with national and local government involves us in the most important areas of public service.Serco`s Prisoner Escort and Custody Services (PECS) makes a critical contribution to the Criminal Justice System, transporting detained people, from prisons and police stations and ensuring they are managed safely, securely and with dignity during their time at Court.The salary for this role is £15,289.67- £18,436.23Overview of the Role As a Prisoner Custody Officer you will be responsible for the Management of detained people as they are being transported between various custodial establishments and any movements during their court appearance.You will liaise with court officials, solicitors and be trusted to ensure that prisoners are treated with respect and dignity. Your actions can make a really positive difference to a detained person and the smooth running of the Court system.This valuable role can go from one extreme to another, it can be fast paced requiring energy and the ability to sustain performance under pressure to the ability to maintain composure and remain alert whilst accompanying prisoners during their trial.About You Due to the nature of the environment keen instincts, strong powers of observation, decision making skills and the ability to be assertive and exercise authority are important. These skills together with your natural patience, understanding and commitment to helping people will stand you in good stead for this position. Successful candidates will be able to evidence experience of dealing with members of the public in sometimes pressurised, challenging and or demanding situations, or have experience as a supervisor or team leader. You will be a team player who is able to demonstrate resilience, integrity and professionalism at all times.Those officers involved in driving duties must have a full UK Driving Licence, C1 and D1 licence holders can attract an additional allowance.Specific RequirementsThis role is not based in a prison environment but will involve shift work as the courts operate six days a week from Monday to Saturday, although night working is not a feature of this position there may be occasions when finish times are unpredictable.This role is exempt from the Rehabilitation of Offenders Act 1974, and all offers of employment are subject to security clearance checks, approval by the Home Office, and satisfactory employment references.Due to the nature of this role it is important that you have a level of fitness that would allow you to pass and maintain various mandatory training courses including Control and Restraint and First Aid.You will have excellent written and verbal communication skills, to be able to achieve a minimum of Level 2 Key Skills English and Maths (GCSE, NVQ or equivalent).If you are successful for this role you will be required to attend Initial training which is a 5 week course and 100% attendance during this will be mandatory.On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Business Support Apprentice
5 days ago
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Enterprise House, RG27 9XV Monday to Friday (37 Hours Per Week) 9am - 5pm Salary: £10,000 Per Annum At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Training to be Provided: L3 Business Administrator Standard L2 Functional Skills in English and Maths, as required No College attendance required. Job Purpose: To provide helpful, professional and efficient administrative support to the Quality, Health, Safety, Security and Environment [QHSSE] support function, including supporting Citizen Services Operations, information requests and contracts and client feedback. Serco has a strong commitment to apprentices and training and as a successful Serco apprentice, you will be provided with unparalleled support throughout the duration of your programme. You will develop the skills you need for the job by working alongside your colleagues and getting hands on experience. You will be helped to build relationships with peers, allowing you to achieve your professional development objectives. Your role will involve a wide range of administrative tasks to include; Handle basic operational queries and enquiries over the phone, via email or the web. Using SAP to order specialist equipment and raise purchase orders Maintain and administer the Legal and QHSSE risk registers Be the point of contact for the Quality/Safety and Environment management systems Coordinate the legislation and procedural Review Coordinate and distribute communications Collate training packages Point of contact for the QHSSE training portal Book training and organise events Support projects and campaigns Coordinate QHSSE licence renewals Maintain and coordinate the equipment hire register Maintain the QHSSE OurWorld website/collaboration room/SharePoint Manage the QHSSE support email account Support Bid delivery Undertake all training required as part of the Apprenticeship scheme in order to achieve the required qualification Desired Skills: You will be required to work as part of a team, in a busy working environment. You must have: Excellent communication skills Good working knowledge and be comfortable with the use of Microsoft packages including Outlook, Word and Excel A smart appearance Attention to detail Excellent time keeping A willingness to learn a varied role. We are looking for people who are enthusiastic, reliable, determined and hard working.  People who are happy to constantly learn and develop new skills with an interest in business administration. GCSEs Grades A* to C or 9 to 4 under the new grading system in Maths and English (or acceptable equivalent). You will also need to complete an on-line initial assessment, which will help us guide you to the most appropriate programme to meet your needs. Serco is a multi-national company that is able to offer a wide range of career and further job opportunities both within the UK and worldwide. Our people management programme encourages internal advancement and active support is given to all employees’ Continuous Professional Development. It is essential that you are able to travel daily to Enterprise House in Hook, Hampshire to arrive on time for work. There will be the requirement to attend a monthly off-site meeting and to possibly travel to external sites however travel costs will be reimbursed in line with Serco’s Travel Policy. You will be required to undergo security checks, which includes a check of criminal records. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Assistant Accountant
5 days ago
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Assistant Accountant¬†‚Äď Great Western Hospital, Swindon¬† Contract: Fixed term maternity cover (6 months)¬† Salary: ¬£30,000 per annum Hours:¬†Full time¬† Serco is a leading provider of public services; our customers are government or others operating in the public sector; we gain scale, expertise and diversification by operating internationally across five sectors; we succeed by being the best managed business in the sector. Our focus is on markets in Defence, Justice & Immigration, Transport, Healthcare and Citizen Services, serving customers in four geographies: UK & Europe, Americas, Middle East and Asia Pacific. Serco is an established provider of services to the NHS and we pride ourselves in delivering a quality and high standard of service which cannot be rivalled. A service, that continues to develop and continuously improves for the benefit of our customers, staff, patients and visitors. Our team at Great Western Hospital in Swindon provide¬†a total facilities management service to the NHS. The contract manages catering, cleaning, portering, security and estates management. The result is a complex contract that is challenging but rewarding to our 300 staff on site.¬† The Opportunity¬† Serco is currently recruiting for an Assistant Accountant to support the Finance and Commercial Manager on a Serco Health contract. The role is to cover maternity leave for a period of 9 months. The main responsibilities of the roles include accurate billing, PO management and completing the month end requirements, this role is both busy and varied.¬†Good understanding of finance systems (ideally SAP) and standardised processes is important and the role requires excel skills to analyse data and provide insight. The successful candidate will be able to work well with non-finance teams and are a self starter with an interest in the business and have experience of month end/ forecasting activities. Qualifications & Experience:¬† Part Qualified Accountant ‚Äď CIMA or ACCA¬† Experience of AR, GRN's, PO's, reconciliations, month end processes¬† Excellent Excel skills ‚Äď pivot tables, look-ups experience essential - the role requires someone who can manipulate huge volumes of data easily¬† Used to working to tight deadlines. Operational support experience. Sales and Purchase Ledger experience¬† SAP experience advantageous¬† On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is committed to equal opportunities and requests any potential applicant to contact the Serco Recruitment Team on select option 1) as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward. This job was originally posted as

Merlin Aircraft Supervisor - Mechanical RNAS Culdrose
new1 day ago
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Merlin Aircraft Supervisor - Mechanical RNAS Cudrose - Helston, Cornwall Full time, 38 hours, Permanent ¬£29,426 The job opportunity: Fulfil the duties of a Merlin Aircraft Supervisor (by Trade) or Off Aircraft Workshops Supervisor (by Trade) in accordance with Depth Operating Procedures (DOP), individual Engineering Authorisation Certificates and the Serco Management System (SMS). Main duties: Where required by Customer Regulations and Procedures employees are authorised to carry out contracted tasks. All contracted tasks are carried out in accordance with current Customer Policy and Regulations and other applicable statutory Regulations. Contracted tasks are completed in a timely manner. The Departmental Manager is made aware of all business risks. All verbal and written customer complaints and Quality issues are brought to the attention of their Departmental Manager. The Departmental Manager is informed when regulatory, continuation, induction, human factors, promotion, on‚Äďjob and new equipment training is required for employees. All employees under their control comply with: The Health and Safety at Work (HASAW) Act 1974. The Serco Management System. Where applicable Customer Policy and Regulations applicable to their grade and position. Company and Customer Environmental procedures. Company Equal Opportunities Policy. Other tasks within their capability are carried out as directed by their Line Manager. Administration tasks are carried out as required by their Departmental Manager. Further training courses necessary to their job are attended as required by their Departmental Manager. They participate in Continuous Improvement (CI) initiatives and associated programmes when required. When deemed as qualified by the management team to do so and when requested subordinate grades are trained / mentored as a supporting task of the job requirement. They remain flexible, and carry out any other tasks within their capabilities and experience in support of the Contract as directed by the Contract Manager or their representative. They promote Serco‚Äôs professional Company image in all liaisons with the Customer and outside agencies. What we are looking for in our candidates: Worked on the particular aircraft type / components for at least 6 months during the proceeding 24 months in accordance with MAOS Military Regulations Part 145. Attained a Service Certificate of Competency (CoC) or successfully completed a local Serco Supervisory Management and Aircraft Documentation Course and CoC Board. A proven knowledge of Merlin aircraft engineering and engineering support equipment, with a good working knowledge of the following: Merlin Aircraft Systems (by Trade). Lean Operating Procedures. Naval Air Publications and Compound ‚Äď Interactive Electronic Technical Publications (C-IETP). Health and Safety, the Control of Substances Hazardous to Health (COSHH) Regulations, Tool Control and Quality Practices. Engineering and Asset Management Systems. Completed a Maintenance Human Factors Course. At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

HR Business Partner
new1 day ago
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HR Business Partner ‚Äď SUBJECT TO BID AWARD Location: Wandsworth Benefits: Competitive base salary with a package including company car, discretionary bonus, life assurance and private medical cover The opportunity Serco is now at final bid stage for an exciting new facilities management (FM) contract in healthcare. If successful, we will be responsible for delivering vital FM support services to the public at this well-known and prestigious NHS hospital. This is a newly created role and presents significant opportunity and scope for personal growth in contributing to the future success of the contract right from its commencement. The successful post holder will also be an integral member of our HR Business Partner team, which partners the Health business across the UK through influencing and steering the implementation of our people strategy to support the achievement of key business objectives, with a central focus on always delivering a caring, safe and successful service to patients. Description This role will report into the Regional Senior HR Business Partner, with a ‚Äėdotted line‚Äô responsibility to the Contract Director. The first six months of this position will be focused on mobilisation and transformation delivery; staff engagement activities will naturally be a priority to deliver an excellent transition experience and support engagement arising from the TUPE transfer. Once the contract has transitioned in to Serco you will continue to deliver operational and strategic HR activities over the lifecycle of the contract, such duties will include: Provide commercial, pragmatic and proactive HR solutions to support the business Adopt a collaborative and coaching approach with the management team(s), to drive a culture of management ownership of people, plans and goals Implement and contribute to continual HR improvement and innovation, ensuring the business is recognised for developing and delivering excellent people practices and our customers and partners understand Serco's employer brand Work in partnership with the divisional HR Centres of Excellence and the HR Shared Services, develop and implement the people management strategy Take both a strategic and hands on approach to provide HR expertise in the areas of talent acquisition and retention, transformational and organisational change, employee engagement, performance management and development, reward and recognition, talent management, employee relations, coaching and development Lead the development of excellent employee relations through building positive relationships with trade unions and staff representatives at a local/contract level. This position is subject to contract award, final interviews will take place once Serco are confirmed as the successful bidder. About You To succeed in this highly visible role you will be an experienced HR Business Partner, used to operating in a similarly large and complex organisation. Ideally MCIPD qualified with a strong commercial focus, you will possess the ability to understand and prioritise HR activity against contract and business needs. You will demonstrate strong people management and relationship building skills and be effective in influencing at senior manager level. Good project management and change management skills will be required.¬† It is essential that you possess a working knowledge of HR specialisms, e.g. TUPE, change, talent, reward, ER, resourcing, workforce planning. Demonstrable experience and results within a unionised environment would be beneficial Experience in a healthcare environment would be a strong advantage. Working with Serco We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We care passionately about delivering excellent healthcare, and we put the patient at the centre of all we do. We do this by working in partnership with the NHS and other public sector customers to provide them, their families and the staff that support them, with safe, effective and value for money care. We offer an attractive benefits package including 25 days holiday, company car, performance-related bonus scheme, up to 6% matched pension, private healthcare, life insurance and access to corporate discounts. Take pride in what you do ‚Äď join us today. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Head of Psychological Services
new1 day ago
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At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. Head of Psychological Services HMP Doncaster, DN5 8UX Salary £55,000.00 We are actively looking to recruit a Senior Forensic Psychologist into our skilled and supportive Psychology and Interventions team to become the Head of Interventions Services. HMP & YOI Doncaster is a category B local resettlement prison situated in South Yorkshire. The prison houses a male population of up to 1145 prisoners, including a young adult population and a sex offender population. As the Head of Interventions Services, you will manage the delivery of interventions for HMP Doncaster at a senior level, driving forward the developments in service delivery. You will be accountable for supervision for Forensic Psychologists in Training alongside line management duties for the full department. An exciting area of development includes applying your experience and competence in the area of psychology to reduce the risk of harm and re-offending as Clinical Lead of the Social Responsibility Unit (for institutionally violent offenders), conducting or supervising research, providing staff consultancy and delivering training for staff and interventions (individual and group) for prisoners. As a member of the Senior Management Team, you will also develop the consultancy role provided by the department within the wider establishment to promote an effective rehabilitative culture.  About you As a minimum you will be a Forensic Psychologist registered with HCPC and Chartered with BPS including full membership of the Division of Forensic Psychology. You must be able to able evidence significant post registration experience of working as a Forensic Psychologist. Extensive experience of working with offenders, including those with sexual convictions and running groupwork with a forensic population is also a requirement of the role. Do you have… Strong research skills and excellent written and verbal communication skills? Experience of writing Parole reports for life sentenced prisoners, including completing assessments? Experience of supervising others? Experience in delivery and management of accredited offending behaviour programmes? Experience of leading and developing a team? What we can offer you Salary and Shift Patterns The salary for this position is £55,000 per annum. This role will require you to work 40 hours per week (full time). Other Benefits At HMP Doncaster we actively encourage you to develop your personal CPD and ensure that you have the time that you need in order to focus on this alongside enabling you to attend events throughout the year. You will receive support from Serco’s Head of Custodial Psychological Services and other Forensic Psychologists within Serco as part of the wider Psychological Services provision. We offer you up to 6% contributory Pension Scheme, Life Assurance, and access to childcare vouchers. Alongside Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.  Specific Requirement Serco Home Affairs is exempt from the Rehabilitation of Offenders Act 1974 and all offers of employment are subject to security clearance checks and approval by the Home Office. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Engine Room Rating Marine
newabout 12 hours ago
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Engine Room Rating - Seagoing Serco Marine Services Permanent, Full time The job opportunity: To perform various duties in the Engine Department and shall be engaged either in sea watch or port watches as assigned. Under the functional management of Engineering Department, the Engine Room Rating (ERR) shall undertake duties as instructed. Main duties: To perform sea watches and maintenance works as assigned by the Engineering Department. Undertake repair and maintenance works as assigned by the Engineering Department. Responsible for the appropriate disposal of waste oil and combustible refuse under the direction and supervision of Second Engineer. Responsible for the proper handling of bilges and sludge according to the specified procedures and under the direct supervision of the Second Engineer. Assist the Engineering Department during bunkering operations (Incl. lube oils). Measure and report tank capacities to aid in the management/operation of the vessel. Reporting immediately any abnormal measurements or tank conditions. Undertake regular good housekeeping/cleaning of the machinery/engine room spaces. Support whole ship requirements (i.e. crane driving, vessel mooring operations) as required by the Ship’s Management Team. Carry out any other duties as directed by Engineering Department within the individual’s qualified/trained and familiarised capability. To be fully conversant with the use of all safety equipment, emergency procedures and engine room/vessel contingency plans. Be familiar with safety routines and ensure necessary safeguards are in place before any work commences. Be Familiar with company safety management procedures - specifically: Permit to Work/Tag Out Systems, Serco waste disposal procedures, Shipboard Management Team, Shipboard Safety Committee. What we are looking for in our candidates: Certificate of Competence as SMEO (preferred minimum) STCW Personal Survival Techniques (5 Year Refresher Course) STCW Personal Safety and Social Responsibilities (5 Year Refresher Course) STCW Fire Prevention and Fire Fighting (5 Year Refresher Course) STCW Certificate of Proficiency in Survival Craft (5 Year Refresher Course) STCW Proficiency in Designated Security Duties (5 Year Refresher Course) STCW Elementary First Aid Unrestricted ENG1 Passport Methodical in approach Good standard of education Additional features: Serco Essentials Security Clearance Manual Handling Crane Operator Familiarisation with company/industry specific systems: Serco Management System (SMS), Integrated Management System (IMS), International Safety Management (ISM), Code of Safe Working Practices (CoSWP), International Organisational for Standardisation (ISO) At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Technical Architect
6 days ago
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Salary: up to £60,000 (dependent upon skills and experience) Location: Peterborough, PE2 At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation! Serco is on a journey towards sustainable growth and our Strategic Partnerships contract has the objective to be citizen centred and outcome focussed! We are currently going through a period of transformation and growth and are now looking to recruit a talented and ambitious Technical Architect to join us at our Peterborough City Council Strategic Partnership. Our objective is to position our Strategic Partnerships service to ensure we are equipped for the Digital Age and this a key role in ensuring our success. About the Role: If you are looking for a new challenge, where you will have the opportunity to produce architectural designs with specific focus on infrastructure solutions, then we have the role for you! As the Technical Architect you will typically work on a broad range of medium sized projects, from inception to in-life and may support senior colleagues with more complex design solutions. Reporting into the Solution Architect Lead you will be responsible for producing IT infrastructure architecture ensuring that the respective components support the overall solution architecture needs/business requirements and is both affordable and supportable. In addition to this you will be accountable for the IT infrastructure integrity within an IT solution context, whilst managing design dependencies and impacts of change. Within the delivery of a solution architecture the IT Infrastructure Architect assists the Solution Architect to ensure the IT components are aligned to the target operational and architectural models. About You: If you are an experienced IT Infrastructure Architect with advancing knowledge in the field of infrastructure architecture and significant experience of working in the field of IT architecture (working under the supervision/direction of others), then we want to hear from you! We do ask that you have recognised architectural certification i.e. BCS Certificate In Enterprise & Solution Architecture, TOGAF 8/9, etc. We are also keen to hear from those who possess industry recognised architectural certifications in their respective areas of domain expertise i.e. VCDX, CCIE, NetApp NCDA, etc. Benefits: Our success is a reflection of our people and that is why it’s important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to help employees do more with their money.  Not only will you benefit from a competitive salary, you will also be entitled to 25 days annual leave plus bank holidays, a competitive pension scheme (matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more! What to do next….. If you are interested in applying for this rare and new opportunity in joining our Solutions Architect Team; where you will benefit from a great wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter! On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as

Technical Architect
6 days ago
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Salary: up to £60,000 (dependent upon skills and experience) Location: Peterborough, PE2 At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone. A career with Serco offers the chance to work with both inspirational people and innovative contracts, in a dynamic and exciting environment. We have a mandate to execute brilliantly and our people lead and inspire based on our core values, Trust, Care, Pride and Innovation! Serco is on a journey towards sustainable growth and our Strategic Partnerships contract has the objective to be citizen centred and outcome focussed! We are currently going through a period of transformation and growth and are now looking to recruit a talented and ambitious Technical Architect to join us at our Peterborough City Council Strategic Partnership. Our objective is to position our Strategic Partnerships service to ensure we are equipped for the Digital Age and this a key role in ensuring our success. About the Role: If you are looking for a new challenge, where you will have the opportunity to produce architectural designs with specific focus on infrastructure solutions, then we have the role for you! As the Technical Architect you will typically work on a broad range of medium sized projects, from inception to in-life and may support senior colleagues with more complex design solutions. Reporting into the Solution Architect Lead you will be responsible for producing IT infrastructure architecture ensuring that the respective components support the overall solution architecture needs/business requirements and is both affordable and supportable. In addition to this you will be accountable for the IT infrastructure integrity within an IT solution context, whilst managing design dependencies and impacts of change. Within the delivery of a solution architecture the IT Infrastructure Architect assists the Solution Architect to ensure the IT components are aligned to the target operational and architectural models. About You: If you are an experienced IT Infrastructure Architect with advancing knowledge in the field of infrastructure architecture and significant experience of working in the field of IT architecture (working under the supervision/direction of others), then we want to hear from you! We do ask that you have recognised architectural certification i.e. BCS Certificate In Enterprise & Solution Architecture, TOGAF 8/9, etc. We are also keen to hear from those who possess industry recognised architectural certifications in their respective areas of domain expertise i.e. VCDX, CCIE, NetApp NCDA, etc. Benefits: Our success is a reflection of our people and that is why it’s important that we reward our employees, to say thank you for the commitment to Serco. One of the ways we do this is by providing a wide range of core and voluntary employee benefits to help employees do more with their money.  Not only will you benefit from a competitive salary, you will also be entitled to 25 days annual leave plus bank holidays, a competitive pension scheme (matched up to 6%), training & development opportunities, and as a valued employee you will have access to a world of exclusive discounts and privileges including Childcare vouchers, Cycle to Work scheme, Mobile Phone discounts, Merlin Attractions and more! What to do next….. If you are interested in applying for this rare and new opportunity in joining our Solutions Architect Team; where you will benefit from a great wealth of knowledge and expertise, then please apply now and upload an up to date copy of your CV and cover letter! On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact This job was originally posted as