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Lloyds Banking Group

303 💼 Lloyds Banking Group Jobs / Employment

Trade Surveillance – Quality Assurance and Risk Manager
4 days ago
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End Date 27 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £64,650 - £86,200 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary How does the opportunity of being part of a dynamic, evolving, fast moving specialist team straddling all markets activity interest you? Trade Surveillance comprises a series of manual & automated controls used to detect and prevent the risk of facilitating market abuse across trading activity both internally & externally (by our clients), market order activity, and written & voice communications. It is at the cutting edge of technology, embracing concepts such as artificial intelligence and machine learning, alongside the increased use of digital such as algo trading. The Commercial Banking Control Function (CBCF) fulfil this function across Lloyds Banking Corporate Markets (our non-Ring Fenced Bank), our Ring-fenced bank and parts of Group Corporate Treasury. With the ever growing regulatory expectations, with sponsorship at the most senior level of CB, material improvements to our existing capability will be delivered over the next 12/18 mths through a detailed and approved plan, supported by Group Transformation. As part of these improvements, we're looking to materially build out the CBCF team itself. These new roles provide an exciting opportunity for the you, who has a real passion for markets, technical competency, good understanding of market abuse regulation, and a natural investigative curiosity. Strong communication is a must alongside the ability to work well across multiple teams As the Trade Surveillance - Quality Assurance and Risk Manager you'll increase the capabilities of the Trade and Voice Surveillance staff through leading two teams; 1. Quality Assurance, by assessing closed alerts to determine if the surveillance analyst followed the right process and reached the right outcome 2. Data Analytics, that undertakes deep dive reviews into potential market abuse and works to increase the analytical capabilities. You'll input and lead projects to develop the surveillance capabilities of the team such as MAR tuning and MAR scenarios. You'll also oversee the surveillance systems for which CBCF are application owners and accountable for facilitating the resolution of IT issues and for the generation of meaningful management information which highlights trends. Job Description Key accountabilities: Full management responsibilities for Quality Assurance Reviewers and Data Specialists, including recruitment, managing performance and appraisals Undertaking Market Abuse Risk Assessments which may lead to improvements. Input into the operating model with first, second and third line by which generated alerts are reviewed escalated and resolved through a workflow tool Accountable for driving improvements within the surveillance function including through Quality Assurance and Data Analytics Responsible for raising GIRA's and IT related issues. Stakeholder management of the IT team with relation to updates and raised issues (including MAR Tool and SWB) Support Monitoring & Testing team to define and regularly review a monitoring and testing plan for the key controls identified by the RCA process. Responsible for horizon scanning for future impacts on the surveillance of the asset classes under surveillance and continuous improvement of quality of the surveillance team through training and coaching. Strive to develop, amplify and enhance LBG's Markets trade surveillance tool through participation in the weekly working group, providing input into business requirement documents and participate in user acceptance testing Generation of meaningful MI and for facilitating new ways of working to enable meaningful MI to be generated. Deputise where required for Head of Surveillance at relevant committees and forums, providing input and challenge where necessary. You'll be successful in this role if you can demonstrate most of the following: A strong understanding of the Financial Markets business and lifecycle of a trade An excellent understanding of FX, Commodities, Rates, Money Markets and Credit products. Ideally gained whilst working in a trading environment Extensive knowledge and of the UK regulatory framework (e.g. FCA principles and Market Abuse rules) Knowledge of a variety of methods of trading, including algorithmic, and the risks associated with differing trading methods A very high level of knowledge in relation to data and best practices for the investigation of market abuse Masters degree or equivalent experience Whilst not essential, the following qualifications may be relevant: ACA/ACCA, IIA, CFA, FRM, PRM, Institute of Bankers Understanding of similar Operational Risk Framework methodology and systems. Accountable for organising and facilitating learning workshops to facilitate learning and knowledge sharing across the Trade and Voice surveillance teams. Strong ability to investigate and analyse complex pieces of information in differing formats (e.g. market data, verbal and written communication) Strong data analytical skills with the ability to manage large data sets (VBA preferable) Demonstrable ability to partner across different teams and influence and align colleagues and senior stakeholders to drive through improvements to the control framework In addition to the salary quoted, the position also offers: Car / Car allowance A flex benefits cash pot you can adjust to suit your lifestyle (4% on top of your basic salary) Generous pension contribution Private health cover Discretionary Performance Share Award Access to Share schemes Do you want to work for one of the UK's largest Financial Services organisations? Being a part of the Group offers you the opportunity for progression and development so this can be a platform from which to showcase your talent and aspiration for the future. Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grown and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Data Management Lead
newabout 12 hours ago
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Lloyds Banking Group & Group TransformationLBG is the UK's leading digital bank, with over 30 million UK customers across our three main brands, as well as the UK's biggest mobile bank. Our culture in Group Transformation brings together smart, talented, driven people from diverse backgrounds; people are at the core of who we are. Your opportunity to connect with your team, provide innovative solutions and support the creation of an environment where all can thrive is essential to your success.The Data Management Lead role is a Leadership role and is representative of the company's new 'data' culture. The role holder should display the following qualities:* Courageous and confident leadership - able to inspire action in others and willing to take bold decisions* A strategic thinker - able to generate business insights and identify opportunities to create competitive advantage* A collaborative leader who listens to their peers and can bring people with them to deliver results* Personal Resilience -able to adapt to volatility, adversity and uncertainty and support their teams to move forward* Critical thinking and problem solving - approaches problems in a pragmatic way, identifying root causes and drawing logical conclusions to design solutionsKnowledge and Experience* Deep experience across various Data Management disciplines, focusing on Metadata / Data Quality Management with a proven track records of success* Strong understanding of Business Data Modelling principles and best practices* Experience in Financial Services or large corporate environments* Ability to influence at a Senior Management Level* Experience of working with stakeholders from a variety of backgrounds including, business, risk and technical* Experience of delivering activity to reduce and mitigate data risk* Experience of delivering change in a complex environment* Proven ability to lead and motivate a team to successful outcomes* Appropriate technical qualifications and ideally certified membershipKey Responsibilities* Contribute to the development of the Group Metadata and Data Quality Management Strategies* Develop the Framework and Standards for Metadata and Data Quality Management Activity at Lloyds Banking Group* Develop the tooling and capability roadmap for Metadata and Data Quality Management Activity at Lloyds Banking Group* Work with the Data Management Lab to prioritise and deliver enhanced Metadata and Data Quality Management Capabilities* Work with or as part of the Divisions to embed metadata and data quality management Activity* Monitor Divisional progress against data management targets* Deliver a training and communication framework that ensures that LBG colleagues are engaged, motivated and skilled to support metadata and data quality management activity* Deliver a change in the culture at Lloyds Banking Group to become truly 'data driven'* Act as a consultant and Senior source of expertise for Metadata and Data Quality Management disciplinesWhat Lloyds can offerIn return we'll offer you a competitive salary, a great package including a performance related bonus, generous pension contribution, 30 days annual leave allowance, flexible cash pot and private medical insurance. Training and up-skilling will be a focus within this role.We support a good work-life balance with agile working, home-working, a focus upon personal development and we're passionate about diversity in the workplace. Together we make it possibleOur continued dedication to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.Together we have a role to play in crafting the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.We're focused on building a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

Finance Manager Funding Team (EU) Secondment RET 6363
4 days ago
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End Date 27 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £48,636 - £54,040 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Job Share, Other Agile Working Arrangements / Open to Discussion Job Description Summary Maternity leave cover for the Business Banking finance manager role (12 month secondment). All elements of management reporting for Business Banking are covered in this role, with standard BAU outputs and project work being the core parts of the role. Job Description Maternity leave cover for the Business Banking finance manager role (12 month secondment). Job purpose Produce detailed analysis to explain the behaviour in financial performance. This will involve having working knowledge of the key drivers in customer behaviour, and the ability to clearly and concisely articulate the underlying movements while highlighting any future risks. Support the month end journal & reconciliation process, this includes overview and support members of the team in ensuring adherence to GMS, and champion a robust control environment for all our outputs. Supporting the team in the preparation of insightful written reports to influence the senior executives - including the Product FDs and Commercial Director - and inform their communication with customers in the wider Retail business. Leading the Finance team supporting the Business partners and Commercial rectification team in management of the balance sheet, ensuring existing provisions and emerging issues are accounted for appropriately. Supporting the BU Senior Manager in delivering high quality written reports and presentations which articulate business performance to the senior executives (including the FD and Commercial Director) and other senior customers in the business. Build a wide network of contacts across the Retail business to understand the key financial, commercial and market drivers of the business. Gather and analyse relevant drivers that impact business performance. Support decision-making by the senior executives by clearly articulating the movements, implications and recommendations of performance against forecast. Key accountabilities/deliverables (not exhaustive): • Responsible for the delivery of the Monthly Financial reporting for Retail, there will be an ability to understand and communicate the key drivers and movements of performance against forecast through analytical review. • Oversight of key journals, ensuring controls and Group Minimum Standards are adhered to, so that conversations with internal audit run smoothly. • Forge enduring business partnerships with the Finance, Commercial and Risk functions and share assumptions and outputs of business performance. Continuously improve the service you offer to internal customers, while also challenging customers on any variances and assumptions as needed, and understand the risks and opportunities affecting the Retail Business. • Work with a team of assistant managers in pro-actively identifying improvements to the reporting processes which lead to better insight, efficiency and control. Project manage the delivery of these improvements through the team and other specialists. • Champion a robust control environment over the reported values, consolidation and outputs. Ensure inputs reconcile to data sources and outputs are reviewed and approved. Ensure processes and information comply with audit requirements. • Develop colleagues in the team by helping to set stretching goals and supporting coaching to maximise their contribution. Provide regular, open feedback and help colleagues develop their careers. Key Skills & Qualifications • Pro-active approach to leading projects, with the aim of improving efficiency and control, and driving forward the delivery • Ability to build productive business relationships, co-ordinate and influence a wide variety of customers to deliver information to exacting deadlines. • Intellectual curiosity to understand the drivers of the business and the implications of their analysis to decision-makers. • Experienced in analytical review and variance analysis of financial information. • Proven ability to construct clearly written reports, which are used to inform debate with Senior Executives. • Advanced Excel and PowerPoint skills. • A relevant financial qualification. Key Skills and Knowledge Areas Written/Oral communication Analytical Skills Presentation/Facilitation Customer Management Team Background The Products Reporting & Insight (PRI) Team is focused on becoming the Finance Centre of Excellence for the provision of MI and Reporting. The team plays an integral role in the communication to the Retail Finance Leadership team and Senior Retail Business Unit Executives, for the Reporting of Management Accounts, Technical Accounting support and management of the Issues Under Management. The PRI Team supports 4 key business units (Mortgages, Savings, Personal Current Accounts, and Business Banking) and operates a dynamic resourcing structure that allows exposure to all BU's. Communication and coordination of the month Financials, through detailed variance analysis and value adding insightful commentary, is key in delivering the month end reporting suite for each of the Business areas, along with playing a lead role in driving forward Reporting projects. Colleagues in the team benefit from a particularly wide-ranging view of part of the Retail business, which provides an excellent opportunity to increase your breadth of knowledge across the businesses. PRI is committed to developing colleagues, with a balanced focus on training and career development for all, and is open to all forms of flexible working that will meet both the business and colleagues needs. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Data Quality & Metadata Manager
newabout 12 hours ago
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Lloyds Banking Group & Group Transformation LBG is the UK's leading digital bank, with over 30 million UK customers across our three main brands, as well as the UK's biggest mobile bank.Our culture in Group Transformation brings together smart, talented, driven people from diverse backgrounds; people are at the core of who we are. Your opportunity to connect with your team, provide innovative solutions and support the creation of an environment where all can thrive is essential to your success. OverviewData plays a key role in our vision to become the Best Bank for Customers, as we put our customers and their data at the heart of the solutions we deliver. We do this by delivering expertly, collaboratively and creatively.We're responsible for providing the Group with data that is understood, available, reliable and used...enabling us to get closer to our customers.As a motivated and expert data practitioner, your Data Quality (DQ) & Metadata skills are in high demand and you'll appreciate the value and importance of defined quality data.So what is the role?Working closely with our data's producers and consumers you'll manage DQ (including reconciliation) and Metadata ensuring the data is fit-for-purpose, and supports all requirements.* You'll be responsible for all activity in relation to metadata identification and definition, including oversight of loading this into the Groups central repository.* You'll also perform data quality assessment, review and improvement activity* Working to provide robust data quality performance indicators and other measures including DQ reporting.* You'll attend important Divisional bodies to represent Data Quality and metadata management.Key accountabilities and capabilities of this role include* Collaboration with data owners and producers to define and build business definitions associated to technical metadata* Provide DQ, Reconciliation & Metadata services and consultancy to projects and business areas across the Group* You'll champion the benefits of data management, specifically DQ & metadata across the division.* Independently assess how suitable applied controls are and make improvement recommendations* Communicate our findings with business partners & senior executives* Good knowledge of Data Quality dimensions* Strong Data Analysis and Stakeholder management skills* Crafting, documenting and presenting meaningful requirements in an Agile transformation programmeWhat background are we looking for?* You'll have experience in Metadata and Data Quality Management disciplines* Have an ability to work with a wide range of colleagues from diverse backgrounds* Evidence delivery of Data Management solutions alongside your experience of analysing data and drawing conclusions* You'll demonstrate mentoring skills and guidance to build and lead a strong performing team who embrace and excel using agile delivery methodology.Experience of working with Data Management technology solutions would be desirable skill for this position.Personal qualities Lloyds Banking Group looks for include excellent verbal and written communication skills and resilience while keeping the customer at the center of everything you do.So, if you have the experience we're seeking then get in touch, we'd love to hear from you....What Lloyds can offerIn return we'll offer you a competitive salary, a great package including a performance related bonus, generous pension contribution, 30 days annual leave allowance, flexible cash pot and private medical insurance. Training and up-skilling will be a focus within this role.We support a good work-life balance with agile working, home-working, a focus upon personal development and we're passionate about diversity in the workplace. Together we make it possibleOur continued dedication to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.Together we have a role to play in crafting the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.We're focused on building a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

Customer Adviser
4 days ago
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End Date Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Data Quality & Metadata Assistant Manager
newabout 12 hours ago
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Lloyds Banking Group & Group Transformation:LBG is the UK's leading digital bank, with over 30 million UK customers across our three main brands, as well as the UK's biggest mobile bank.Our culture in Group Transformation brings together smart, talented, driven people from diverse backgrounds; people are at the core of who we are. Your opportunity to connect with your team, provide innovative solutions and support the creation of an environment where all can thrive is essential to your success.Overview Data plays a key role in our vision to become the Best Bank for Customers, as we put our customers and their data at the heart of the solutions we deliver. We do this by delivering expertly, collaboratively and creatively.We're responsible for providing the Group with data that is understood, available, reliable and used...enabling us to get closer to our customers.As a motivated and expert data practitioner, your Data Quality (DQ) & Metadata skills are in high demand and you'll appreciate the value and importance of defined quality data.So what is the role?Working closely with our data's producers and consumers you'll support DQ (including reconciliation) and Metadata activity ensuring the data is fit-for-purpose, and supports all requirements.* You'll be responsible for supporting all activity in relation to metadata identification and definition, including oversight of loading this into the Groups central repository.* You'll also perform data quality assessment, review and improvement activity* Working to provide robust data quality performance indicators and other measures including DQ reporting.Key accountabilities and capabilities of this role include* Collaboration with data owners and producers to define and build business definitions associated to technical metadata* Support DQ, Reconciliation & Metadata services and consultancy to projects and business areas across the Group* You'll champion the benefits of data management, specifically DQ & metadata across the division.* Support assessment of how suitable applied controls are and make improvement recommendations* Communicate our findings with business partners* Good knowledge of Data Quality dimensions* Strong Data Analysis and Stakeholder management skills* Crafting, documenting and presenting meaningful requirements in an Agile transformation programmeWhat background are we looking for?* You'll have experience in Metadata and Data Quality Management disciplines* Have an ability to work with a wide range of colleagues from diverse backgrounds* Evidence delivery of Data Management solutions alongside your experience of analysing data and drawing conclusions* You'll demonstrate mentoring skills and guidance to build and lead a strong performing team who embrace and excel using agile delivery methodology.Experience of working with Data Management technology solutions would be desirable skill for this position.Personal qualities Lloyds Banking Group looks for include excellent verbal and written communication skills and resilience while keeping the customer at the center of everything you do.So, if you have the experience we're seeking then get in touch, we'd love to hear from you....What Lloyds can offerIn return we'll offer you a competitive salary, a great package including a performance related bonus, generous pension contribution, 28 days annual leave allowance, flexible cash pot and private medical insurance. Training and up-skilling will be a focus within this role.We support a good work-life balance with agile working, home-working, a focus upon personal development and we're passionate about diversity in the workplace. Together we make it possibleOur continued dedication to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities.Together we have a role to play in crafting the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop.We're focused on building a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together.

Data Management Analyst
4 days ago
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End Date 1 March 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £31,806 - £35,340 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Interprets complex data and manages the efficient and effective production of high quality information, analysis and research, anticipating stakeholder needs. Job Description Data Management Analyst Location: Halifax Salary: £31,806 to £37,106 Package: Good performance bonus, good pension, flexible cash pot, flexible & agile working. Lloyds Banking Group & Group Transformation: LBG is the UK's leading digital bank, with over 30 million UK customers across our three main brands, as well as the UK's biggest mobile bank. Our culture in Group Transformation brings together smart, talented, driven people from diverse backgrounds; people are at the core of who we are. Your opportunity to connect with your team, provide innovative solutions and support the creation of an environment where all can thrive is critical to your success. What are the Divisional Data Offices? Lloyds Banking Group recognises that data is a significant business differentiator for financial services companies. Nowadays, across the banking industry, Data Management is receiving increased attention and focus. LBG is looking to drive a more sophisticated approach to how it handles data to support transformation and digitisation of each business and the ability to optimise interactions with its customers. In line with this goal, Divisional Data Offices have been set up in each business/division (eg Retail Banking, Commercial Banking, Insurance& Wealth etc) to ensure overall ownership and oversight of end to end Data Management disciplines that lead to trusted, well understood data, including Data Strategy & Innovation, Data Governance, Data Quality Management, Metadata Management. So what is the role? The Data Management Analyst provides support in the development, implementation, interpretation and monitoring of metadata and data quality processes across the Group, largely working with programmes and business areas to support their metadata needs. You'll support and run processes for identifying/defining metadata within the Division. You'll support and run processes to measure data quality the within the Division. You'll support Division to interpret and apply data management standards consistently across all business areas and change programmes. You'll support with organising relevant Divisional bodies to represent metadata management. What background are we looking for? We would like to see experience in Metadata and Data Quality Management disciplines of Data Management plus the ability to work with a wide range of colleague from different backgrounds. We would like to see some experience of delivering data management solutions alongside experience of analysing data and drawing conclusions. Experience of working with data management and data quality technology solutions would be desirable. Personal qualities Lloyds Banking Group looks for include great verbal and written communication skills, emotional resilience and the ability to keep the customer at the heart of everything you do. What Lloyds can Offer: In return we'll offer you a competitive salary, a great package including a performance related bonus, generous pension contribution, generous annual leave allowance, flexible cash pot and private medical insurance. Training and up-skilling will be a focus within this role. We also support a good work-life balance with agile working, home-working, a focus upon personal development and we're passionate about diversity in the workplace. Together we make it possible. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
IT Infrastructure/Virtualisation Technician
newabout 12 hours ago
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As the UK's largest Retail Digital and commercial bank, Lloyds Banking Group has a footprint touching nearly every community and household in the UK. Our vision? Becoming the best bank for customers and the bank of the future. Our business spans every aspect of banking and finance and that gives us a big responsibility to support the UK economy and help Britain prosper. We currently have an exciting opportunity for an Infrastructure and Virtualisation Specialist to join our Compute Team within Asset and Invoice Finance (A&IF) IT Services. We're the dedicated Group CIO function responsible for running the specialist IT systems located in our datacentres in Banbury. It's a friendly and knowledgable team who are keen on sharing skills and learning new technologies as they come on board and get to work with industry-leading partners. What's involved? * You'll support the design and development of A&IF ITS hosting infrastructure, largely in administrative and configuration aspects. * You'd provide support across a wide range our technologies including Active Directory, VMware, Windows, Exchange alongside Systems Management software such as Microsoft System Centre. * You'd contribute to and help execute the strategy and direction of Service Operations and Enterprise Infrastructure by supporting your manager in the delivery of projects and initiatives in the 1-3 year plans to achieve that strategy. What would we be looking for in your skills? * With enterprise-scale experience you'll demonstrate a structured approach to delivery with a focus on mitigating risks and safe delivery. * You'll possess a thorough knowledge of Active Directory domains and a good working knowledge of Windows Server * And you'll understand VMware virtualisation It would be helpful being familiar with System Center Configuration Manager or Citrix XenApp and ideally understand ITIL principles. A Microsoft or Citrix certificate to show an accredited level of competency in these areas would be advantageous, but isn't essential. Any experience working within or alongside Agile teams would be highly desirable. And what about you personally? * You'll need to possess a diverse communication kit bag - able to build relationships and get on with a wide variety of people at varying levels of seniority. * And you're not shy about making recommendations and innovating to help define the direction of strategies, roadmaps and plans for technologies. * You'll evidence a successful background in a similar role a relevant amount of experience delivering IT infrastructure solutions and technologies. There is an on call rota (approx 1 in 4) and the ability to work flexibly is needed to support ad hoc out of hours functional change requirements. With coverage between 8am and 6pm this also gives you opportunities to work convenient shifts and potentially work from home 1-2 days per week. As a valued member of our team, you'll be supported to grow and advance though through excellent training and progression opportunities whilst enjoying a working environment that celebrates diversity and equal opportunity. We'd also provide you with: A salary varying with experience ranging from £34,900-£40,800 An annual share bonus Private health cover * Share schemes A generous pension contribution 28 days holiday A 4% cash pot to spend on benefits (or take as cash) So if you have the technical skills we're seeking and this opportunity appeals then get in touch, we'd love to hear from you......

Data Management Specialist
4 days ago
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End Date 25 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £0 - £0 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Lloyds Banking Group (LBG) recognises that data is a significant business differentiator for financial services companies. Across the banking industry Data Management is receiving increased attention and focus and LBG is looking to drive a more sophisticated approach to how it manages data to support transformation and digitisation of the business, and the ability to optimise interactions with customers. Data Management includes a range of disciplines that lead to trusted, well understood data, including Data Strategy & Innovation, Data Governance, Data Quality Management and Metadata Management. The Data Management Specialist works with programmes and business areas to support their data quality and metadata management needs and will deliver activity to contribute to the maturity of Data Quality and Metadata capabilities across LBG. They will support the delivery of tooling, standards, processes and training artefacts to enable Divisions and Value streams to deliver Data Quality and Metadata outcomes and provide support in the development, implementation, interpretation and monitoring of Metadata and Data Quality processes across the Group. Job Description The Data Management Specialist has an important role to play in delivering the company's new 'data' culture. The role holder should display the following qualities Teamwork and Collaboration - Works proactively and effectively with colleagues to solve business problems Coaching - Inspires colleagues to maximise their potential Domain and Product knowledge - Understands Lloyds products and how customers interact with them, and how this generates data that is used by the business Communication and Engagement - Able to tell the story of data management in a way that is understood by colleagues of different backgrounds, and motivates them to take action Data Analytics - Ability to analyse data, draw conclusions and make recommendations Business Requirements Analysis - The ability to and skill to understand business need and assess the impacts of change Operational & Conduct - Understands operational risk and can identify and articulate the risks posed by lack of data management control Critical thinking and complex problem solving - Approaches problems in a pragmatic way, identifies root causes and draws logical conclusions to develop solutions At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
IT Infrastructure/Virtualisation Technician
new3 days ago
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As the UK's largest Retail Digital and commercial bank, Lloyds Banking Group has a footprint touching nearly every community and household in the UK. Our vision? Becoming the best bank for customers and the bank of the future. Our business spans every aspect of banking and finance and that gives us a big responsibility to support the UK economy and help Britain prosper. We currently have an exciting opportunity for an Infrastructure and Virtualisation Specialist to join our Compute Team within Asset and Invoice Finance (A&IF) IT Services. We're the dedicated Group CIO function responsible for running the specialist IT systems located in our datacentres in Banbury. It's a friendly and knowledgable team who are keen on sharing skills and learning new technologies as they come on board and get to work with industry-leading partners. What's involved? * You'll support the design and development of A&IF ITS hosting infrastructure, largely in administrative and configuration aspects. * You'd provide support across a wide range our technologies including Active Directory, VMware, Windows, Exchange alongside Systems Management software such as Microsoft System Centre. * You'd contribute to and help execute the strategy and direction of Service Operations and Enterprise Infrastructure by supporting your manager in the delivery of projects and initiatives in the 1-3 year plans to achieve that strategy. What would we be looking for in your skills? * With enterprise-scale experience you'll demonstrate a structured approach to delivery with a focus on mitigating risks and safe delivery. * You'll possess a thorough knowledge of Active Directory domains and a good working knowledge of Windows Server * And you'll understand VMware virtualisation It would be helpful being familiar with System Center Configuration Manager or Citrix XenApp and ideally understand ITIL principles. A Microsoft or Citrix certificate to show an accredited level of competency in these areas would be advantageous, but isn't essential. Any experience working within or alongside Agile teams would be highly desirable. And what about you personally? * You'll need to possess a diverse communication kit bag - able to build relationships and get on with a wide variety of people at varying levels of seniority. * And you're not shy about making recommendations and innovating to help define the direction of strategies, roadmaps and plans for technologies. * You'll evidence a successful background in a similar role a relevant amount of experience delivering IT infrastructure solutions and technologies. There is an on call rota (approx 1 in 4) and the ability to work flexibly is needed to support ad hoc out of hours functional change requirements. With coverage between 8am and 6pm this also gives you opportunities to work convenient shifts and potentially work from home 1-2 days per week. As a valued member of our team, you'll be supported to grow and advance though through excellent training and progression opportunities whilst enjoying a working environment that celebrates diversity and equal opportunity. We'd also provide you with: A salary varying with experience ranging from £34,900-£40,800 An annual share bonus Private health cover * Share schemes A generous pension contribution 28 days holiday A 4% cash pot to spend on benefits (or take as cash) So if you have the technical skills we're seeking and this opportunity appeals then get in touch, we'd love to hear from you...

Data Management Lead
4 days ago
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End Date 23 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £49,725 - £66,300 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Data Management Lead role is responsible for driving the maturity of the data management capabilities across Lloyds Banking Group. The Data Management Lead role will support the development of the overall strategy for data management, along with designing the Data Management operating model. They will set the standards and frameworks for Data Quality and Metadata management, and ensure that appropriate capabilities (tools, training, processes) are in place to deliver the right data outcomes. They will set targets for Metadata and Data Quality outcomes and work with Divisional Data Offices to ensure that the right activity is underway to deliver expected outcomes and meet set targets. They will work across the business to ensure that the organisational link between data and business value is well understood and that data is managed as a group asset. Data Management Lead role will deliver appropriate oversight to certify that Data Quality and Metadata management activity is effective across the organisation and ensure that data risk is minimised so that data value outcomes can be achieved. Job Description The Data Management Lead role is a Leadership role and is representative of the company's new 'data' culture. The role holder should display the following qualities: Courageous and confident leadership - able to inspire action in others and willing to take bold decisions A strategic thinker - able to generate business insights and identify opportunities to create competitive advantage A collaborative leader who listens to their peers and can bring people with them to deliver results Personal Resilience -able to adapt to volatility, adversity and uncertainty and support their teams to move forward Critical thinking and problem solving - approaches problems in a pragmatic way, identifying root causes and drawing logical conclusions to design solutions Knowledge and Experience Deep experience across various Data Management disciplines , focusing on Metadata / Data Quality Management with a proven track records of success Strong understanding of Business Data Modelling principles and best practices Experience in Financial Services or large corporate environments Ability to influence at a Senior Management Level Experience of working with stakeholders from a variety of backgrounds including, business, risk and technical Experience of delivering activity to reduce and mitigate data risk Experience of delivering change in a complex environment Proven ability to lead and motivate a team to successful outcomes Appropriate technical qualifications and ideally certified membership Key Responsibilities Contribute to the development of the Group Metadata and Data Quality Management Strategies Develop the Framework and Standards for Metadata and Data Quality Management Activity at Lloyds Banking Group Develop the tooling and capability roadmap for Metadata and Data Quality Management Activity at Lloyds Banking Group Work with the Data Management Lab to prioritise and deliver enhanced Metadata and Data Quality Management Capabilities Work with or as part of the Divisions to embed metadata and data quality management Activity Monitor Divisional progress against data management targets Deliver a training and communication framework that ensures that LBG colleagues are engaged, motivated and skilled to support metadata and data quality management activity Deliver a change in the culture at Lloyds Banking Group to become truly 'data driven' Act as a consultant and Senior source of expertise for Metadata and Data Quality Management disciplines At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Insight Analyst - Group Analytics
newabout 12 hours ago
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Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.The optimal use of data is a significant business differentiator so we're investing over £3bn to further transform our people, platforms and analytics capabilities.Sitting within Group Transformation, Group Analytics (GA) has a major role in our transformation by becoming a centre-of-excellence for analytics - realising our ambition to be a truly data driven organisation by: * Delivering a range analytical solutions across a number of strategic areas, supporting the business by helping drive strategies through data and analytics. * Developing customer segmentations to delivering machine learning models, they're using the latest tools and approaches to help make quicker, more data-led decisions.Join them and be involved in anything from helping build new products and propositions to answering important strategic business questions of scale.Their culture in GA also follows clear principles, promoting a positive, collaborative and creative culture so you'd enjoy a diverse, innovative and energising place to work.Sound like your kind of place?We're looking for data science specialists to join our growing Advanced Analytics team, developing insight-led solutions that help business decision-making with accuracy and pace.You could help make it possible...You'd be analysing the wealth of behavioural and transactional data we hold on 30m+ customers to become the best bank for customers and the data-led bank of the future.What would you get involved with? * Delivering real value by producing creative and innovative analytical solutions which influence key business decisions * Using cutting-edge statistical, machine learning and business modelling approaches. * Leading internal Group-wide customer relationships, helping them to achieve their business goals through using advanced analytics and data visualisations * Championing the prominent role of data and analysis in decision-making at all levels * Helping to build a thriving and collaborative analyst community across the GroupAbout you... * You could be a graduate (or equivalent) with a relevant advanced qualification in a numerical subject - economics, maths, statistics or data science for example. * Similarly you might be looking for your next move to build on your practical experience already gained as an Analyst. * Either way you've a confident and passionate approach to solving problems and finding innovative ways to bring data to life. * You'll need a mix of communication skills with the ability to influence and work with a range of people and character types. * You'll be a natural at asking intelligent questions and translating complex analysis into compelling stories. * And you'll have the creativity we actively encourage to innovate and help build a truly state of the art analytics function.And the skills/background you'd possess? * You should have knowledge of data science/ advanced analytics techniques such as clustering, regression, attribution, econometrics, decision trees, significance testing, & machine learning * It would be useful if you'd previously used statistical software and principles to undertake the analysis (skills in R being especially advantageous). * You're also a natural making light of data - ideally with some experience of visualisations and providing a reasoned narrative.Wider experience of tools and technologies such as SQL, Tableau, Python or Hadoop would be very useful. Similarly an appreciation of Agile principles or experience of working in an agile environment would be put to good use.What will you get in return?On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best of our people.You'll also get: * A performance bonus of c10% and a flexible cash pot to spend on benefits * A generous pension contribution and private health cover * 28 days leave and various Share schemesSo if you have the data science skills we're seeking and having a key role in a major data transformation appeals then get in touch, we'd love to hear from you......

Business Data Modelling Manager
4 days ago
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End Date 29 March 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £0 - £0 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Business Data Modelling Manager is responsible for leading initiatives central to developing a robust Group-wide understanding of data from a business perspective. Acting as an important bridge between business strategy and technical execution, the Business Data Modelling Manager supports several key priorities of the Chief Data Office including the ownership, management and governance of the Group's Data Domain framework and the Group Reference Data Strategy. Job Description Key Accountabilities Supports the ownership, management and governance of the Group's Business Data Modelling (Data Domain framework) Ensures the identification and embedding of Data Domains that represent the business view of data Champions robust data governance, ensuring Data Domains have appropriate business ownership and are well-defined and documented Partners with Engineering counterparts to support the strategic linking of business concepts to the enterprise logical view of data and document within the Group Metadata Repository Provides data expertise, advice and guidance to influence business decisions and contribute to the development of functional policy Develops and maintain key business data architectural standards and guidance materials including Data Lineage, Authoritative Data Sources, Data Domains and Reference Data Support the Business Data Modelling Senior Manager in preparing for Business Data Modelling and related Governance forums Produces concise documentation to summarise and convey key Business Data Modelling concepts to stakeholders and colleagues Co-ordinates the business component of the Reference Data Strategy, ensuring key deliverables are realised including: identification and cataloguing of Reference Data meaning, producing governing standards to promote best practice, partnering with Engineering counterparts to identify opportunities for simplification Plays a lead role in identifying common data capabilities required at Group-level and co-ordinate design and build to maximise re-use/Bank-wide applicability Knowledge and Experience Deep understanding of how data is used in the business and what are the most critical types of data Experience of delivering data management programmes Demonstrated experience as an agile practitioner developing and testing data use cases in a collaborative and iterative way Strong communication and interpersonal skills to facilitate engagement across colleagues of all organisational levels with a track record of building strong relationships with senior stakeholders Experience of creating and communicating key data management concepts and messages Ability to lead, syndicate and achieve organisational change within a complex structure Familiarity with external vendors and communities to facilitate the incorporation of data-related ideas and practices from outside our organisation At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Insight Analyst - Group Analytics
newabout 12 hours ago
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Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.The optimal use of data is a significant business differentiator so we're investing over £3bn to further transform our people, platforms and analytics capabilities.Sitting within Group Transformation, Group Analytics (GA) has a major role in our transformation by becoming a centre-of-excellence for analytics - realising our ambition to be a truly data driven organisation by: * Delivering a range analytical solutions across a number of strategic areas, supporting the business by helping drive strategies through data and analytics. * Developing customer segmentations to delivering machine learning models, they're using the latest tools and approaches to help make quicker, more data-led decisions.Join them and be involved in anything from helping build new products and propositions to answering important strategic business questions of scale.Their culture in GA also follows clear principles, promoting a positive, collaborative and creative culture so you'd enjoy a diverse, innovative and energising place to work.Sound like your kind of place?We're looking for data science specialists to join our growing Advanced Analytics team, developing insight-led solutions that help business decision-making with accuracy and pace.You could help make it possible...You'd be analysing the wealth of behavioural and transactional data we hold on 30m+ customers to become the best bank for customers and the data-led bank of the future.What would you get involved with? * Delivering real value by producing creative and innovative analytical solutions which influence key business decisions * Using cutting-edge statistical, machine learning and business modelling approaches. * Leading internal Group-wide customer relationships, helping them to achieve their business goals through using advanced analytics and data visualisations * Championing the prominent role of data and analysis in decision-making at all levels * Helping to build a thriving and collaborative analyst community across the GroupAbout you... * You could be a graduate (or equivalent) with a relevant advanced qualification in a numerical subject - economics, maths, statistics or data science for example. * Similarly you might be looking for your next move to build on your practical experience already gained as an Analyst. * Either way you've a confident and passionate approach to solving problems and finding innovative ways to bring data to life. * You'll need a mix of communication skills with the ability to influence and work with a range of people and character types. * You'll be a natural at asking intelligent questions and translating complex analysis into compelling stories. * And you'll have the creativity we actively encourage to innovate and help build a truly state of the art analytics function.And the skills/background you'd possess? * You should have knowledge of data science/ advanced analytics techniques such as clustering, regression, attribution, econometrics, decision trees, significance testing, & machine learning * It would be useful if you'd previously used statistical software and principles to undertake the analysis (skills in R being especially advantageous). * You're also a natural making light of data - ideally with some experience of visualisations and providing a reasoned narrative.Wider experience of tools and technologies such as SQL, Tableau, Python or Hadoop would be very useful. Similarly an appreciation of Agile principles or experience of working in an agile environment would be put to good use.What will you get in return?On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best of our people.You'll also get: * A performance bonus of c10% and a flexible cash pot to spend on benefits * A generous pension contribution and private health cover * 28 days leave and various Share schemesSo if you have the data science skills we're seeking and having a key role in a major data transformation appeals then get in touch, we'd love to hear from you......

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End Date 17 February 2019 Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Insight Analyst - Group Analytics
new3 days ago
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Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.The optimal use of data is a significant business differentiator so we're investing over £3bn to further transform our people, platforms and analytics capabilities.Sitting within Group Transformation, Group Analytics (GA) has a major role in our transformation by becoming a centre-of-excellence for analytics - realising our ambition to be a truly data driven organisation by:* Delivering a range analytical solutions across a number of strategic areas, supporting the business by helping drive strategies through data and analytics. * Developing customer segmentations to delivering machine learning models, they're using the latest tools and approaches to help make quicker, more data-led decisions.Join them and be involved in anything from helping build new products and propositions to answering important strategic business questions of scale.Their culture in GA also follows clear principles, promoting a positive, collaborative and creative culture so you'd enjoy a diverse, innovative and energising place to work.Sound like your kind of place?We're looking for data science specialists to join our growing Advanced Analytics team, developing insight-led solutions that help business decision-making with accuracy and pace.You could help make it possible...You'd be analysing the wealth of behavioural and transactional data we hold on 30m+ customers to become the best bank for customers and the data-led bank of the future.What would you get involved with?* Delivering real value by producing creative and innovative analytical solutions which influence key business decisions * Using cutting-edge statistical, machine learning and business modelling approaches. * Leading internal Group-wide customer relationships, helping them to achieve their business goals through using advanced analytics and data visualisations * Championing the prominent role of data and analysis in decision-making at all levels * Helping to build a thriving and collaborative analyst community across the GroupAbout you...* You could be a graduate (or equivalent) with a relevant advanced qualification in a numerical subject - economics, maths, statistics or data science for example. * Similarly you might be looking for your next move to build on your practical experience already gained as an Analyst. * Either way you've a confident and passionate approach to solving problems and finding innovative ways to bring data to life. * You'll need a mix of communication skills with the ability to influence and work with a range of people and character types. * You'll be a natural at asking intelligent questions and translating complex analysis into compelling stories. * And you'll have the creativity we actively encourage to innovate and help build a truly state of the art analytics function.And the skills/background you'd possess?* You should have knowledge of data science/ advanced analytics techniques such as clustering, regression, attribution, econometrics, decision trees, significance testing, & machine learning * It would be useful if you'd previously used statistical software and principles to undertake the analysis (skills in R being especially advantageous). * You're also a natural making light of data - ideally with some experience of visualisations and providing a reasoned narrative.Wider experience of tools and technologies such as SQL, Tableau, Python or Hadoop would be very useful. Similarly an appreciation of Agile principles or experience of working in an agile environment would be put to good use.What will you get in return?On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best of our people.You'll also get:* A performance bonus of c10% and a flexible cash pot to spend on benefits * A generous pension contribution and private health cover * 28 days leave and various Share schemesSo if you have the data science skills we're seeking and having a key role in a major data transformation appeals then get in touch, we'd love to hear from you...

Data Governance Senior Manager
4 days ago
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End Date 1 March 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £59,700 - £79,600 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary The Data Governance Senior Manager role with the Divisional Data Office is responsible for driving and embedding the right environment from a control but also cultural perspective. As a leader for data governance in this role, you'll be responsible for evaluating, reviewing and embedding data policies, risk and control processes and monitoring these. You will lead our divisional data governance forums and working groups and provide Data Governance consultancy across your business area to support the embedding of Data Management. An experienced Data professional with a background in Data Governance, you'll need to have an awareness of other Data Management disciplines, including Data Quality, Data Architecture and Metadata. You'll also need to have an extensive track record of building strong collaborative relationships at all levels, simplifying complexity, and managing risk. And you must also have proven ability of managing stakeholders, including having the ability and gravitas to interact and influence senior management across the Group. Job Description The Data Governance Senior Manager has an important role to play in delivering the company's new 'data' culture. The role holder should display the following qualities Teamwork and Collaboration - Works proactively and effectively with colleagues to solve business problems Business architecture - Defines a common vocabulary to facilitate change towards the business of the future Critical thinking and complex problem solving - Approaches problems in a pragmatic way, identifies root causes and draws logical conclusions to develop solutions Coaching - Inspires colleagues to maximise their potential Domain and Product knowledge - Understands Lloyds products and how customers interact with them, and how this generates data that is used by the business Knowledge and Experience Experience in Data Governance discipline of Data Management Experience in Financial Services or large Corporate environments Experience in Risk Management Experience of stakeholder management Experience of working in dynamic, cross functional and multi discipline teams Can translate between business and technical impacts and requirements Ability work with colleagues with a range of backgrounds, including business, technical and risk Experience of delivering data management solutions Experience of working with data management technology solutions Key Responsibilities Acts as a senior source of expertise for data governance. Set and refresh the Data Management Policy - Evaluate, review, investigate, challenge and on policies and processes to evolve the Data Management Policy Monitor and report compliance with the Policy Identifies, escalates and mitigates emerging risks to the Policy as appropriate Responsible for supporting senior governance committees or working groups, including secretarial responsibilities. Operate data governance processes including data role appointments and issue escalation processes Design and report on data governance progress through implementation of relevant dashboards Supports data owners through training and technical support Support Divisions to rollout and assign Divisional data roles Provide data governance consultancy to projects and BAU teams across the Group to support data management embedding. Build and maintain a cross functional internal network to optimise business results within area of specialism. Develops and implements processes to deliver overall objectives of the Chief Data Office Oversee and attend relevant Divisional bodies to represent data governance. Build and maintain a cross functional internal network to optimise business results within data governance. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Insight Analyst - Group Analytics
new3 days ago
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Lloyds Banking Group is the UK's largest Digital, Retail and Commercial Bank with a focus on Helping Britain Prosper.The optimal use of data is a significant business differentiator so we're investing over £3bn to further transform our people, platforms and analytics capabilities.Sitting within Group Transformation, Group Analytics (GA) has a major role in our transformation by becoming a centre-of-excellence for analytics - realising our ambition to be a truly data driven organisation by:* Delivering a range analytical solutions across a number of strategic areas, supporting the business by helping drive strategies through data and analytics. * Developing customer segmentations to delivering machine learning models, they're using the latest tools and approaches to help make quicker, more data-led decisions.Join them and be involved in anything from helping build new products and propositions to answering important strategic business questions of scale.Their culture in GA also follows clear principles, promoting a positive, collaborative and creative culture so you'd enjoy a diverse, innovative and energising place to work.Sound like your kind of place?We're looking for data science specialists to join our growing Advanced Analytics team, developing insight-led solutions that help business decision-making with accuracy and pace.You could help make it possible...You'd be analysing the wealth of behavioural and transactional data we hold on 30m+ customers to become the best bank for customers and the data-led bank of the future.What would you get involved with?* Delivering real value by producing creative and innovative analytical solutions which influence key business decisions * Using cutting-edge statistical, machine learning and business modelling approaches. * Leading internal Group-wide customer relationships, helping them to achieve their business goals through using advanced analytics and data visualisations * Championing the prominent role of data and analysis in decision-making at all levels * Helping to build a thriving and collaborative analyst community across the GroupAbout you...* You could be a graduate (or equivalent) with a relevant advanced qualification in a numerical subject - economics, maths, statistics or data science for example. * Similarly you might be looking for your next move to build on your practical experience already gained as an Analyst. * Either way you've a confident and passionate approach to solving problems and finding innovative ways to bring data to life. * You'll need a mix of communication skills with the ability to influence and work with a range of people and character types. * You'll be a natural at asking intelligent questions and translating complex analysis into compelling stories. * And you'll have the creativity we actively encourage to innovate and help build a truly state of the art analytics function.And the skills/background you'd possess?* You should have knowledge of data science/ advanced analytics techniques such as clustering, regression, attribution, econometrics, decision trees, significance testing, & machine learning * It would be useful if you'd previously used statistical software and principles to undertake the analysis (skills in R being especially advantageous). * You're also a natural making light of data - ideally with some experience of visualisations and providing a reasoned narrative.Wider experience of tools and technologies such as SQL, Tableau, Python or Hadoop would be very useful. Similarly an appreciation of Agile principles or experience of working in an agile environment would be put to good use.What will you get in return?On top of our team ethos we're genuine about both equal opportunity and our colleagues representing the communities we serve - developing and advancing the best of our people.You'll also get:* A performance bonus of c10% and a flexible cash pot to spend on benefits * A generous pension contribution and private health cover * 28 days leave and various Share schemesSo if you have the data science skills we're seeking and having a key role in a major data transformation appeals then get in touch, we'd love to hear from you...

Customer Adviser - part time
4 days ago
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End Date 5 March 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Software Engineer, Data Relationship Management (DRM)
newabout 12 hours ago
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Key Accountabilities *Design and build of complex technology solutions in DRM and DRG using best in class libraries and design principles *Design, estimation, planning and implementation of customer user stories requiring IT development *Design and build of DRM solution frameworks following best practices *Interact with key stakeholders (Business and IT) to provide technical solutions to deliver business needs *Stay abreast of emerging technologies including Dev Ops tooling and promote knowledge sharing We would like to hear from you, if you have strong engineering knowledge of or experience in: *Data Relationship Management (DRM) and preferably Data Relationship Governance (DRG) *PL/SQL Skills *Windows DOS Batch *IIS Config It would be great also, if you had working experience of or within?*Dev Ops tooling e.g. Jenkins, GIT, Urban Code*Finance Ledger or sub-ledger knowledge *An environment that adopts Agile methodology & also have a flexible working approach Personal Qualities We all learn and develop with our experience but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are highly motivated, and enthusiastic with an inquisitive and curious approach to work. Our group values of Keeping it Simple, Making a Difference Together and Putting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us. To support this excellent communication and interpersonal skill will be key. So what can we offer you in return? A package that includes: *Performance related bonus *A generous pension contribution *Car/allowance *30 days holiday plus bank holidays *Private Health cover *A flexible benefit cash pot to craft around your lifestyle *Share schemes including free shares *Discounted products and discounted high street shopping So if joining us at a critical and exciting time is of interest then we'd love to hear from you... You might not know that Lloyds Banking Group (LBG) is the UK's leading digital bank and its biggest mobile bank - with over 13 million active online customers. And with over 30m customers we're looking to harness the data we hold to ensure we become the best Bank for customers through our products and services. We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future....

Halifax Community Bank Branch Support Customer Adviser - Welwyn Garden City
4 days ago
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End Date 19 February 2019 Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Unable to Offer Agile Options Job Description Summary Working flexibly at least 15 hours per month, you will be there for our customers at key times. This role requires flexibility to cover the branches in this area, to go where our customers need you. You will play a vital role in supporting our branches and our customers by providing the service needed at the right time and in the right place Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Software Engineer, Data Relationship Management (DRM)
new3 days ago
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Key Accountabilities *Design and build of complex technology solutions in DRM and DRG using best in class libraries and design principles *Design, estimation, planning and implementation of customer user stories requiring IT development *Design and build of DRM solution frameworks following best practices *Interact with key stakeholders (Business and IT) to provide technical solutions to deliver business needs *Stay abreast of emerging technologies including Dev Ops tooling and promote knowledge sharing We would like to hear from you, if you have strong engineering knowledge of or experience in: *Data Relationship Management (DRM) and preferably Data Relationship Governance (DRG) *PL/SQL Skills *Windows DOS Batch *IIS Config It would be great also, if you had working experience of or within?*Dev Ops tooling e.g. Jenkins, GIT, Urban Code*Finance Ledger or sub-ledger knowledge *An environment that adopts Agile methodology & also have a flexible working approach Personal Qualities We all learn and develop with our experience but we know that having the right approach is the key to being successful. So whilst skills, knowledge and prior experience are important to us we want people who are highly motivated, and enthusiastic with an inquisitive and curious approach to work. Our group values of Keeping it Simple, Making a Difference Together and Putting Customers First are at the heart of our ethos so a commitment to improvement, combined with adaptability, a love of learning, and a collaborative approach are crucial to us. To support this excellent communication and interpersonal skill will be key. So what can we offer you in return? A package that includes: *Performance related bonus *A generous pension contribution *Car/allowance *30 days holiday plus bank holidays *Private Health cover *A flexible benefit cash pot to craft around your lifestyle *Share schemes including free shares *Discounted products and discounted high street shopping So if joining us at a critical and exciting time is of interest then we'd love to hear from you... You might not know that Lloyds Banking Group (LBG) is the UK's leading digital bank and its biggest mobile bank - with over 13 million active online customers. And with over 30m customers we're looking to harness the data we hold to ensure we become the best Bank for customers through our products and services. We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.

Halifax Customer Advisor Guildford Pool
4 days ago
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End Date 22 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Service Adviser - Belfast
5 days ago
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Location: BelfastSalary: £17523 - £19470 per yearShift Pattern: Shift operating hours 07:00-23:00 Start Date: 14th April 2019 No. of days scheduled Maximum of 4 out of 7 (over a Mon-Sun weekly period, ‘4 days on 4 days off’) Weekend working Maximum of 8 weekend days over an 8 week period Non work days (NWD’s) Fixed as part of 8 week pattern and will not be moved once released Shift span Fixed 10 hour shifts. Minimum of 30 hours and a maximum of 40 hours per week Start/finish times Shift start or end time can be moved 1 hour from base pattern (exact base pattern is specified at recruitment stage) Notice period Minimum of 8 weeks notice of confirmed shift pattern The RoleAt Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. Our goal is to become the best bank for customers - and you’ll help us to achieve it.We’re currently looking for 12 Customer Service Advisors to join our contact centre team in Belfast.If you care about making a difference for people, you’ll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.What you’ll be doing:This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You’ll take care to find out what matters to them and do your very best to answer all their questions. If you don’t know the answers, you’ll pass them to an expert who does. From day one, you’ll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you’ll strive to become better every day. Whether this will be your first job or you’re looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you’d enjoy excellent, extra training and support. Alongside your daily duties, you’d work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You’ll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it’s a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you’ll need:From day one, you’ll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you’ll always deliver on your promises - and you’ll do everything you can to go above and beyond. You’re someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you’re also a team player.You’ll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.The RewardsIn return for your commitment, you’ll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:22 days holidayAnnual performance bonusOption to save money with exclusive high street discountsThe ability to replace some benefits with cashPrivate medical benefitsDiscounts on great financial products such as mortgages, loans and insuranceGenerous contributory pension schemeShare-save and incentive plansSupport for your total wellbeing: body, mind, finance and workYou’ll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. This job was originally posted as

ON CALL CUSTOMER SERVICE ASSISTANT
4 days ago
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End Date 15 February 2019 Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Service Adviser - Belfast
5 days ago
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Location: BelfastSalary: £17523 - £19470 per yearShift Pattern: Shift operating hours 08:00-20:00 Start Date: 24th April 2019No. of days scheduled Maximum of 5 out of 7 (over a Mon-Sun weekly period) Weekend working Maximum of 16 weekend days over a 26 week period Weekend placement Weekend days will be placed in any combination that best suits customer need Non work days (NWD’s) Fixed as part of 26 week pattern and will not be moved once released Shift span Minimum of 6 hours and maximum of 10 working hours per day. Minimum of 24 hours and maximum of 42.5 hours per week Start/finish times Shift start or end time are fixed and will not be moved once released Notice period Minimum of 8 weeks notice of confirmed shift pattern The RoleAt Lloyds Banking Group, we help Britain’s people, businesses and communities prosper. Our goal is to become the best bank for customers - and you’ll help us to achieve it.We’re currently looking for 12 Customer Service Advisors to join our contact centre team in [xxx].If you care about making a difference for people, you’ll love this opportunity to help our customers make the most of their money - and get the best from their lives. Especially because it comes with the option to turn your role into an apprenticeship with a recognised qualification.What you’ll be doing:This role is about excellent customer service. People from all walks of life will call to talk to you about a range of products and services. You’ll take care to find out what matters to them and do your very best to answer all their questions. If you don’t know the answers, you’ll pass them to an expert who does. From day one, you’ll commit to learning about a variety of products and processes, so you can respond to queries quickly. And you’ll strive to become better every day. Whether this will be your first job or you’re looking for a change of direction or fresh start, you have the choice to turn this role into an apprenticeship. That means you’d enjoy excellent, extra training and support. Alongside your daily duties, you’d work towards a recognised qualification in Providing Financial Services, which is equivalent to gaining five GCSEs at grades A-C/4-9. You’ll be given dedicated time away from customer calls to work towards your apprenticeship qualification; it’s a combination of self-study and on the job training, with the support of a dedicated assessor throughout. What you’ll need:From day one, you’ll be a valued part of a Customer Service team that helps people build for their future. Putting yourself in their shoes, you’ll always deliver on your promises - and you’ll do everything you can to go above and beyond. You’re someone who focuses on what matters. And your personal responsibilities are a matter of pride for you. Crucially, you’re also a team player.You’ll need to be able to commit to the specified shift pattern for a minimum of 12 months, thereafter you can request a change in your working pattern to suit your lifestyle.The Rewards In return for your commitment, you’ll enjoy the advantages of a rewards package that offers flexibility and choice. Highlights include:22 days holidayAnnual performance bonusOption to save money with exclusive high street discountsThe ability to replace some benefits with cashPrivate medical benefitsDiscounts on great financial products such as mortgages, loans and insuranceGenerous contributory pension schemeShare-save and incentive plansSupport for your total wellbeing: body, mind, finance and workYou’ll also be part of a diverse and inclusive workforce, reflective of the customers and communities we serve. To find out more and apply click the Apply button. This job was originally posted as

Customer Service Assistant
4 days ago
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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Senior Fraud Data Analyst - Fraud Lab
newabout 12 hours ago
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You might not know that Lloyds Banking Group is the UK's leading digital bank and its biggest mobile bank - with a market-topping app and nearly 14 million active online customers. We're embarking on a three year, £3bn, transformation program - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future. And with over 30m customers we're looking to harness the data we hold to ensure we become the best Bank for customers through our products and services...and also help us fight crime. Could you help us make it possible? Joining our Fraud Laboratory in a key Analytical role you'll see how a leading FinTech fights sophisticated fraud strategies whilst ensuring continuity of the service our Digital channel customers expect. You're going after the bad guys: the hackers, the social engineering con-artists and money mules.. The role will play a key part in aligning to the Labs strategy of extracting full value from the data available, both internal and third party data. * You'll support the Fraud Lab in the ongoing development of the Fraud Strategic Roadmap * You'd identify & use insights to optimise value across multiple business areas * You'll be responsible for driving service improvements across existing suppliers by identifying any opportunities to obtain additional data & evaluate the benefits of any upgrades * You'll identify innovative solutions within the market to improve our fraud controls and to deliver improvements in loss prevention and customer experience* Finally you'd engage business customers to identify future requirements and opportunities to maximize fraud controls that help Britain, rather than criminals, prosper. We'll need you to have experience within a similar Fraud role and have very strong data analytics experience. Where would your focus be? * You'd be using your skills in SQL and other analytical tools to drive forward our fraud and security controls. * Your skills will in time be utilised within wider Security and Fraud areas with exposure to even wider technologies and learning. * Ultimately you'll get to identify creative solutions to detect and prevent fraud against our customers and the bank. It's a fantastic environment for a Data Analyst because: * There's an abundance of meaningful, complex data for you to get stuck into. * You also have very well-defined success metrics (detection rate and alert rate). Your input will help our fraud detection systems to become ever more sophisticated through improved accuracy i.e. less interruptions of genuine customer transactions. Have you got the background we need? * Ideally you're a Fraud Specialist. * You're using SQL practically in real world business applications. * You can understand and practically apply Data Analytical techniques within a commercial/industrial context. * You exhibit a natural flair for analysis and innovating in their use and application. What would you get in return? In an opportunity offering you both funding and profile - you'll benefit from a diverse, energising and informal environment that focuses on real career progression opportunities as we rapidly expand our applied sciences capabilities in data, cognitive and AI. You'll also find we're also big on equal opportunity, ensuring our people represent the communities we serve and winning numerous awards to back up this commitment. You'll also receive a broad remuneration package which includes: * A salary range between £57,000 and £67,000 depending on skills and experience * A Car/allowance * A Performance Share bonus of c15% * A generous pension contribution * A flex cash pot you can adjust to suit your lifestyle (or take as cash). * Private health cover * 30 days holiday plus bank holidays * Share schemes * Colleague products * Discounted shopping opportunities So if your Fraud Specialist with experience in Data Analytics and joining our growing, state of the art team to fight crime appeals then get in touch, we'd love to hear from you......

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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Senior Fraud Data Analyst - Fraud Lab
new3 days ago
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You might not know that Lloyds Banking Group is the UK's leading digital bank and its biggest mobile bank - with a market-topping app and nearly 14 million active online customers. We're embarking on a three year, £3bn, transformation program - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future. And with over 30m customers we're looking to harness the data we hold to ensure we become the best Bank for customers through our products and services...and also help us fight crime. Could you help us make it possible? Joining our Fraud Laboratory in a key Analytical role you'll see how a leading FinTech fights sophisticated fraud strategies whilst ensuring continuity of the service our Digital channel customers expect. You're going after the bad guys: the hackers, the social engineering con-artists and money mules.. The role will play a key part in aligning to the Labs strategy of extracting full value from the data available, both internal and third party data. * You'll support the Fraud Lab in the ongoing development of the Fraud Strategic Roadmap * You'd identify & use insights to optimise value across multiple business areas * You'll be responsible for driving service improvements across existing suppliers by identifying any opportunities to obtain additional data & evaluate the benefits of any upgrades * You'll identify innovative solutions within the market to improve our fraud controls and to deliver improvements in loss prevention and customer experience* Finally you'd engage business customers to identify future requirements and opportunities to maximize fraud controls that help Britain, rather than criminals, prosper. We'll need you to have experience within a similar Fraud role and have very strong data analytics experience. Where would your focus be? * You'd be using your skills in SQL and other analytical tools to drive forward our fraud and security controls. * Your skills will in time be utilised within wider Security and Fraud areas with exposure to even wider technologies and learning. * Ultimately you'll get to identify creative solutions to detect and prevent fraud against our customers and the bank. It's a fantastic environment for a Data Analyst because: * There's an abundance of meaningful, complex data for you to get stuck into. * You also have very well-defined success metrics (detection rate and alert rate). Your input will help our fraud detection systems to become ever more sophisticated through improved accuracy i.e. less interruptions of genuine customer transactions. Have you got the background we need? * Ideally you're a Fraud Specialist. * You're using SQL practically in real world business applications. * You can understand and practically apply Data Analytical techniques within a commercial/industrial context. * You exhibit a natural flair for analysis and innovating in their use and application. What would you get in return? In an opportunity offering you both funding and profile - you'll benefit from a diverse, energising and informal environment that focuses on real career progression opportunities as we rapidly expand our applied sciences capabilities in data, cognitive and AI. You'll also find we're also big on equal opportunity, ensuring our people represent the communities we serve and winning numerous awards to back up this commitment. You'll also receive a broad remuneration package which includes: * A salary range between £57,000 and £67,000 depending on skills and experience * A Car/allowance * A Performance Share bonus of c15% * A generous pension contribution * A flex cash pot you can adjust to suit your lifestyle (or take as cash). * Private health cover * 30 days holiday plus bank holidays * Share schemes * Colleague products * Discounted shopping opportunities So if your Fraud Specialist with experience in Data Analytics and joining our growing, state of the art team to fight crime appeals then get in touch, we'd love to hear from you...

Halifax Customer Adviser
4 days ago
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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Robotics (RPA) Engineer
newabout 12 hours ago
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As the UK's largest Retail, Digital and Commercial bank our Group has a huge responsibility to support the UK economy and help it prosper whilst putting customers at the heart of everything we do.And with over 30m customers we're harnessing the data we hold to ensure we become the best Bank for customers through our products and services.We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.One key area of focus is our investment in removing the mundane and repetitive tasks colleagues undertake and replacing these with Robotic Process Automation (RPA). We're growing one of the largest RPA workforces in the country - enabling colleagues to reinvest their time into more meaningful work for our business and customers.Together we'll make it possible…Our RPA 'Centre of Excellence' team sits within Applied Sciences - Machine Intelligence. They're a team of intelligent automation specialists who safeguard & support the delivery of RPA initiatives for an amazingly diverse variety of business areas.We're looking for an RPA Engineer with the ability to lead and work with other specialists within the team and undertake both "Run" and "Change" activities. With this flexibility you'd gain a deep understanding of the underlying RPA technologies with the overall goal of improving the service offered to customers of the RPA estate.What would your focus be? * Based out of one of our key Edinburgh or London offices you can expect to work with teams from across the business to make sure we're building and deploying safe & resilient robots which deliver real value. * You'd support the development teams to ensure both build quality and pace of deployment corresponds to business aspirations. * You'd become the go-to Technical person where bot issues are identified or need improving * You'll also get exposure beyond RPA - to Chatbots, Intelligent Optimal Character Recognition (OCR), Machine Learning, biometrics and more…To do this you'll work on: * Server deployment, configuration and basic administration, with an understanding of database optimisation techniques. * Monitoring and analysis of the VDI /Server infrastructure and system logs, allowing diagnostics and configuration of the Windows devices, including Windows Firewalls and IIS. * Creating Transact SQL, Batch and PowerShell scripts * Nurturing a team in the investigation of incidents and underlying root causes * Using the Elastic stack to ingest large amount of log data, by creating data transform and load scripts * Performing data discovery and analysis to provide insight into systems operation and efficiency. * Making the most of opportunities to take part in RPA+ experimentation and investigating the use of DevOps Tools and techniques in an RPA environment.You'd also travel to visit our RPA Hubs which are based across the UK and you may also get opportunities to travel internationally.About you… * You're highly articulate, confident at communicating adeptly at all levels across a huge business and influencing appropriately as you coach, inform and consult in the RPA space. * You'll have the skills to challenge where needed, and respond positively to challenge from others. * You'd take ownership of technical aspects of our RPA platform, leading on pieces of work within the technical team to continuously improve the RPA service offering to our customers.And the skills you'd bring... * You'll need extensive knowledge of Blue Prism scripting, with the practical experience of creating production-ready code. * Blue Prism Developer Accreditation and/or Accredited Installation Engineer is desirable although you'll be expected to obtain these shortly after starting the role. * You'll possess some years' experience of deploying and administrating Blue Prism for large scale environments with a good knowledge of architecture patterns for Blue Prism RPA software.You'll ideally also have knowledge and experience of working across a number of the following areas: * Windows Server and Client Infrastructure * SQL Database Server and/or Big Data Concepts * Elastic Stack (ELK) * DevOps Principles and Tooling * With knowledge of Load Balancing (F5) and Xen App / Desktop Visualization being really useful.So what can we offer you in return? * You're going to be stretched and get the opportunity to use your creativity and curiosity to bring about some amazing RPA solutions at scale to this huge organisation. * You're also going to get some horizon-expanding exposure to a host of wider technologies and processes to automate. * You'll enjoy an energising and intellectually challenging environment where you'll see our real passion for innovation and robotics.You and your RPA colleagues will receive genuine opportunities to flourish and we're passionate about our people representing the communities we serve - we're a leader when it comes to diversity and equal opportunity.You'll also receive a package that includes a c15% performance related bonus, generous pension contribution and £4k car/allowance along with 30 days holiday (plus bank holidays) and range of wider benefits.So if joining us at a critical and exciting time in our RPA future appeals to you and you have the background we're seeking then get in touch and apply today…...

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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £22,059 - £24,510 We support agile working - click here for more information on agile working options. Agile Working Options Other Agile Working Arrangements / Open to Discussion Job Description Summary In Lloyds Banking Group we put our customers interests at the heart of everything we do, which is why our teams play a vital role in listening and understanding our customers individual circumstances and agreeing the support for products and services that meet their needs. This vacancy is within our Retirements department. you will be responsible for:- Leading Others: Motivating your team to consistently excel in the achievement of business goals through communicating in a way which motivates, encourages and supports great performance. The ability to adapt your own personal style to suit the situation and the needs of others. Planning and Control: You'll be achieving efficient hour-to-hour capacity management by agreeing work priorities with the Front Line Manager, matching them to available resources in a logical and efficient sequence. Checking progress against daily plan and takes corrective action as required will also form part of your role. Providing Excellent Customer Service: Delivering a great level of service by understanding individual customer needs and supporting team members in meeting quality, productivity and delivery targets through driving a Continuous Improvement Culture within the team. Attention to Detail: You'll need to ensure that information is correctly processed and that work complies with relevant internal and external rules, procedures and regulatory requirements. Helping Others to Learn: Your skills will enable to you to commit time and effort to create opportunities to develop the technical capabilities of the team. Using Information Effectively: Collecting and collating necessary facts and figures, and presenting them in a manner that is of benefit and relevance to your team. Adapting to Change and Uncertainty: By identifying new learning and self development opportunities that arise from the changes, you'll be able to work towards them and enhance your own personal effectiveness in response to changes. Job Description At Lloyds Banking Group our vision is to be the best bank for our customers. By putting customers first, keeping banking simple and making a difference together, we'll help Britain prosper. This vacancy is for a Flow Lead within the retir4ements department, responsible for delivering results within complex processes and leading a team using available resources for daily work flow, this could be just the opportunity for you. The role will include: Leading Others: Motivating your team to consistently excel in the achievement of business goals through communicating in a way which motivates, encourages and supports great performance. The ability to adapt your own personal style to suit the situation and the needs of others. Planning and Control: You'll be achieving efficient hour-to-hour capacity management by agreeing work priorities with the Front Line Manager, matching them to available resources in a logical and efficient sequence. Checking progress against daily plan and takes corrective action as required will also form part of your role. Providing Excellent Customer Service: Delivering a great level of service by understanding individual customer needs and supporting team members in meeting quality, productivity and delivery targets through driving a Continuous Improvement Culture within the team. Attention to Detail: You'll need to ensure that information is correctly processed and that work complies with relevant internal and external rules, procedures and regulatory requirements. Helping Others to Learn: Your skills will enable to you to commit time and effort to create opportunities to develop the technical capabilities of the team. Using Information Effectively: Collecting and collating necessary facts and figures, and presenting them in a manner that is of benefit and relevance to your team. Adapting to Change and Uncertainty: By identifying new learning and self development opportunities that arise from the changes, you'll be able to work towards them and enhance your own personal effectiveness in response to changes. Accountabilities • Daily Capacity Planning - Intraday workflow management & delivery in line with agreed service and quality standards • Conduct One Best Way audits, identifying any non compliance to OBW and / or improvement opportunities • Develop and maintain team capability • Resolution of problems in the workflow - Use of Stop & Fix and Team Based Problem Solving • Delivering team's work to agreed compliance framework - ensure that the work processed is compliant with internal and external requirements. • Immediate staff performance & coaching • Undertake processing role (within own capability) to ensure flow is maintained particularly at peak periods • Deliver and support Continuous Improvement activities to remove waste from the processes and ensure value is maintained. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Robotics (RPA) Engineer
newabout 12 hours ago
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As the UK's largest Retail, Digital and Commercial bank our Group has a huge responsibility to support the UK economy and help it prosper whilst putting customers at the heart of everything we do.And with over 30m customers we're harnessing the data we hold to ensure we become the best Bank for customers through our products and services.We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.One key area of focus is our investment in removing the mundane and repetitive tasks colleagues undertake and replacing these with Robotic Process Automation (RPA). We're growing one of the largest RPA workforces in the country - enabling colleagues to reinvest their time into more meaningful work for our business and customers.Together we'll make it possible…Our RPA 'Centre of Excellence' team sits within Applied Sciences - Machine Intelligence. They're a team of intelligent automation specialists who safeguard & support the delivery of RPA initiatives for an amazingly diverse variety of business areas.We're looking for an RPA Engineer with the ability to lead and work with other specialists within the team and undertake both "Run" and "Change" activities. With this flexibility you'd gain a deep understanding of the underlying RPA technologies with the overall goal of improving the service offered to customers of the RPA estate.What would your focus be? * Based out of one of our key Edinburgh or London offices you can expect to work with teams from across the business to make sure we're building and deploying safe & resilient robots which deliver real value. * You'd support the development teams to ensure both build quality and pace of deployment corresponds to business aspirations. * You'd become the go-to Technical person where bot issues are identified or need improving * You'll also get exposure beyond RPA - to Chatbots, Intelligent Optimal Character Recognition (OCR), Machine Learning, biometrics and more…To do this you'll work on: * Server deployment, configuration and basic administration, with an understanding of database optimisation techniques. * Monitoring and analysis of the VDI /Server infrastructure and system logs, allowing diagnostics and configuration of the Windows devices, including Windows Firewalls and IIS. * Creating Transact SQL, Batch and PowerShell scripts * Nurturing a team in the investigation of incidents and underlying root causes * Using the Elastic stack to ingest large amount of log data, by creating data transform and load scripts * Performing data discovery and analysis to provide insight into systems operation and efficiency. * Making the most of opportunities to take part in RPA+ experimentation and investigating the use of DevOps Tools and techniques in an RPA environment.You'd also travel to visit our RPA Hubs which are based across the UK and you may also get opportunities to travel internationally.About you… * You're highly articulate, confident at communicating adeptly at all levels across a huge business and influencing appropriately as you coach, inform and consult in the RPA space. * You'll have the skills to challenge where needed, and respond positively to challenge from others. * You'd take ownership of technical aspects of our RPA platform, leading on pieces of work within the technical team to continuously improve the RPA service offering to our customers.And the skills you'd bring... * You'll need extensive knowledge of Blue Prism scripting, with the practical experience of creating production-ready code. * Blue Prism Developer Accreditation and/or Accredited Installation Engineer is desirable although you'll be expected to obtain these shortly after starting the role. * You'll possess some years' experience of deploying and administrating Blue Prism for large scale environments with a good knowledge of architecture patterns for Blue Prism RPA software.You'll ideally also have knowledge and experience of working across a number of the following areas: * Windows Server and Client Infrastructure * SQL Database Server and/or Big Data Concepts * Elastic Stack (ELK) * DevOps Principles and Tooling * With knowledge of Load Balancing (F5) and Xen App / Desktop Visualization being really useful.So what can we offer you in return? * You're going to be stretched and get the opportunity to use your creativity and curiosity to bring about some amazing RPA solutions at scale to this huge organisation. * You're also going to get some horizon-expanding exposure to a host of wider technologies and processes to automate. * You'll enjoy an energising and intellectually challenging environment where you'll see our real passion for innovation and robotics.You and your RPA colleagues will receive genuine opportunities to flourish and we're passionate about our people representing the communities we serve - we're a leader when it comes to diversity and equal opportunity.You'll also receive a package that includes a c15% performance related bonus, generous pension contribution and £4k car/allowance along with 30 days holiday (plus bank holidays) and range of wider benefits.So if joining us at a critical and exciting time in our RPA future appeals to you and you have the background we're seeking then get in touch and apply today…...

Private Banking and Advice Manager
4 days ago
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End Date 28 February 2019 Salary Range £53,064 - £58,960 We support agile working - click here for more information on agile working options. Agile Working Options Unable to Offer Agile Options Job Description Summary Manage a designated portfolio of on-going client relationships and introductions from across the Group, identifying and addressing clients financial and banking needs, and acting in the client's best interest at all times. Job Description Lloyds Banking Group recognises the importance of providing extraordinary customer service and this underpins our strategy to become the Best Bank for Customers. Our Insurance business is one of the largest in the UK. We have a strong heritage, helping approximately six million customers every day with their diverse and critical needs including life insurance, pensions, investments and general insurance (home, car, travel). Private Banking, which is part of Insurance & Wealth aims to help customers to achieve their financial goals by constructing robust financial plans tailored to each customers individual circumstances. What you'll be doing You'll manage a designated portfolio of on-going client relationships and introductions from across the Group, identifying and addressing clients financial and banking needs, and acting in the client's best interest at all times. You'll demonstrate professionalism, integrity and high standards of business ethics, ensuring that the advice provided and the actions taken are compliant with the internal requirements of the bank as well as compliant with external regulatory and statutory requirements, to ensure client's best interests are met and ensuring that business risk is minimised. You'll lead the client relationship whilst having overall responsibility for identifying and meeting client needs and ensuring liaison with all appropriate parts of the Group in order to ensure first class standards of service. Providing advice and support on financial planning and banking need areas, referring to other product specialists where required and overall, ensuring that all business opportunities are maximised in line with client's best interests. Sound interesting You'll conduct meetings with clients in an agreed manner, providing holistic financial advice for new and existing, individual and corporate clients, to review and meet their immediate and ongoing financial needs. Adhere to the company's minimum standards as set out in the Professional Standards Framework. You'll work closely with introducers (internal and external) in order to maintain good working relationships and ensure a high standard of new introductions. Maintain levels of professional standing and competence in line with the business and regulatory requirements. You'll feel comfortable challenging and influencing stakeholders at grade G and above and be able to deputise for colleagues at grade F Undertake complex reviews/analyses in terms of scale, scope and specialism Typically provides leadership of projects and risk reviews Recognised by peers as a high level subject matter expert - ability to be sole representative for the area What do we need from you You must be qualified to Level 4 (Diploma in Regulated Financial Planning). Ideally you'll already have, or be working towards, Level 6 but support may be available to complete this Advanced Diploma. Whether your background is in Independent Financial Advice, or with another bank or financial institution, pensions experience is essential. You must also demonstrate a considered approach, with the ability to construct written reports and clearly explain options and potential outcomes. Lloyds Banking Group is committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit. We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisations. Together we make it possible. As well as a competitive salary, this role offers: Car (or allowance) Flex cash sum 30 days holiday (plus bank holidays) A total reward package that offers discounted lifestyle, financial and protection benefits you can tailor to suit your lifestyle. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Robotics (RPA) Engineer
new3 days ago
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As the UK's largest Retail, Digital and Commercial bank our Group has a huge responsibility to support the UK economy and help it prosper whilst putting customers at the heart of everything we do.And with over 30m customers we're harnessing the data we hold to ensure we become the best Bank for customers through our products and services.We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.One key area of focus is our investment in removing the mundane and repetitive tasks colleagues undertake and replacing these with Robotic Process Automation (RPA). We're growing one of the largest RPA workforces in the country - enabling colleagues to reinvest their time into more meaningful work for our business and customers.Together we'll make it possible…Our RPA 'Centre of Excellence' team sits within Applied Sciences - Machine Intelligence. They're a team of intelligent automation specialists who safeguard & support the delivery of RPA initiatives for an amazingly diverse variety of business areas.We're looking for an RPA Engineer with the ability to lead and work with other specialists within the team and undertake both "Run" and "Change" activities. With this flexibility you'd gain a deep understanding of the underlying RPA technologies with the overall goal of improving the service offered to customers of the RPA estate.What would your focus be?* Based out of one of our key Edinburgh or London offices you can expect to work with teams from across the business to make sure we're building and deploying safe & resilient robots which deliver real value. * You'd support the development teams to ensure both build quality and pace of deployment corresponds to business aspirations. * You'd become the go-to Technical person where bot issues are identified or need improving * You'll also get exposure beyond RPA - to Chatbots, Intelligent Optimal Character Recognition (OCR), Machine Learning, biometrics and more…To do this you'll work on:* Server deployment, configuration and basic administration, with an understanding of database optimisation techniques. * Monitoring and analysis of the VDI /Server infrastructure and system logs, allowing diagnostics and configuration of the Windows devices, including Windows Firewalls and IIS. * Creating Transact SQL, Batch and PowerShell scripts * Nurturing a team in the investigation of incidents and underlying root causes * Using the Elastic stack to ingest large amount of log data, by creating data transform and load scripts * Performing data discovery and analysis to provide insight into systems operation and efficiency. * Making the most of opportunities to take part in RPA+ experimentation and investigating the use of DevOps Tools and techniques in an RPA environment.You'd also travel to visit our RPA Hubs which are based across the UK and you may also get opportunities to travel internationally.About you…* You're highly articulate, confident at communicating adeptly at all levels across a huge business and influencing appropriately as you coach, inform and consult in the RPA space. * You'll have the skills to challenge where needed, and respond positively to challenge from others. * You'd take ownership of technical aspects of our RPA platform, leading on pieces of work within the technical team to continuously improve the RPA service offering to our customers.And the skills you'd bring...* You'll need extensive knowledge of Blue Prism scripting, with the practical experience of creating production-ready code. * Blue Prism Developer Accreditation and/or Accredited Installation Engineer is desirable although you'll be expected to obtain these shortly after starting the role. * You'll possess some years' experience of deploying and administrating Blue Prism for large scale environments with a good knowledge of architecture patterns for Blue Prism RPA software.You'll ideally also have knowledge and experience of working across a number of the following areas:* Windows Server and Client Infrastructure * SQL Database Server and/or Big Data Concepts * Elastic Stack (ELK) * DevOps Principles and Tooling * With knowledge of Load Balancing (F5) and Xen App / Desktop Visualization being really useful.So what can we offer you in return?* You're going to be stretched and get the opportunity to use your creativity and curiosity to bring about some amazing RPA solutions at scale to this huge organisation. * You're also going to get some horizon-expanding exposure to a host of wider technologies and processes to automate. * You'll enjoy an energising and intellectually challenging environment where you'll see our real passion for innovation and robotics.You and your RPA colleagues will receive genuine opportunities to flourish and we're passionate about our people representing the communities we serve - we're a leader when it comes to diversity and equal opportunity.You'll also receive a package that includes a c15% performance related bonus, generous pension contribution and £4k car/allowance along with 30 days holiday (plus bank holidays) and range of wider benefits.So if joining us at a critical and exciting time in our RPA future appeals to you and you have the background we're seeking then get in touch and apply today…

Customer Service Adviser
4 days ago
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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £19,116 - £21,240 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Robotics (RPA) Engineer
new3 days ago
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As the UK's largest Retail, Digital and Commercial bank our Group has a huge responsibility to support the UK economy and help it prosper whilst putting customers at the heart of everything we do.And with over 30m customers we're harnessing the data we hold to ensure we become the best Bank for customers through our products and services.We're now embarking on a three year, £3bn, transformation programme - putting unprecedented levels of investment into our platforms, people and data capabilities to build the bank of the future.One key area of focus is our investment in removing the mundane and repetitive tasks colleagues undertake and replacing these with Robotic Process Automation (RPA). We're growing one of the largest RPA workforces in the country - enabling colleagues to reinvest their time into more meaningful work for our business and customers.Together we'll make it possible…Our RPA 'Centre of Excellence' team sits within Applied Sciences - Machine Intelligence. They're a team of intelligent automation specialists who safeguard & support the delivery of RPA initiatives for an amazingly diverse variety of business areas.We're looking for an RPA Engineer with the ability to lead and work with other specialists within the team and undertake both "Run" and "Change" activities. With this flexibility you'd gain a deep understanding of the underlying RPA technologies with the overall goal of improving the service offered to customers of the RPA estate.What would your focus be?* Based out of one of our key Edinburgh or London offices you can expect to work with teams from across the business to make sure we're building and deploying safe & resilient robots which deliver real value. * You'd support the development teams to ensure both build quality and pace of deployment corresponds to business aspirations. * You'd become the go-to Technical person where bot issues are identified or need improving * You'll also get exposure beyond RPA - to Chatbots, Intelligent Optimal Character Recognition (OCR), Machine Learning, biometrics and more…To do this you'll work on:* Server deployment, configuration and basic administration, with an understanding of database optimisation techniques. * Monitoring and analysis of the VDI /Server infrastructure and system logs, allowing diagnostics and configuration of the Windows devices, including Windows Firewalls and IIS. * Creating Transact SQL, Batch and PowerShell scripts * Nurturing a team in the investigation of incidents and underlying root causes * Using the Elastic stack to ingest large amount of log data, by creating data transform and load scripts * Performing data discovery and analysis to provide insight into systems operation and efficiency. * Making the most of opportunities to take part in RPA+ experimentation and investigating the use of DevOps Tools and techniques in an RPA environment.You'd also travel to visit our RPA Hubs which are based across the UK and you may also get opportunities to travel internationally.About you…* You're highly articulate, confident at communicating adeptly at all levels across a huge business and influencing appropriately as you coach, inform and consult in the RPA space. * You'll have the skills to challenge where needed, and respond positively to challenge from others. * You'd take ownership of technical aspects of our RPA platform, leading on pieces of work within the technical team to continuously improve the RPA service offering to our customers.And the skills you'd bring...* You'll need extensive knowledge of Blue Prism scripting, with the practical experience of creating production-ready code. * Blue Prism Developer Accreditation and/or Accredited Installation Engineer is desirable although you'll be expected to obtain these shortly after starting the role. * You'll possess some years' experience of deploying and administrating Blue Prism for large scale environments with a good knowledge of architecture patterns for Blue Prism RPA software.You'll ideally also have knowledge and experience of working across a number of the following areas:* Windows Server and Client Infrastructure * SQL Database Server and/or Big Data Concepts * Elastic Stack (ELK) * DevOps Principles and Tooling * With knowledge of Load Balancing (F5) and Xen App / Desktop Visualization being really useful.So what can we offer you in return?* You're going to be stretched and get the opportunity to use your creativity and curiosity to bring about some amazing RPA solutions at scale to this huge organisation. * You're also going to get some horizon-expanding exposure to a host of wider technologies and processes to automate. * You'll enjoy an energising and intellectually challenging environment where you'll see our real passion for innovation and robotics.You and your RPA colleagues will receive genuine opportunities to flourish and we're passionate about our people representing the communities we serve - we're a leader when it comes to diversity and equal opportunity.You'll also receive a package that includes a c15% performance related bonus, generous pension contribution and £4k car/allowance along with 30 days holiday (plus bank holidays) and range of wider benefits.So if joining us at a critical and exciting time in our RPA future appeals to you and you have the background we're seeking then get in touch and apply today…

Halifax Mortgage & Protection Adviser - Oxford Pool
4 days ago
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End Date 26 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £26,469 - £29,410 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary A certified adviser who uses excellent mortgage and regulatory knowledge to help new and existing customers with their mortgage and protection needs. Helps Britain & Northern Ireland prosper, delivers expert advice, an excellent customer experience and compliantly fulfils their mortgage and protection needs as appropriate. Ensures customers are dealt with efficiently and professionally and refers them to the right person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities Job Description Customer Takes ownership and delivers a high level of the customer experience, ensuring customers needs are met to buy a new home or switch their mortgage, make home improvements and protect themselves and their home (as appropriate). Shows care about the customer, utilising all feedback provided to understand and improve our customer's experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their mortgage journey as possible Make appropriate referrals to advisers and partner business areas where additional needs have been established to build and deepen customer relationships with the branch. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers. People Takes ownership of personal development and performance, and regularly assess and develops performance during coaching, feedback and 1:1s Recognises the need for an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. Values differences and treat both colleagues and customers as individuals.- Work collaboratively with partners in Banking, Wealth and Business Banking (where applicable) to provide an exceptional customer experience to meet a full range of genuine customer needs where appropriate Lives the Group's Values and Behaviours and Codes of Responsibility Our continued commitment to helping Britain prosper means that as a colleague you can make a difference to customers, businesses and communities. Together we have a key role to play in shaping the bank of the future, whilst the scale and reach of our Group means you'll continue to have opportunities to learn, grow and develop. We're focused on creating a values-led culture, and our approach to inclusion and diversity means that we all have the opportunity to make a real difference, together. Certification requirement due to - (FCA28) Advising, arranging (bringing about) an execution-only sale (excluding variations to an existing home finance transaction except where the effect is to change all or part of the home finance transaction from one interest rate to another) on regulated mortgage contracts for a non-business purpose. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Administrator
5 days ago
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Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you.Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers.As a part of their Life & Pensions Team you will:Understanding and interpreting data at a basic levelProcess work in line with agreed procedures and Lloyds Banking Group rules or scriptsTo schedule and prioritise allocated work on a daily basisLearn the procedures and understand parameters of producing a quality outputResolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriateLiaise with internal/external Lloyds Banking Group customers and clientsMaintain and update information held on a data base or manuallyMaintain records for audit purposes.Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.Able to work in a team or other structured environmentArticulate and able to maintain good relationships with colleagues and clientsIf you're interested in joining an organisation that is shaping the future of the banking industry, Lloyds Banking Group could be for you.Apply today and make a real difference to how Lloyds Banking Group supports the customer of the future.An initital 6 month basis with perm opportunities.Randstad Business Support is acting as an Employment Business in relation to this vacancy. This job was originally posted as

Customer service assistant
4 days ago
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End Date 15 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £19,116 - £21,240 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Administrator
new1 day ago
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Lloyds Banking Group is committed to their purpose of helping Britain prosper. If you want the opportunity to know you're making a real difference, this role could be for you. Lloyds Banking Group has been supporting customers, communities and businesses in the UK for over 320 years. You could become a part of this journey and make a real difference to the Group's customers. As a part of their Life & Pensions Team you will: Understanding and interpreting data at a basic levelProcess work in line with agreed procedures and Lloyds Banking Group rules or scriptsTo schedule and prioritise allocated work on a daily basisLearn the procedures and understand parameters of producing a quality outputResolve queries and escalate as necessary (i.e. a team leader/manager/other group) and log if appropriateLiaise with internal/external Lloyds Banking Group customers and clientsMaintain and update information held on a data base or manuallyMaintain records for audit purposes.Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.Able to work in a team or other structured environmentArticulate and able to maintain good relationships with colleagues and clientsIf you're interested in joining an organisation that is shaping the future of the banking industry, Lloyds Banking Group could be for you. Apply today and make a real difference to how Lloyds Banking Group supports the customer of the future. An initital 6 month basis with perm opportunities. Randstad Business Support is acting as an Employment Business in relation to this vacancy.

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End Date 22 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £18,054 - £20,060 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Providing an enhanced service to customers and stakeholders on a range of products . Case ownership includes end to end activity from initial application through to completion . Regular written communication and telephony contact is required to update internal and external stakeholders on the progress of each customers journey at every stage. Additional key activities include complex decision making through the interpretation and certification of a variety of documents, including employers references and complex income documentation to assess needs. Verification requirements will vary for each product, brand and lending proposition. You will liaise regularly with internal and external stakeholders to progress applications to completion . This role also involves a close working relationship with other supporting departments, providing support and information to ensure appropriate and informed decisions are made. The core purpose of the role is to support our customer journeys and provide the highest level of service through a breadth of decision making across multiple brands/channels/products, driving a simpler, more efficient and flexible operating model for our customers and business partners. Job Description • Dealing with a broad range of customers ,through a broad range of products, brands , propositions and complex systems, on an end to end case ownership basis • Using judgement to make complex decisions based upon a range of demanding enquiries and information presented across multiple products, brands, systems and customer types • Responsible for own up/cross-skilling and the effective maintenance of those skills in line with peers and role requirements. Keeping up to date with a wide range of process and policy changes across multiple channels/brands/products to support the flexible multi brand/channel operating model required to deliver the optimum customer journey • Collaboration with team members to manage and prioritise workload to meet the core purpose of the customer journey • Ensure all contact is professional, setting the scene, giving clear expectations to the broker around next steps and agreeing future contact • Building strong relationships whist having the ability to deliver key messages in line with decisions across a wide portfolio of products, brands and channels • Deliver a positive quality customer experience in colleague and customer interactions, which can take place either by phone , email or letter • Ensure all legislative regulatory requirements are adhered to through compliance with various policies such as, Money Laundering, Sanctions, Conduct Risk , multi brand & channel policy and the Complaints Handling policy. Ensuring complaints are resolved at First Point of Contact within 48 hours - or escalated as appropriate • Maintain competency in all product categories and ensure accuracy on complex scenarios • Apply intelligent judgement to support affordability requests and provide full context /recommendations to credit decisioning to assist business case and final customer outcome. • Support and assist colleagues within the team, providing guidance to team members as appropriate • Not walking past things that are wrong and need fixed and proactive in recognising and identifying a barrier in the system. Challenging and providing solutions, working with key stakeholders to improve the customer experience • Identifying and raising ideas for continuous improvement to enhance the customer and colleague experience by adding value to the end to end process • Attending and providing active participation in team meetings, sharing thoughts and ideas to improve the outcome for the colleague, customer and business • Demonstrates a sound understanding of and Role Models the behaviours expected in the Group's Values in Action At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
CUSTOMER SERVICE ADVISOR (BANKING)
5 days ago
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Job Title: Customer Service AdvisorClient name: Lloyds Banking GroupLocation: Leeds, Lovell ParkPay Rate: £9.63Contract Term: Temporary (Ongoing with temp to perm opportunities)Working Times: 35 hours per week; working 5/7 days Monday to Sunday on a Flexible basis working between 08:00a.m – 11:00pmBenefits: Full 5 weeks of paid training Competitive pay rates with Pay progression, enhanced unsociable hour pay ratesOvertime and bonus incentives Instant access to Blue Arrow online training portal  Are you looking to change your line of work? Do you have a clear credit and criminal record?Would you like working for a large, well-known UK retail banking brand such as Lloyds Banking Group to enhance the credibility of your CV?  If you’re a natural when it comes to talking to people and you’re the type of person who recognises and appreciates excellent customer service, we may have the opportunity for you!The shifts require full flexibility, with rotational shifts over an 8 week period which include working 5/7 days between 08:00a.m and 11:00pm. You get higher pay rates for unsociable hours (20:00-23:00) and working Sundays. We believe in matching the right person for the job instead of trying to make people fit working hours that don’t fit their lifestyle. So, if you’re interested in jobs at Lloyds Banking Group and have a regular pattern of hours that you can work, we’d love to hear from you as there are so many vacancies for your skills with Lloyds Banking Group over the next 5 months that we’re sure we can find something that suits you.Career progression prospects are high if that’s what you’re interested in but most importantly stability of income is on offer with these ongoing positions and you will be working with a fantastic employer.Previous customer service experience is important but doesn’t have to be from a call centre background, if you are used to dealing with customers face-to-face, you have the potential to become an exceptional Customer Service Advisor by phone.The recruitment process takes a couple of weeks; you’d expect this though as a customer of banking services, you want to know that the people handling your calls can be trusted with people’s sensitive and personal data. Once you pass the vetting process, you have the chance to join a large, busy and friendly contact centre team, taking calls from a wide range of people and helping them resolve their queries. Whether customers call to transfer money, set up a standing order, or simply check their balance, you’ll be ready to provide a professional and helpful service, every time. And you’ll use your computer skills to record your results.Your work environment is fairly easy to get to, with it being located in Leeds City Centre, behind the First Direct Arena, close to the bus station and about 15 minutes’ walk from the train station.Role Focused SkillsManage inbound & outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking GroupComplete telephony, digital and admin-based tasks to service customer queries Take ownership of customer problems, solving them at first point of contact and escalate when required Build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations Deal with customer data ethically and in accordance with the FSA requirements Collaborate within the team to clarify facts, exchange information or resolve enquiries and issues Contribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking Group Demonstrate consistently Lloyds Banking Group values and behaviors Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Support Lloyds Banking Group’s wider team to ensure that performance standards and business objectives are met Personally contribute to an environment where colleagues want to work and customers feel valued Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound & outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.  General Skills Excellent communication – oral and written Embrace 'in the moment' coaching to develop your skills and knowledge Continuous improvement mind set which will be evidenced in the improvement of customer centric measures Developing over time, a deeper level of expertise in all areas of Lloyds Banking Group’s end to end goals Adaptable to change and willing to embrace new ideas Ability to work unsupervised and deliver quality work across multiple tasks within required deadlinesPositive and approachable mannerTeam playerPrevious customer service experience Clear credit history & Clear criminal record  Lloyds Banking Group is committed to helping customers build for their future, which means a great opportunity for you to make a real difference. Join the team today and experience a truly inclusive approach, meaning all colleagues including you, getting the chance to make a difference every day.  These roles will be advertised constantly for the next few months, so there’s plenty of opportunities for the right people to land an excellent job with an excellent company.  Sounds good? Upload your latest and updated CV and a member of our recruitment team will be touch. This job was originally posted as

Customer Service Adviser
4 days ago
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End Date 22 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Service Advisor
5 days ago
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Job Title: Customer Service AdvisorLocation: NewportPay Rate: £9.63ph Contract Term: Temporary to Long term Working Times: Between the operating hours of 7am–11pmBenefits: Full 4-6 weeks of paid training  Competitive pay rate/Pay progression Overtime and bonus incentives  Instant access to Blue Arrows online training portal Instant access to online retail discounts Annual Bonus Are you looking to change your job? Do you want to work for a large well known UK retail banking brand like Lloyds Banking Group? If so then we may have the perfect opportunity for you as a Customer Service Advisor. Joining a friendly contact team managing inbound customer queries relating to accounts and products. If you are great at talking to people and recognise and appreciate excellent customer service then this role would be a great fit for you. There are no fixed requirements to be a customer service adviser, a good knowledge of basic Microsoft Word, Excel and familiarity with using the web would be great. Your individual qualities and the ability to use empathy and listening skills to get outstanding outcomes for the customer is much more important.Some customer service experience would be helpful but it doesn't even have to be from a call centre background. If you're used to dealing with customers face-to-face then you have the potential to become an exceptional Customer Service Adviser by phone. The contact centre is located in Dyffryn in Newport and is easily reached via public transport and there is an on-site staff car park for those who drive. The centre benefits from an on-site canteen and is in a location that provides many other amenities close by. If you are looking to the future then it is good to know that career progression prospects are high with Lloyds Banking Group, they are a fantastic employer who have been supporting customers, communities and businesses in the UK for over 250 years. The recruitment process takes a couple of weeks as you would expect. It is important that customers know that the people handling calls and enquiries can be trusted with sensitive and personal data and so a vetting process for candidates is in place. Part of this is ensuring that candidates have a clear credit and criminal record. Once you have passed this vetting process you have the chance to join the team and get started taking calls from a wide range of people, helping them resolve their queries; from setting up standing orders, checking balances, or transferring funds you will be ready to provide a professional and helpful service every time. Being a Customer Service Adviser for Lloyds Banking Group:You will build long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectations by managing inbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking Group Role Focused SkillsComplete telephony, digital and admin-based tasks to service customer queries Inbound CallsTaking information from the customer and ensuring it meets all required criteria (E.g.: Anti Money Laundering)Deal with customer data ethically and in accordance with the FSA requirements Assisting the customers with any enquiries and making follow up calls with the customers (no cold calls/sales calls)Demonstrate consistently Lloyds Banking Group values and behaviours Take ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-development Support Lloyds Banking Group's wider team to ensure that performance standards and business objectives are met Personally contribute to an environment where colleagues want to work and customers feel valued Carry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and procedures Provide a high quality service to Lloyds Banking Group customers comprising of handling inbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels. General SkillsExcellent communication - oral and written Attention to detailContinuous improvement mind setAdaptable to change and willing to embrace new ideas Ability to work unsupervisedPositive and approachable mannerTeam playerPrevious customer service experience Clear credit history & Clear criminal record  As a customer service adviser for Lloyds Banking Group you will benefit from the support that helps you take ownership of your own personal development and training. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.If you are interested in the role then please attach an up to date CV to the application and an up to date contact number.Interviews for the position will take place week commencing 18.02.2019 This job was originally posted as

Branch Support Customer Adviser
4 days ago
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End Date 22 February 2019 Please note, this vacancy will close at 00:01am on the specified closing date rather than 11:59pm. Please ensure all applications are received before 00.01am on the specified closing date. Salary Range £15,930 - £17,700 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours Job Description Summary Helps new and existing customers with their financial & service needs via a range of channels where appropriate, and delivers an excellent customer experience by working collaboratively with their branch and pool colleagues. Helps Britain and Northern Ireland prosper and ensures customers receive fair outcomes, are dealt with efficiently and referred to the correct person or channel where appropriate, including our vulnerable customers. Supports LBG priorities and acts in line with the Group Values, Behaviours, Codes of Responsibility. Job Description Customer Deliver a high level of customer experience by proactively identifying genuine customer needs and making appropriate banking, mortgage and partner referrals, ensuring customer needs are met via an appropriate channel in a timely manner and at a time of our customers' choosing. Proactively manage time to be in the right place at the right time, supporting the overall customers' branch experience and helping to ensure customers are dealt with quickly and professionally, working flexibly across all zones of the branch including banking hall, counter, self serve and enquiries. Engage with customers in the Banking Hall demonstrating behaviours consistent with Delivering Service/Banking Hall Excellence and Channel of Choice, maximising the use of tablets as appropriate; actively educating and assisting customers, including assessing their digital appetite and confidence to help in the most appropriate and relevant channel for their individual circumstances. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes, Procedures and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent to undertake your role. Fulfil customer transactions and account servicing requests accurately and compliantly right first time using the system tools and prompts when available. Undertake NPA routines when required, making sure that outstanding items are actively progressed. People Development Take ownership of personal development and performance, and regularly assess and develop your performance during coaching, feedback and 1:1s. Embrace our Vision, Values and Behaviours, bring the brand personality to life and demonstrate your commitment to Inclusion and Diversity where customers and colleagues are treated with dignity and respect. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Service Administrator
5 days ago
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As one of the UK's largest financial groups, Lloyds Banking Group's scale and breadth means your career aspirations could become a reality.Manageinbound or outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking GroupComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsCollaborate within the team to clarify facts, exchange information or resolve enquiries and issuesContribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking GroupDemonstrate consistently Lloyds Banking Group values and behavioursTake ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-developmentSupport Lloyds Banking Group's wider team to ensure that performance standards and business objectives are metPersonally contribute to an environment where colleagues want to work and customers feel valuedCarry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and proceduresProvide a high quality service to Lloyds Banking Group customers comprising of handling inbound or outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you.Randstad Business Support is acting as an Employment Business in relation to this vacancy. This job was originally posted as

Mortgage Adviser
4 days ago
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End Date 19 February 2019 Salary Range £26,469 - £29,410 We support agile working - click here for more information on agile working options. Agile Working Options Flexible / Variable Hours, Other Agile Working Arrangements / Open to Discussion Job Description Summary A certified adviser who uses excellent mortgage and regulatory knowledge to help new and existing customers with their mortgage and protection needs. Helps Britain & Northern Ireland prosper, delivers expert advice, an excellent customer experience and compliantly fulfils their mortgage and protection needs as appropriate. Ensures customers are dealt with efficiently and professionally and refers them to the right person or channel where appropriate, including our vulnerable customers. Acts in line with the Group Values, Behaviours and Codes of Responsibility and supports LBG priorities Job Description Customer Takes ownership and delivers a high level of the customer experience, ensuring customers needs are met to buy a new home or switch their mortgage, make home improvements and protect themselves and their home (as appropriate). Shows care about the customer, utilising all feedback provided to understand and improve our customer's experience, escalating any barriers which may hinder a seamless customer experience whilst taking ownership to move the customer as far along their mortgage journey as possible Make appropriate referrals to advisers and partner business areas where additional needs have been established to build and deepen customer relationships with the branch. Control Environment Effectively comply within the Risk Management Framework including our Policies, Processes and Governance to ensure a robust and consistent approach to make the right decisions and do the right thing for our customers. Keep up-to-date with mandatory training and take personal responsibility to ensure you have the appropriate skills and knowledge to remain competent and accredited to undertake your role. Comply with all role competency requirements and focus on our customers' experience to consistently deliver fair outcomes for our customers. People Takes ownership of personal development and performance, and regularly assess and develops performance during coaching, feedback and 1:1s Recognises the need for an inclusive and caring environment where all colleagues feel welcomed, valued and able to contribute as an individual. Values differences and treat both colleagues and customers as individuals.- Work collaboratively with partners in Banking, Wealth and Business Banking (where applicable) to provide an exceptional customer experience to meet a full range of genuine customer needs where appropriate Lives the Group's Values and Behaviours and Codes of Responsibility Certification requirement due to - (FCA28) Advising, arranging (bringing about) an execution-only sale (excluding variations to an existing home finance transaction except where the effect is to change all or part of the home finance transaction from one interest rate to another) on regulated mortgage contracts for a non-business purpose. At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop. We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

jobs byAdzuna
Customer Service Administrator
newabout 12 hours ago
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As one of the UK's largest financial groups, Lloyds Banking Group's scale and breadth means your career aspirations could become a reality. Manageinbound or outbound customer queries relating to their accounts and products, keeping it simple and making it easier to do business with Lloyds Banking GroupComplete telephony, digital and admin based tasks to service customer queriesTake ownership of customer problems, solving them at first point of contact and escalate when requiredBuild long lasting professional relationships with Lloyds Banking Group customers that will exceed their expectationsDeal with customer data ethically and in accordance with the FSA requirementsCollaborate within the team to clarify facts, exchange information or resolve enquiries and issuesContribute to the continuous improvement of Lloyds Banking Group by identifying and taking ownership of opportunities for improvement to the processes you use, the services you will provide and the values you can add to Lloyds Banking GroupDemonstrate consistently Lloyds Banking Group values and behavioursTake ownership of personal development and training, through regular review of performance against business objectives, and take responsibility for self-developmentSupport Lloyds Banking Group's wider team to ensure that performance standards and business objectives are metPersonally contribute to an environment where colleagues want to work and customers feel valuedCarry out a range of processing tasks and handling of customer calls ensuring relevant productivity and quality measures are achieved for Lloyds Banking Group customers in line with specified process and proceduresProvide a high quality service to Lloyds Banking Group customers comprising of handling inbound or outbound calls and undertaking a range of processing tasks. This will be achieved as part of a flexible model to support the business in meeting customer demands within agreed service levels.So if you're interesting in learning, growing and developing, Lloyds Banking Group could be the place for you. Randstad Business Support is acting as an Employment Business in relation to this vacancy.