search
search
Yakaz  keyboard_arrow_right 
Jobs  keyboard_arrow_right 
Ageas

61 💼 Ageas Jobs / Employment

Customer Service Consultant
5 days ago
favorite_border

CUSTOMER RENEWALS CONSULTANT (INBOUND ONLY) Busy office in Bournemouth £18 000k - You will have three pay reviews in the next 18 months (£19.5k) Full training provided (paid training) Working hours include shifts Monday to Saturday (Alternative Saturdays, with no Sundays or Bank Holidays) Ageas Insurance in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Renewals Team as a Customer Renewals Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available to take incoming calls from our existing customers who wish to discuss the renewal of their Ageas Car Insurance policy. Our goal at Ageas is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Renewals Consultant role. You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). What’s much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas’ customers. Whether you have a background in retail, hospitality, care or sales we look for people from all walks of life. This is a great opportunity if you’re seeking progression in a role where you can expand your skill set in a fast paced office environment. At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant. Here’s some of the "Perkz" our Customer Renewals Consultants in Car Insurance tell us they enjoy; ·Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR. ·Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday. ·Employees are able to pay for a car lease at a discounted rate through their monthly pay. ·We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests. ·We contribute 6% of your salary towards your pension if you contribute a minimum of 3%. ·We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round! If you find getting to work costly, Ageas discount your bus travel and you can pay monthly. You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. This job was originally posted as

Customer Consultant
4 days ago
favorite_border

CUSTOMER RENEWALS CONSULTANT (INBOUND ONLY) Busy office in Bournemouth £k - You will have three pay reviews in the next 18 months (£19.5k) Full training provided (paid training) Working hours include shifts Monday to Saturday (Alternative Saturdays, with no Sundays or Bank Holidays) Ageas Insurance in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Renewals Team as a Customer Renewals Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available to take incoming calls from our existing customers who wish to discuss the renewal of their Ageas Car Insurance policy. Our goal at Ageas is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Renewals Consultant role. You don't need to have previous experience working in insurance (our brilliant training team will help you with that!). What's much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas' customers. Whether you have a background in retail, hospitality, care or sales we look for people from all walks of life. This is a great opportunity if you're seeking progression in a role where you can expand your skill set in a fast paced office environment. At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We're passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant. Here's some of the "Perkz" our Customer Renewals Consultants in Car Insurance tell us they enjoy; Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.Employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.We have a wide range of wellbeing and social activities - you'll find a full calendar all year round! If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation's most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We're also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.

Customer Consultant
newabout 12 hours ago
favorite_border

CUSTOMER RENEWALS CONSULTANT (INBOUND ONLY) Busy office in Bournemouth £18 000k - You will have three pay reviews in the next 18 months (£19.5k) Full training provided (paid training) Working hours include shifts Monday to Saturday (Alternative Saturdays, with no Sundays or Bank Holidays) Ageas Insurance in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Renewals Team as a Customer Renewals Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available to take incoming calls from our existing customers who wish to discuss the renewal of their Ageas Car Insurance policy. Our goal at Ageas is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Renewals Consultant role. You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). What’s much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas’ customers. Whether you have a background in retail, hospitality, care or sales we look for people from all walks of life. This is a great opportunity if you’re seeking progression in a role where you can expand your skill set in a fast paced office environment. At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant. Here’s some of the "Perkz" our Customer Renewals Consultants in Car Insurance tell us they enjoy; Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.Employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round! If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.

Customer Service Consultant
newabout 12 hours ago
favorite_border

Customer Service Consultant: Customer Services based in Gloucester: When our customers need to talk to us about their home or car insurance our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables. At Ageas we pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that Ageas are Gold Standard Award Winners for Insurance for the 9th consecutive year. We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months. At Ageas, our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers. To be considered for a career as a Customer Service Consultant we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we’d love to hear from you. Here are some of the benefits our Customer Service Consultants tell us they enjoy; Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.On-going training is provided in helping support career development.23 days holiday plus bank holidays and there’s an option to buy an extra 5 days holiday.Our employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About #AgeasUKWe're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS- and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.

Customer Service Consultant
newabout 12 hours ago
favorite_border

Job Purpose Customer Service Consultant: Customer Services based in Gloucester: When our customers need to talk to us about their home or car insurance our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables. At Ageas we pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that Ageas are Gold Standard Award Winners for Insurance for the 9 th consecutive year. We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months. At Ageas, our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers. To be considered for a career as a Customer Service Consultant we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we’d love to hear from you. Here are some of the benefits our Customer Service Consultants tell us they enjoy; Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification. On-going training is provided in helping support career development. 23 days holiday plus bank holidays and there’s an option to buy an extra 5 days holiday. Our employees are able to pay for a car lease at a discounted rate through their monthly pay. We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests. W e contribute 6% of your salary towards your pension if you contribute a minimum of 3%. We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round! You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands – Back Me Up and RIAS – and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. To be considered for this Customer Service Consultant opportunity please click on the Apply button and we wish you every success in your application. This job was originally posted as

Pricing Analyst
new1 day ago
favorite_border

Job Purpose Due to growth we now have an opportunity to employ an experienced Pricing Analyst. You will join our existing team working within our Motor Insurance sector at our offices based in London, we are offering an extremely competitive salary of up to £46,000 per annum. This role is essential to our business as you are ensuring Ageas performs well in the market place. As an experienced Pricing Analyst you will work meticulously to ensure we maximise the performance of Ageas’ accounts. You will do this through recommending pricing actions based on your in-depth monitoring and analysis of account performance and trends. As an experienced Pricing Analyst you will undertake the following duties Regular monitor and analysing the performance of Ageas’ accounts, as required, at the macro, rating factor, agent and product levels in order to identify opportunities to optimise profitable growth through necessary pricing changes. Continually reviewing, developing and recommending new and enhanced management information and pricing concepts. You will be expected to monitor and analyse the pricing of competitors in order to identify and recommend changes to optimise Ageas’ competitive position. Identifying trends in the market that may affect our pricing and underwriting of our products. Evaluation of new schemes and product positions to identify possible profitability Perform GLM analysis Closely working with our underwriters, you will be recommending enhanced or alterations to product covers. You will be expected to work alongside and support, the Pricing Manager as required. Skills and experience you need as an Pricing Analyst Previous experience in non-life insurance pricing (preferably Motor) of at least 3 years is essential; you will be joining the team at an intermediate level and will bring the skills and expertise to perform in this role. You will be a strong communication and able to demonstrate this through experience of building strong internal and external relationships. Degree (2.1 or higher) or equivalent qualification in mathematics, statistics or a scientific / financial discipline and / or relevant experience. Highly computer literate; ability to use Excel and PowerPoint at advanced level Experience of using Emblem and Radar is required Expert in using SAS or equivalent database package(s),ie. R/SQL/Python Here are some of the benefits you can enjoy within the Pricing Analyst role based In London: Our people enjoy a comprehensive range of flexible benefit options such as a company pension, 23 days’ holiday (rising to 25 days after 3 years) with the ability to buy an additional 5 days, a personal car lease option, health and dental plans, life assurance of 4 x salary with the option to flex up or down, and a discretionary annual bonus. Our people enjoy discounted gym membership as well as discounts with a wide range of retailers through our partner and make the most of our Wellbeing activities and Sports and Social Club events. We have also introduced our “Dress for Your Day” policy which means you have the option of what to wear depending on what your day holds. About #AgeasUK We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers. We are recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though, we’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent. Click on the ‘Apply button’ to be considered for our Pricing Analyst opportunity at Ageas in London. This job was originally posted as

Internal Insurance Consultant
new3 days ago
favorite_border

Role: Internal Consultants Location: Bournemouth (BH7) Salary: £18,000 Hours: 37.5 hours per week (flexible working hours Monday to Friday with occasional Saturday shift) Due to our recent launch into the direct Insurance market we are now looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Insurance Team as an InternalCustomer Consultant. We are looking for customer service savvy individuals who have a passion for delivering great customer service and who want to build a career with a company who will nurture your talent and provide you with the necessary skills and tools required to succeed in your role and help the business move forward. You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). The role: Working in a busy fast paced office environment where you will be taking inbound calls from our customers who are already interested in purchasing insurance with us.Taking customers through a successful journey in finding the best deal with us & to make insurance easy for them.Liaising with a dedicated team of 10 /13 consultants along with a team manager and senior consultants who will support you in every step of the process.Seeing to customer queries as efficiently as possible and going above and beyond to provide the best service and support to their queries.Here’s some of the "Perkz" our Customer Sales Consultants in Motor Insurance tell us they enjoy; We will reward you with 3 pay reviews in your first 18 months working with us.4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Consultant role.Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.Employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS- and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. If you are interested, we would love to hear from you!

Customer Advisor/Claims Handler
new3 days ago
favorite_border

Role: Household Claims Handler Location: Eastleigh, Hampshire Salary: £16,500- £20,000 depending on claims experience Hours: 37.5 hours per week (flexible working hours Monday to Sunday) We are recruiting for talented Household Claims Handlers who have exceptional customer service experience to join our Ageas busy claims department in Eastleigh where you will play a pivotal role in helping our customers with their household claims journey. This is a great opportunity if you’re seeking progression in a role where you can expand your skill set in a fast paced office environment & utilising your skills in case management, negotiation & report writing & administration to name a few. The role: Working in a busy fast paced office environment where you will be seeing to customers cases from end to end- where no two calls are the from the first initial contact right through to the successful closure of the claim.Decide on liability; making sure we comply with all regulatory and internal controls and have the freedom and support to make decisions on a wide variety of Household Claims ranging from the relatively small and simple to the larger, more complex situations (up to £10,000 in value).Liaise and collaborate with Ageas’ network of suppliers and relevant third parties (solicitors, broker’s, insurers, suppliers, conveyancers, and managers) to provide high quality claims service.Take full ownership of the claim and will be the 'go to' consultant the customer will speak to for assistance to deliver them the most appropriate solutions.Here’s some of the perks our Claims Handlers' tell us they enjoy Full paid training with ongoing support and development in the live team environment which means you’ll have confidence in being able to make the right decisions.Ageas pay and support in achieving the industry recognised Chartered Insurance Institute qualifications.Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HRStarting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years’ service.Our people are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!Our people also enjoy discounts with a wide range of retailers and gyms.We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holdsWe are therefore looking for very customer focused individuals who will have excellent phone manners, great communication skills with the strong ability to build rapport with the customer to help provide them with best solutions to their claims/queries. Our emphasis on quality means that from the moment a customer calls to make a claim you will be giving them all the time, care and attention needed at the time they need it most, whilst demonstrating excellent cost control skills. About #AgeasUK We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Customer Service Advisor Inbound
5 days ago
favorite_border

Our Customer Service Advisors are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for energised and passionate Consultants to join our First Notification of Loss team in Gloucester.At Ageas, we are focused on providing second to none customer service delivering the most appropriate solutions to make things easier, not harder, for our customers when they’re already having a stressful time.Our Customer Service Advisors are curious and skilful; they listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs.As well as the customer, our claims handlers are confident and adaptable in communicating with Ageas’ network of suppliers and relevant third parties, to provide a high quality claims service in an industry that is an ever changing environment.Our Customer Service Advisors are accountable and decisive, making decisions on liability; whilst making sure we comply with all regulatory and internal controls. They use their initiative to manage a caseload, using their training and resilience to ensure claims are settled effectively, saving costs where possible, whilst maintaining Ageas’ high level of customer service.Your main duties as a Customer Service Advisor and responsibilities will include but are not limited to:Act as the first point of contact, dealing with customers who wish to make a claim on their policy.Manage the commencement of claims ensuring the customer’s requirements and expectations are properly framed and understood.Provide guidance to customers and, where possible, provide a one stop shop.Ensure that claims are handled in the correct technical manner, in accordance with guidelines.Provide customers with a quality service in line with the Claims Guiding Principles.Use initiative to recognise the indicators of fraud.Be accountable of complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers.Consistently handling a large volume of calls to a high standard.Dealing with all calls professionally and efficiently and getting it right first time.Identifying indicators of fraud and using techniques to decide if the claim can be progressed or needs to be referred. Settling and negotiating specific aspects of the claim during the initial callWhat makes a good Customer Service Advisor:Previous customer service experience would be an advantage.Ability to build a strong rapport with customers.Ability to hold a strong conversation with customer.Keen listening skills to make sure we capture the correct details - first time.Confident telephone manner.Computer literate with the ability to learn new systems.What's in it for you?As much as we value our customers, we also value you. In your Customer Service Advisor position you can enjoy:Full time position (37.5 hours), however part time work may also be available.Full training provided with opportunities to progress in the business.Salary on offer is £16,500 - £20 000 DOE (Depending on relevant INSURANCE Claims / Insurance Experience)A comprehensive range of flexible benefits options - such as company pension.23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years.A car lease scheme, life and health schemes and an annual company discretional bonus.We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds.About #AgeasUK We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent. This job was originally posted as

Customer Advisor
newabout 12 hours ago
favorite_border

Role: Claims Advisor Location: Eastleigh, Hampshire (SO53) Salary: £16,500- £20,000 depending on claims experience Hours: 37.5 hours per week (flexible working hours Monday to Sunday) We are recruiting for talented ClaimsHandlers who have exceptional customer service experience to join our Ageas First Notification of Loss (FNOL) Motor claims department in Eastleigh. You will play a pivotal role in the department as you will be the first point of contact for our customers who are calling in to raise a claim. This is a great opportunity if you’re seeking progression in a role where you can expand your skill set in a fast paced office environment & utilising your skills in case management, negotiation, report writing & administration to name a few. Due to the nature of the role, we are seeking candidates who have great communication skills, are patient and sympathetic & who able to build great rapport with our customers. The role: Working in a busy fast paced office environment answering inbound calls from our customers to manage the commencement of claims ensuring the customers’ requirements and expectations are properly framed and understood.Provide guidance to customers and, where possible, provide a one stop shop.Ensure that claims are handled in the correct technical manner, in accordance with policy cover, legal liability, and departmental fraud, ABI and FCA guidelines.Establish liability & process claim onto the relevant department for further investigation.Provide customers with a quality service in line with the Claims Guiding Principles.Take ownership of complaints, referring as necessary.(PT opportunity available) Here’s some of the perks our Claims Handlers' tell us they enjoy Full paid training with ongoing support and development in the live team environment which means you’ll have confidence in being able to make the right decisions.Ageas pay and support in achieving the industry recognised Chartered Insurance Institute qualifications.Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HRStarting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years’ service.Our people are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!Our people also enjoy discounts with a wide range of retailers and gyms.We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds.About #AgeasUK We’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Claims Handler
new1 day ago
favorite_border

Part-Time Claims Handler - First Notification of LossJob PurposeClaims Handler:Our claims handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast-paced claims team based in Eastleigh. We will offer flexible working, full time & part time between our operating hours of 8am - 8pm Monday - Saturday.Our Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customers to make decisions to protect claims cost and where possible provide a one stop shop.We are looking for individuals who are passionate about delivering excellent customer service and are curious to explore different ways to help our customers while considering the most cost-effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query.The main responsibilities of the Claims Handler role are;Handling enquiries from our brokers, our service provider network and our partner organisations.Dealing with claims in the correct manner in accordance with all guidelines (Don’t worry - full training will be given)Managing spend against claimsDealing with challenging calls professionally and efficientlyProviding cost effective solutions to customer demandAdding value to each call, ultimately moving the claim towards settlement.Providing excellent customer service to our customers.Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred.Handling a large volume of calls to a high standard consistently.The knowledge, skills and experience needed for the Claims Handlers role are:Previous customer service experience would be an advantage.Minimum C grade in GCSE’s Maths and English – or equivalent.Ability to build rapport with customers.Confident telephone manner.Here’s some of the perks our Customer Service people tell us they enjoy;Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years’ service.Our people are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.We have a wide range of wellbeing and social activities – you’ll find a full calendar all year round!Our people also enjoy discounts with a wide range of retailers and gyms. Park & Ride from 2 sites to and from the officeWe have also introduced our “Dress for Your Day” policy which means you have the option of what to wear depending on what your day holds.About #AgeasUKWe’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people – our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.Twilight Hours 3pm-8pm Monday - Saturday, available for part time hours.Various hours available on fixed shifts and if you choose flexiible shifts these are provided at least 4 weeks in advance. Click on the ‘Apply button’ to be considered for our Claims Handler opportunity at Ageas in Eastleigh. This job was originally posted as

Central Services Coordinator
newabout 12 hours ago
favorite_border

CENTRAL SERVICES COORDINATOR Busy office in Eastleigh £25 000 Per Annam, Dependent to experience Full time position to start as soon as possible Central Services Coordinator: A fantastic opportunity has arisen at Ageas Insurance Eastleigh for a Central Services Coordinator to provide administrative support to the CIO and IT Leadership Team, including cover for the PA to the CIO when absent. The Central Services Coordinator will act in a confidential and professional manner at all times. The workload will be varied with the potential for conflicting priorities and deadlines, so the ability to multi-task will be a key requirement.. The Central Services Coordinator will need to be comfortable in working under pressure, and have excellent written and verbal communication skills. Main Responsibilities of a Central Services Coordinator: To provide administrative support to the wider IT Leadership Team and to carry out general administrative duties relating to the IT Department.To create and co-ordinate communications to IT and the wider business on behalf of the CIO and the IT Leadership Team.To maintain central information and files for the CIO and IT Leadership Team.To produce documentation (Word documents, PowerPoint Presentations, Visio Flowcharts and Excel Spreadsheets) on behalf of the CIO and IT Leadership team. This will include taking formal minutes from meetings as required.To maintain the IT & Change Function Gift & Hospitality Register.What makes a good Central Services Coordinator: Ability to write clear and concise English.Polished and confident communication skills, including use of Ageas Workplace.Ability to organise and prioritise a demanding workload.Good team player.Ability to work on own initiative and multi-task.Strong numerical skills to accurately produce & check reports.Excellent desktop application skills including Microsoft Word, PowerPoint, Excel, Outlook and Visio are essential.Thrives under pressure and enjoy challenges.Experience of working within a Financial Service related organisation would be an advantage, as would experience of working within an IT function.Display qualities of discretion, tact and diplomacy.Sense of humour.What's in it for you?- A comprehensive range of flexible benefits options - such as company pension, - 23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years,- A car lease scheme, life and health schemes and an annual company discretional bonus. - We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.- We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds. About #AgeasUKWe’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Customer Service Advisor
new3 days ago
favorite_border

Customer Service Advisor Busy office in Gloucester £16 500k per annum Full time position with 37.5 hours per week Full training provided (paid training) Working hours include shifts Monday to Sunday (Alternative Saturdays OR Sundays (no full weekends)) Shifts given 4 weeks in advance (maintain a good work/life balance) At Ageas, we are focused on providing second to none customer service delivering the most appropriate solutions to make things easier, not harder, for our customers when they’re already having a stressful time. Our Customer Service Advisors are curious and skilful; they listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs. Our Customer Service Advisors are accountable and decisive, making decisions on liability; whilst making sure we comply with all regulatory and internal controls. They use their initiative to manage a caseload, using their training and resilience to ensure claims are settled effectively, saving costs where possible, whilst maintaining Ageas’ high level of customer service. Your main duties as a Customer Service Advisor and responsibilities will include but are not limited to: Act as the first point of contact, dealing with customers who wish to make a claim on their policy.Manage the commencement of claims ensuring the customer’s requirements and expectations are properly framed and understood.Provide guidance to customers and, where possible, provide a one stop shop.Ensure that claims are handled in the correct technical manner, in accordance with guidelines.Provide customers with a quality service in line with the Claims Guiding Principles.Use initiative to recognise the indicators of fraud.Be accountable of complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers.Consistently handling a large volume of calls to a high standard.Dealing with all calls professionally and efficiently and getting it right first time.Identifying indicators of fraud and using techniques to decide if the claim can be progressed or needs to be referred. Settling and negotiating specific aspects of the claim during the initial callWhat makes a good Customer Service Advisor: Previous customer service experience would be an advantage.Ability to build a strong rapport with customers.Ability to hold a strong conversation with customer.Keen listening skills to make sure we capture the correct details - first time.Confident telephone manner.Computer literate with the ability to learn new systems.What's in it for you? As much as we value our customers, we also value you. In your Customer Service Advisor position you can enjoy: Full time position (37.5 hours), however part time work may also be available.Full PAID training provided with opportunities to progress in the business.A comprehensive range of flexible benefits options - such as company pension.23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years.A car lease scheme, life and health schemes and an annual company discretional bonus.We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds.About #AgeasUKWe’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Insurance Claims Handler
new3 days ago
favorite_border

We are looking for experienced Claims Handlers to join our busy office in Gloucester. Our Claims Handlers are curious and skilful; they listen carefully to our customers, finding out what’s important to them throughout their claim so the solutions we provide will fit their individual needs. As well as the customer, our claims handlers are confident and adaptable in communicating with Ageas’ network of suppliers and relevant third parties, to provide a high quality claims service in an industry that is an ever changing environment. Our Claims Handlers are accountable and decisive, making decisions on liability; whilst making sure we comply with all regulatory and internal controls. They use their initiative to manage a caseload, using their training and resilience to ensure claims are settled effectively, saving costs where possible, whilst maintaining Ageas’ high level of customer service. Your main duties as a Claims Handler and responsibilities will include but are not limited to: Act as the first point of contact, dealing with customers who wish to make a claim on their policy.Manage the commencement of claims ensuring the customer’s requirements and expectations are properly framed and understood.Provide guidance to customers and, where possible, provide a one stop shop.Ensure that claims are handled in the correct technical manner, in accordance with guidelines.Provide customers with a quality service in line with the Claims Guiding Principles.Use initiative to recognise the indicators of fraud.Be accountable of complaints, referring as necessary. Use empathy where appropriate to understand the diverse needs of our customers.Consistently handling a large volume of calls to a high standard.Dealing with all calls professionally and efficiently and getting it right first time.Identifying indicators of fraud and using techniques to decide if the claim can be progressed or needs to be referred. Settling and negotiating specific aspects of the claim during the initial callWhat makes a good Claims Handler: Previous customer service experience would be an advantage.Ability to build a strong rapport with customers.Ability to hold a strong conversation with customer.Keen listening skills to make sure we capture the correct details - first time.Confident telephone manner.Computer literate with the ability to learn new systems.What's in it for you? As much as we value our customers, we also value you. In your Claims Handler position you can enjoy: Full time position (37.5 hours), however part time work may also be available.Full training provided with opportunities to progress in the business.Salary on offer is £16,500 -£20 000 DOE (Depending on relevant experience)A comprehensive range of flexible benefits options - such as company pension.23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years.A car lease scheme, life and health schemes and an annual company discretional bonus.We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds.About #AgeasUKWe’re an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we’re proud to be one of Europe’s top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We’re recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don’t just take our word for all this though. We’ve scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Central Services Coordinator
new3 days ago
favorite_border

CENTRAL SERVICES COORDINATOR Busy office in Eastleigh £ Per Annam, Dependent to experience Full time position to start as soon as possible Central Services Coordinator: A fantastic opportunity has arisen at Ageas Insurance Eastleigh for a Central Services Coordinator to provide administrative support to the CIO and IT Leadership Team, including cover for the PA to the CIO when absent. The Central Services Coordinator will act in a confidential and professional manner at all times. The workload will be varied with the potential for conflicting priorities and deadlines, so the ability to multi-task will be a key requirement.. The Central Services Coordinator will need to be comfortable in working under pressure, and have excellent written and verbal communication skills. Main Responsibilities of a Central Services Coordinator: To provide administrative support to the wider IT Leadership Team and to carry out general administrative duties relating to the IT Department.To create and co-ordinate communications to IT and the wider business on behalf of the CIO and the IT Leadership Team.To maintain central information and files for the CIO and IT Leadership Team.To produce documentation (Word documents, PowerPoint Presentations, Visio Flowcharts and Excel Spreadsheets) on behalf of the CIO and IT Leadership team. This will include taking formal minutes from meetings as required.To maintain the IT & Change Function Gift & Hospitality Register.What makes a good Central Services Coordinator: Ability to write clear and concise English.Polished and confident communication skills, including use of Ageas Workplace.Ability to organise and prioritise a demanding workload.Good team player.Ability to work on own initiative and multi-task.Strong numerical skills to accurately produce & check reports.Excellent desktop application skills including Microsoft Word, PowerPoint, Excel, Outlook and Visio are essential.Thrives under pressure and enjoy challenges.Experience of working within a Financial Service related organisation would be an advantage, as would experience of working within an IT function.Display qualities of discretion, tact and diplomacy.Sense of humour.What's in it for you?- A comprehensive range of flexible benefits options - such as company pension, - 23 days' holiday (you can buy or sell up to 5 days) rising to 25 days after 3 years,- A car lease scheme, life and health schemes and an annual company discretional bonus. - We have a wealth of wellbeing activities and our people enjoy discounts on company products and with a wide range of retailers & gyms.- We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds. About #AgeasUKWe're an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we're proud to be one of Europe's top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We're recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don't just take our word for all this though. We've scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent.

Customer Service Consultant
newabout 12 hours ago
favorite_border

Job Purpose Customer Service Consultant - Bournemouth Customer Service Consultant: Ageas Insurance in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Customer Service Team as a Customer Service Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available in 2019 to take incoming calls from our existing customers who wish to discuss their Ageas Car Insurance policy. Our goal at Ageas is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Service Consultant role. You don't need to have previous experience working in insurance (our brilliant training team will help you with that!). What's much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas' customers. At Ageas, we are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We're passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager i the Sales and Service areas started as a consultant. With Customer Service start dates throughout the first half of next year, whether you have a background in retail, hospitality, care or sales we'd love to hear from you. Here's some of the "Perkz" our Customer Service Consultants in Car Insurance tell us they enjoy; Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR. Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday. Employees are able to pay for a car lease at a discounted rate through their monthly pay. We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests. We contribute 6% of your salary towards your pension if you contribute a minimum of 3%. We have a wide range of wellbeing and social activities - you'll find a full calendar all year round! If you find getting to work costly, Ageas discount your bus travel and you can pay monthly. You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About #AgeasUK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation's most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We're also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. Click the Apply Button to submit your application for the Customer Service Consultant opportunity in Bournemouth This job was originally posted as

Customer Service - AGE
5 days ago
favorite_border

Customer Service ConsultantBrockworth, GloucesterPermanent£16,071 - £18,000When our customers need to talk to us about their home or car insurance, our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables. At Ageas, we pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that Ageas are Gold Standard Award Winners for Insurance for the 9th consecutive year.We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months.At Ageas, our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers.To be considered for a career as a Customer Service Consultant, we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we'd love to hear from you.Here are some of the benefits our Customer Service Consultants tell us they enjoy;Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.On-going training is provided in helping support career development.23 days holiday plus bank holidays and there's an option to buy an extra 5 days holiday.Our employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.We have a wide range of wellbeing and social activities - you'll find a full calendar all year round!You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About Ageas UKWe're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation's most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We're also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.To be considered for this Customer Service Consultant opportunity, please click on the Apply button and we wish you every success in your application.Tate is acting as an Employment Agency in relation to this vacancy. This job was originally posted as

Customer Service - AGE
new3 days ago
favorite_border

Customer Service Consultant Brockworth, Gloucester Permanent £16,071 - £18,000 When our customers need to talk to us about their home or car insurance, our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables. At Ageas, we pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that Ageas are Gold Standard Award Winners for Insurance for the 9th consecutive year. We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months. At Ageas, our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers. To be considered for a career as a Customer Service Consultant, we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we'd love to hear from you. Here are some of the benefits our Customer Service Consultants tell us they enjoy; Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.On-going training is provided in helping support career development.23 days holiday plus bank holidays and there's an option to buy an extra 5 days holiday.Our employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.We contribute 6% of your salary towards your pension if you contribute a minimum of 3%.We have a wide range of wellbeing and social activities - you'll find a full calendar all year round!You can also enjoy discounts on Ageas insurance products and with a wide range of retailers. About Ageas UK We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation's most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We're also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. To be considered for this Customer Service Consultant opportunity, please click on the Apply button and we wish you every success in your application. Tate is acting as an Employment Agency in relation to this vacancy.

Customer Renewals Consultant
5 days ago
favorite_border

Customer Renewals Consultant (Inbound Only) Location: Bournemouth, HampshireSalary: £18K per annumContract: Full time, PermanentOur team in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Renewals Team as a Customer Renewals Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available in 2019 to take incoming calls from our existing customers who wish to discuss the renewal of their Car Insurance policy.Our goal is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Renewals Consultant role. You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). What’s much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas’ customers.We are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant.With Renewals start dates throughout the first half of next year, whether you have a background in retail, hospitality, care or sales we’d love to hear from you.Here’s some of the "Perkz" our Customer Renewals Consultants in Car Insurance tell us they enjoy;Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.Employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About Us: We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors.We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please. This job was originally posted as

Customer Renewals Consultant
new3 days ago
favorite_border

Customer Renewals Consultant (Inbound Only) Location: Bournemouth, HampshireSalary: £18K per annumContract: Full time, Permanent Our team in Bournemouth are looking for enthusiastic, customer focused people to join our vibrant and growing Inbound Renewals Team as a Customer Renewals Consultant. Due to our recent launch into the direct Insurance market we have a number of positions available in 2019 to take incoming calls from our existing customers who wish to discuss the renewal of their Car Insurance policy. Our goal is to make insurance easy for our customers, and we want to make it easy for you by giving you 4 weeks paid training, ensuring you have all the tools you need to be successful in the Customer Renewals Consultant role. You don’t need to have previous experience working in insurance (our brilliant training team will help you with that!). What’s much more important is that you have a passion for helping customers and you use your great listening skills to offer the perfect level of cover for all of Ageas’ customers. We are committed to your development, and we will reward this with 3 pay reviews in your first 18 months working with us. We’re passionate about giving our people the opportunity to progress within the business, which is evidenced by the fact that every single Team Manager in the Sales and Service areas started as a consultant. With Renewals start dates throughout the first half of next year, whether you have a background in retail, hospitality, care or sales we’d love to hear from you. Here’s some of the "Perkz" our Customer Renewals Consultants in Car Insurance tell us they enjoy; Ongoing training is provided supporting career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR.Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday.Employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!If you find getting to work costly, Ageas discount your bus travel and you can pay monthly.You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About Us: We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.

Assistant Accountant
5 days ago
favorite_border

Job Purpose Assistant Accountant: Tesco Underwriting are seeking a part Qualified Assistant Accountant on a Fixed Term Contract to join the finance team in Reigate. As an Assistant Accountant you will be working as part of a dedicated finance team and your primary focus would be to assist with the production and reporting of the monthly management accounts, quarterly regulator, industry body returns and the financial control of the company's balance sheet. As an Assistant Account you will be responsible for developing and maintaining a range of internal relationships across the organisation. To develop and maintain positive relationships with key partners and stakeholders, including Ageas & Tesco Bank as well as colleagues from across the Company. Your main responsibilities as an Assistant Accountant include, but are not limited to: Production of all management accounts - P&L, balance sheet - and internal management reporting for review by the Finance reporting & Control Manager. Investment accounting and MI - supporting Company & group investment committees as needed. Reinsurance accounting and reconciliation. Ensuring payments and returns are completed within agreed deadlines. Completion and overseeing of the reconciliation of all balance sheets. Month end planning and timetabling for reporting across the team. Adhere to the TU Financial and risk data management policy. To be successful in the role of Assistant Accountant you will have the following skills and experience: Part Qualified Accountant - ACCA, CIMA or equivalent qualification/experience Experience of working within the Insurance or Financial sector is desirable. Ability to take responsibility for allocated tasks and ensure actions are taken to ensure tasks are completed accurately and on time. High degree of accuracy: demonstrates a significant level of attention to detail. Minimum of 2 years experience of working within a technical accounting function. Excellent planning skills: able to prioritise own work and that of the team to meet agreed schedules and accounting deadlines. Highly numerate: able to demonstrate financial acumen. About #TescoUnderwriting Tesco Underwriting (TU) is a partnership between Ageas (UK) and Tesco Bank, with Ageas (UK) owning 50.1% and Tesco Bank 49.9%. Our primary focus is to underwrite Tesco Bank branded car and home insurance policies, and provide an exceptional claims service to our 1.5 million customers. We operate independently from either of our shareholders with our own board of directors, governance processes and management team. Our customer’s needs are at the heart of our business and central to everything we do. We’re proud of our values driven and people-focused culture that delivers exceptional standards of work. We look for people who’ll live our values, our culture and deliver to a high standard. It’s not just what we do ; it’s the way we do it that really matters to us. Click on the ‘Apply button’ to be considered for our Assistant Accountant position in Tesco Underwriting in Reigate. This job was originally posted as

Customer Service Consultant
5 days ago
favorite_border

Customer Service ConsultantLocation: Gloucester, GloucestershireSalary: £16,071 - £18,214, DOEContract: Full time, PermanentWhen our customers need to talk to us about their home or car insurance our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables.Wwe pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that we are Gold Standard Award Winners for Insurance for the 9th consecutive year.We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months. Our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers.To be considered for a career as a Customer Service Consultant we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we’d love to hear from you.Here are some of the benefits our Customer Service Consultants tell us they enjoy;We pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.On-going training is provided in helping support career development.23 days holiday plus bank holidays and there’s an option to buy an extra 5 days holiday.Our employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About Us: We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors.We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London.If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please. This job was originally posted as

Customer Service Consultant
new3 days ago
favorite_border

Customer Service Consultant Location: Gloucester, GloucestershireSalary: £16,071 - £18,214, DOEContract: Full time, Permanent When our customers need to talk to us about their home or car insurance our Customer Service Consultants are there to make insurance easy by offering the right solutions and support there and then. This Customer Service Consultant opportunity is about taking insurance calls from customers about their existing insurance policy and your role is about finding the best solution to any problems they may have, or make changes to their policy like a change of address, or adding on valuables. Wwe pride ourselves on building trust and achieving the best customer outcomes. It's one of the reasons that we are Gold Standard Award Winners for Insurance for the 9th consecutive year. We provide you with 4 weeks paid training to become a Customer Service Consultant and continue to support your developing career so that you progress to earning 3 pay increases within the first 18 months. Our Customer Service centres are open Monday to Friday from 8am to 8pm and Saturdays from 9am to 1pm. This means our Customer Service Consultants have a flexible approach to working their 37.5 hour week over a shift pattern basis and work one in three Saturdays. This way we continue to provide a first class service to our customers. To be considered for a career as a Customer Service Consultant we look for high achievers who have a passion for helping people. Whether you have a background in retail, hospitality, care or sales we’d love to hear from you. Here are some of the benefits our Customer Service Consultants tell us they enjoy; We pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification.On-going training is provided in helping support career development.23 days holiday plus bank holidays and there’s an option to buy an extra 5 days holiday.Our employees are able to pay for a car lease at a discounted rate through their monthly pay.We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests.Ageas double the pension payments that employees make.We have a wide range of wellbeing and social activities - you’ll find a full calendar all year round!You can also enjoy discounts on Ageas insurance products and with a wide range of retailers.About Us: We're a leading provider of award-winning insurance solutions in the UK, distributing our Personal and Commercial insurance products through brokers, intermediaries, affinity partners and the internet. We have two consumer brands - Back Me Up and RIAS - and partner with some of the nation’s most well-known brands, such as John Lewis, Age UK, Toyota, Virgin Money and General Motors. We’re also partners in Tesco Underwriting, providing home and motor insurance to Tesco Bank customers. Insuring around five million customers and working with a range of partners, Ageas are recognised for delivering consistent and high-quality customer experiences. We employ around 4,000 people in UK based offices in Manchester, Stoke, Gloucester, Portsmouth, Bournemouth, Eastleigh and London. If you feel you have the necessary skills and experience to be successful in this role click on "APPLY" today, forwarding an up to date copy of your CV for consideration in the first instance. No agencies please.

Part - Time Claims Handler - First Notification of Loss
new3 days ago
favorite_border

Job Purpose Claims Handler: Our claims handlers are the face and, more importantly, the voice of our business when it comes to dealing with our customers. We are looking for passionate claims handlers to join our fast paced claims team based in Eastleigh. We will offer flexible working, full time & part time between our operating hours of 8am - 8pm Monday - Saturday. Our Claims Handlers in our Claims department manage the commencement of claims ensuring the customer requirements and expectations are properly framed and understood. They provide guidance to customers on key components of the product, helping customer's to make decisions to protect claims cost and where possible provide a one stop shop. We are looking for individuals who are passionate about delivering excellent customer service, and are curious to explore different ways to help our customers while considering the most cost effective way to settle claims. You must have the ability to talk customers in jargon free language, putting them at ease and resolving their query. The main responsibilities of the Claims Handler role are; Handling enquiries from our brokers, our service provider network and our partner organisations. Dealing with claims in the correct manner in accordance with all guidelines (Don't worry - full training will be given) Managing spend against claims Dealing with challenging calls professionally and efficiently Providing cost effective solutions to customer demand Adding value to each call, ultimately moving the claim towards settlement. Providing excellent customer service to our customers. Identifying indicators of fraud and using questioning techniques to decide if the claim can be progressed or needs to be referred. Handling a large volume of calls to a high standard consistently. The knowledge, skills and experience needed for the Claims Handlers role are: Previous customer service experience would be an advantage. Minimum C grade in GCSE's Maths and English - or equivalent. Ability to build rapport with customers. Confident telephone manner. Here's some of the perkz our Customer Service people tell us they enjoy; Ageas pay and support in achieving the insurance industry recognised Chartered Insurance Institute qualification. Ongoing training is provided in helping support career development such as moving up the career ladder into senior and management roles or moving across functions into our support areas like IT, Marketing or HR. Starting with 23 days holiday plus bank holidays, the option is there to buy or sell 5 days holiday and holiday rises to 25 days after 3 years service. Our people are able to pay for a car lease at a discounted rate through their monthly pay. We offer a large range of health options like dental plans, healthcare plans, life assurance and free eye tests. We contribute 6% of your salary towards your pension if you contribute a minimum of 3%. We have a wide range of wellbeing and social activities - you'll find a full calendar all year round! Our people also enjoy discounts with a wide range of retailers and gyms. Park & Ride from 2 sites to and from the office We have also introduced our "Dress for Your Day" policy which means you have the option of what to wear depending on what your day holds. About #AgeasUK We're an award-winning, international insurer with key markets in Europe and Asia and go back a fair bit too - almost 200 years. Fast-forward to today and we're proud to be one of Europe's top 20 insurance companies. Our UK team of 4,000, stand shoulder-to-shoulder with our most important people - our customers. We're recognised for our excellent insurance cover and being easy and straightforward to deal with. Plus, we understand the need for choice, which is why our insurance can be bought with us directly, and through aggregator sites as well as through our broker relationships and our leading partnership brands. We have around 5 million customers and have a first-class attitude when it comes to being there for them when they need us most. Don't just take our word for all this though. We've scooped a Gold Standard Insurance Award for the last nine years running which speaks volumes about our dedicated teams across our UK offices based in London, Manchester, Stoke, Gloucester, Eastleigh, Bournemouth and Port Solent. Twilight Hours 3pm - 8pm Monday - Saturday, available for part time hours. Various hours available on fixed shifts and if you choose flexiible shifts these are provided at least 4 weeks in advance. Click on the 'Apply button' to be considered for our Claims Handler opportunity at Ageas in Eastleigh. This job was originally posted as

Finance Business Partner Planning and Performance
5 days ago
favorite_border

Job Purpose Finance Business Partner: A proactive and commercially minded Planning and Performance Business Partner is required to join the existing Finance team within Tesco Underwriting. As a highly driven and focused Business Partner you will be responsible for producing insightful financial forecasts and profitability scenarios that support TU’s strategic aims. Your strong interpersonal and influencing skills will be essential as act as partner to the business in identifying performance opportunities and risks and translating into meaningful financial outcomes. This role will is paramount to business and wider Finance team within Tesco Underwriting,to be a success in this role it is preferred that applicants will come from an Insurance background. The role is be based within Reigate office, offering a salary of up to £70,000 per annum. Management of Forecasting and Planning duties: Set planning timetables and co-ordinate with business owners to deliver plans and forecasts to set deadlines. Ensure plans reflect up to date performance issues, are robust and owned by the business. Maintain operational planning model optimising accuracy and efficiency of processes. Provide insight and analysis of forecasts to a range of customers including the TU Executive, shareholders and peers. Manage the Plan Assurance process monthly, reporting on risks and opportunities against achievement of the annual Plan. Business support duties: Collaborating as necessary with colleagues to produce, review and communicate pricing and profitability scenarios as required by the business. Provide rolling 12 month forecasts and analysis of movements into the Capital Planning process quarterly. Act as business partner to the Claims function, providing insight into reported results and assisting forecasts and planning. Provide profit margin analysis quarterly for use in pricing. Provide solvency capital coverage forecasts and analysis to business stakeholders. Manage provision of data to TU’s reinsurance broker annually for placement of the reinsurance programme. In order to be a success in this role you will have the following skills and experience; You will be a fully qualified accountant (CIMA / ACCA) with post qualified experience of working within a business facing function within the insurance industry. As an organised, self-starter you will be able to meet deadlines and prioritise workloads to meet demands. You will be an analytical thinker with a methodical approach to analysis, possess strong communication skills and able to forge successful relationships with business stakeholders. You will also need to be fully competent with Microsoft Excel modelling skills. At Tesco Underwriting we value our customers, but we also value you! A comprehensive range of flexible benefits options such as a company pension, 23 days’ holiday (buy or sell up to 5 extra days), life assurance, an annual bonus and a Tesco Privilege card giving you 10% discount on shopping with Tesco and . We also offer a wide range of discounts with local retailers & gyms. Further information can be found here: . About #TescoUnderwriting Tesco Underwriting (TU) is a partnership between Ageas (UK) and Tesco Bank, with Ageas (UK) owning 50.1% and Tesco Bank 49.9%. Our primary focus is to underwrite Tesco Bank branded car and home insurance policies, and provide an exceptional claims service to our 1.5 million customers. We operate independently from either of our shareholders with our own board of directors, governance processes and management team. Our customer’s needs are at the heart of our business and central to everything we do. We’re proud of our values driven and people-focused culture that delivers exceptional standards of work. We look for people who’ll live our values, our culture and deliver to a high standard. It’s not just what we do ; it’s the way we do it that really matters to us. Click the ‘Apply’ button to be considered for this Planning and Performance Business Partner opportunity based at Tesco Underwriting in Reigate This job was originally posted as