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AgeUK

30 💼 AgeUK Jobs / Employment

Senior Insight Analyst
8 days ago
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Job Purpose Age UK's vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be. We're passionately committed to helping as many people as possible love later life. The role is responsible for leading and developing analytical insight to serve the needs of the organisation, in particular that of the AgeCo's financial product portfolio. By scoping evolving marketing requirements and performing fit-for-purpose and reliable analysis, you will deliver actionable insights resulting in better customer engagement, acquisition, retention and income generation. So if you have experience in charity analytics and want to broaden your experience to include financial services this could be the job for you? Main Responsibilities Research and interpret needs of internal clients, translating into deliverable analysis projects Use of appropriate software, to robustly explore and perform data manipulation and statistical analysis Validate, interpret and present results in a way to help the business achieve its strategies Identify potential new audiences using modelling techniques such as CHAID and logistic regression To be responsible for the analytics pertaining to customer acquisition, cross / up sell and retention Manage external relationship and explore data opportunities with Age UK's digital web activity agency Experience Extensive experience of using statistical software, in particular SPSS to manipulate large databases Experience of working within a direct marketing environment within a commercial/financial services industry Experience of managing relationships with internal clients to tight deadlines Experience in campaign analysis, profiling, segmentation and modelling Proficient in application of statistical analysis and data modelling Strong numerate/statistical background Skills & Knowledge SPSS or equivalent MS Office applications FastStats (desirable) Tableau (desirable) T-SQL (desirable) Google Analytics (desirable) Additional Information We are an Equal Opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Housing Options Service Advisor
5 days ago
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21 hours per week (to include all day Monday)Based at Derbyshire Dales, MatlockTo deliver an information and advice service, with representation and support as necessary, to older people living in poor or unsuitable housing in the Derbyshire Dales who wish to consider the options available to them to remain living independently.For more information about the role and our application form please visit our website on CVs submitted will not be considered. No employment agenciesClosing date: Monday 4th March, 9.00amInterviews: Wednesday 6th MarchRegistered charity no. 1068550Age UK Derby and Derbyshire promotes Equality and Diversity. A copy of our Equality and Diversity Policy will be available on request This job was originally posted as

Senior Manager - Business Development
8 days ago
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Job PurposeAge UK, the UK's leading charity for older people, is riding high on the success of big corporate partnerships such as six figure Charity of the Years with Santander and Credit Suisse and our iconic Big Knit campaign with innocent, which continues to go from strength to strength.This is an exciting time to join Age UK, with the launch of our new charity strategy. As part of our plan for continued growth, we are recruiting a Senior Manager to lead Age UK's New Business team in achieving an ambitious New Business target.Main ResponsibilitiesThis is an exciting opportunity with a varied remit, where the successful candidate will be responsible for devising and delivering innovative partnership propositions, resulting in New Business wins, and the development of long term partnerships from across the corporate partnerships mix. This will include supporting the Head of Corporate with developing and implementing an ambitious three year strategy aimed at securing six and seven figure, multi-year partnerships.Leading a team of four, you will also take responsibility for team culture, motivation, and performance, ensuring an ambitious New Business vision is set and achieved.ExperienceTo be considered, candidates will need significant experience in Corporate Partnerships, and a proven track record of securing multi-year, high value relationships.You will also need excellent team management experience, demonstrating your ability to lead and manage a team of fundraisers to achieve and exceed targets.Skills & KnowledgeYou will have outstanding communication skills both verbal and written, along with the ability to build and maintain long term relationships with senior decision makers.In addition, you will need a thorough understanding of the fundraising landscape, and fundraising regulations, along with the confidence and creativity to develop high end innovative fundraising strategies and proposals.All CVs submitted must be accompanied by a covering letter (two side of A4 maximum) outlining why this role appeals and why you would be the best candidate.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Group Insurance Officer - 16 Hours per week
new3 days ago
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Job Purpose Age UK's vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be. We're passionately committed to helping as many people as possible love later life. We are now recruiting for an experienced Group Insurance Officer to join the team in our London Head Office, on a permanent part time basis. Working 16 hours a week with flexible days to suit the successful candidate, this is a great opportunity for an experienced Insurance Officer to use their expertise in the handling and processing of insurance claims, ensuring they are dealt with efficiently and resolved in the best interests of Age UK. Main Responsibilities The successful candidate will primarily be responsible for managing low value Property Damage claims from notification to settlement, including liaison with the business for claims information. In addition you will assist with the handling and processing of Public Liability and Employers' Liability claims, and administer and maintain an up to date and accurate log of all claims being handled. You will also liaise with the business to obtain and collate exposure information and values in relation to the renewal of the Group Insurance Programme, and provide basic insurance guidance to the Group. Experience Demonstrable practical experience working within an insurance claims handling position Experience and knowledge of the principals and practice of insurance, Ability to maintain a log of claims being processed together with status The ability to prioritise tasks, work to deadlines and follow up as appropriate. Able to work on own initiative and develop relationships in the Group. Diplomatic and discrete - respecting the trust and confidence required to perform the function Skills & Knowledge Good understanding and technical knowledge of the insurance claims management process, particularly Property, Public and Employers' Liability claims Excellent administrative and organisational skills, and attention to detail. Good written and verbal communication skills Additional Information For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Business Development Manager - Corporate Partnersh
8 days ago
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Job PurposeAge UK, the UK's leading charity for older people, is riding high on the success of big corporate partnerships such as six figure Charity of the Years with Santander and Credit Suisse, and our iconic Big Knit campaign with innocent, which continues to go from strength to strength.We are now seeking an experienced Business Development Manager to join the expanding Corporate Partnerships team and help meet an ambitious income target through the development of innovative corporate partnerships.Main ResponsibilitiesThe successful candidate will be responsible for building a pipeline of strategic corporate partnership opportunities - across the full corporate partnerships mix - developing these relationships, turning them into successful and profitable long-term corporate partnerships.ExperienceYou will need solid experience in a similar role or environment, ideally within new business fundraising.Skills & Knowledge You should be a tenacious new business fundraiser (or sales or marketing professional) who's great at building relationships, spotting opportunities and running with them. You have excellent communication skills, and the ability to write great proposals, lead productive meetings and create inspiring pitches. You've got a strong grasp of what it takes to build mutually beneficial, long-lasting, genuinely profitable charity-corporate partnerships. You are passionate about making life better for older people, and crucially you can see how corporate partnerships can help Age UK do this.All CVs submitted must be accompanied by a covering letter (two sides of A4 maximum) outlining why this role appeals and why you would be the best candidate.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Customer Relations Executive (FTC until end March 2020)
new3 days ago
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Customer Relations Executive Salary: £19,500-21,000 Location: Ashburton, Devon Contract: Fixed Term Contract -until end Mar 2020 Hours: 35hrs (Mon-Fri) Closing date: 26th February 2019 Job Purpose Age UK is looking to recruit a Customer Relations Executive. You will co-ordinate the effective and timely resolution of complaints, service issues and queries from Customers and members of the Trading Alliance in relation to all Age UK Enterprises Products and Services. Main Responsibilities Investigate and respond to written and verbal complaints in accordance with all regulatory protocols and company procedures. Provide administrative support and assistance. Liaise with relevant product and service partners where necessary and co-ordinate timely responses to complaints ensuring all regulatory protocols are adhered to. Identify potential reputational risks with complaints and escalate as per protocols. Highlight and escalate trends, or serious service issues using agreed procedures. Identify root cause of complaint and escalate any issues using agreed procedures. For a full list of role responsibilities, please refer to the Job Pack. Experience Previous Personal Lines Insurance or Banking / Financial Services experience desirable. Working in a customer focused environment. Handling and responding to complaints. Confident / Professional / Outgoing telephone manner. Good standard of written English is essential in this role. Skills & Knowledge Age UK has a vision of a world in which older people flourish. We aim to improve later life for everyone through our services, advice, campaigns, products, training and research. We offer a range of benefits including: 26 days annual holiday, plus bank holidays Competitive pension with employer contribution of up to 9% Simply Health Cash Plan Cycle scheme Childcare vouchers Life insurance Staff perks discounts Learning and development schemes Additional Information For a full list of benefits please click here All job offers are subject to receipt of satisfactory references. Apply for this role: Please follow this link to our careers site to apply for this role and view the job pack. Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Senior Marketing Coordinator
8 days ago
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Job Title: Senior Marketing CoordinatorJob Category: MarketingLocation: LondonSalary: £28,000-31,000Agreement Type: Permanent Job PurposeFantastic opportunity for a highly experienced Marketing individual, with excellent communication and organisational skills to join the Enterprises Marketing Team and work on various projects as required. As well as implementing and monitoring marketing activities and budgets for Funeral Plans, you will help plan, coordinate and assist in the effective delivery of approved campaigns.Our ideal candidate will be a persuasive, proactive self-starter, of graduate calibre with an eye for detail and the ability to work with minimal supervision.Main Responsibilities Ensure timely delivery of campaigns under management on schedule and to agreed budget. Implement marketing activities including digital activity, direct mailings, advertising and door drops from initial briefing stage through the appropriate stages of copy, artwork, approvals, data selection & extraction, proofs, production and evaluation to ensure materials are tailored to customer needs. Plan and implement the insert programme. Liaise with media agency to plan annual schedule based on previous performance. Ensure booking forms and delivery details are provided and are up to date. Plan copy rotation and volume splits for each campaign and ensure printer has correct delivery details. Meet regularly with media agency to review results and revise media plan when needed. Arrange and oversee the production of fliers, press adverts, posters and other marketing materials for TAMs tailored to customer needs and using Plain English standards and upholding Brand guidelines Develop and manage digital marketing activity in association with Digital marketing managers Provide timely consolidation of latest campaign results accompanied by a succinct commentary where appropriate to further tailor the marketing mix to the customer segment and optimize marketing performance Oversee the allocation of Campaign Codes and telephone numbers to marketing initiatives and ensure all relevant parties are advised. Ensure local offices, call centres and fulfilment operations are fully briefed on forthcoming activity and provided with full campaign marketing materials to enable them to respond appropriately to customer needs. Maintain records of sign-offs and approved artwork in accordance with the Marketing Process. Be a full and proactive member of the Enterprises marketing team and supporting the other members of the marketing team as required. Work on assigned ad hoc projects and other products as requiredExperience Direct Response Marketing Financial Services Commercial marketing experience Team Player High level of organizational skills Experience of the full marketing mix Skills & Knowledge Campaign management experience Ability to handle complex campaigns Experience of Database Marketing Digital Marketing experience Familiar with MS Office Excellent Excel Spreadsheet skills Strong Persuasive and interpersonal skills Analytical Results Driven Excellent Eye for DetailAdditional InformationIDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline Empathetic with target audiences Available to travel regularly out of London For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Customer Service Representatives (Various Shifts)
new3 days ago
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Job Title: Customer Service Representatives(x3) Salary: £15,761.20 per annum pro rata. Location: Ashburton,Devon. Hours: Up to 35 hours per week, Full and Part time opportunities available. Agreement type: Permanent: Closing Date: 25th Feb 2019 Job Purpose Every year we already support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services. Therefore, we are expanding our Group Contact Centre to allow us to meet this demand and continue to provide excellent customer service in handling requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them. We are seeking Customer Services Representatives to join our friendly and professional Contact Centre Working Patterns: We are able to offer full or part time opportunities. Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm. Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm. Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm. Main Responsibilities: Responsible for providing an exemplary 'First Port of Call' service in a multi-channel environment. Keep up-to-date in knowledge and understanding of all Information and Advice literature /signposting/policies/processes. Responsible for ensuring that all enquiries are dealt with in line with Advice Services Alliance (General Quality Mark), Age UK Information & Advice Quality Programme Certification and Treating Customers Fairly (TCF) principles. Accurately respond to customer's e-mail enquiries using e-mail, telephone etc. in line with set procedures and policies. Experience Demonstrable Customer Service experience Previous experience of using CRM systems to process customer data. Skills & Knowledge Good understanding of Word / Excel / Outlook Accurate data entry skills ECDL (European Computer Driving Licence) or equivalent qualification (Desirable) Confident / professional / outgoing telephone manner. Flexible attitude to hours of work. Ability to work as part of a team. Additional Information Please review the attached job description for further details. **We are planning to undertake initial Telephone Interviews with selected candidates on Thurs 28th Feb 2019 & Fri 1st March 2019. Successful candidates will then be invited to attend the final stage of the process which is a half day Assessment Day Thursday 7th March 2019** Working Patterns: We are able to offer full or part time opportunities: Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm. Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm. Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm. These roles will include some weekend shifts depending on staff rotas and availability. For example, currently this works out at approximately 1 weekend in 6. Please indicate your preference for hours when you complete your supporting statement. You can select more than one pattern if you are happy to be considered for different patterns. For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Customer Service Representatives (Various Shifts)
5 days ago
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Job Title: Customer Service Representatives(x3) Salary: £15761.20 per annum pro rata. Location: Ashburton,Devon. Hours: Up to 35 hours per week, Full and Part time opportunities available. Agreement type: Permanent: Closing Date: 25th Feb. 2019 Job Purpose Every year we already support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services. Therefore, we are expanding our Group Contact Centre to allow us to meet this demand and continue to provide excellent customer service in handling requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them. We are seeking Customer Services Representatives to join our friendly and professional Contact Centre Working Patterns: We are able to offer full or part time opportunities. Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm. Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm. Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm. Main Responsibilities Responsible for providing an exemplary 'First Port of Call' service in a multi-channel environment. Keep up-to-date in knowledge and understanding of all Information and Advice literature /signposting/policies/processes. Responsible for ensuring that all enquiries are dealt with in line with Advice Services Alliance (General Quality Mark), Age UK Information & Advice Quality Programme Certification and Treating Customers Fairly (TCF) principles. Accurately respond to customer's e-mail enquiries using e-mail, telephone etc. in line with set procedures and policies. Experience Demonstrable Customer Service experience Previous experience of using CRM systems to process customer data. Skills & Knowledge Good understanding of Word / Excel / Outlook Accurate data entry skills ECDL (European Computer Driving Licence) or equivalent qualification (Desirable) Confident / professional / outgoing telephone manner. Flexible attitude to hours of work. Ability to work as part of a team. Additional Information Please review the attached job description for further details. We are planning to undertake initial Telephone Interviews with selected candidates on Thursday 28th Feb & Fri.1st March 2019 Successful candidates will then be invited to attend the final stage of the process which is a half day Assessment Day on Thursday 7th March. Working Patterns: We are able to offer full or part time opportunities: Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm. Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm. Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm. These roles will include some weekend shifts depending on staff rotas and availability. For example, currently this works out at approximately 1 weekend in 6. Please indicate your preference for hours when you complete your supporting statement. You can select more than one pattern if you are happy to be considered for different patterns. For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time. Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Cost Analyst
newabout 12 hours ago
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Job Purpose Age UK are recruiting for an experienced cost analyst to support the procurement team by managing data input and extraction from our procurement system Proactis, then preparing analysis and comprehensive reports and dashboards. Main Responsibilities: Perform regular analysis of spend data using "spend analytics" tools Collect, cleanse and organise spend data Extract data and prepare spend reports and spend performance dashboards Support with the analysis of supplier quotes Liaise with and support finance teams Experience To be considered applicants will need basic knowledge of accounting and financial analysis and experience of data analysis. In addition you should be proficient with excel, especially pivot tables and look ups. Skills & Knowledge Good communication and reporting skills are essential, as are excellent presentation skills using Word and Power Point. In addition you will need to be well organised with great time management skills. Additional Information For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working. Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment. Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Print-production coordinator
8 days ago
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Job PurposeWe are recruiting for a Print-production coordinator to join the Age UK team. This is a great opportunity for an experienced print-production coordinator to support the Age UK Brand and Marketing teams, ensuring their printing & production requirements for direct mail, media inserts and other marketing material is produced on time, and to suitable brand and quality standards.Main Responsibilities To support Age UK's various marketing activities by overseeing and coordinating the work-flow processes for all print-production materials. Review internal client design-briefs and to help compile accurate print specifications. Check and confirm that all artworks are produced according to Age UK corporate branding guidelines. Identify the most appropriate and cost-effective, tender process and production method for each job. Agree production schedules with suppliers and Age UK internal clients. Coordinate all Direct Mail campaigns, from briefing to delivery, ensuring that all elements of the mailing project meet the agreed schedules & budgets. Coordinate the monthly media-inserts, printing programmes Strengthen brand policing by checking and confirming that all printed marketing material is satisfactorily approved for quality and for standard Check and approve all material prior to print-production runs. Ensure that latest versions of Age UK artwork, especially those amended and returned from printers, are organized and filed electronically within Age UK's digital asset-management systems. Assist with the development of the AGE UK Online Ordering system and produce weekly and monthly status reports Coordinate purchase orders and invoices for new jobs. Foster good, professional working relationships and ethical standards with Age UK internal stakeholders and suppliers.Experience Proven track record of experience coordinating print-production services for direct-mailing and door-drop distribution in a complex, multi-product marketing environment is essential Proven track record in liaising with design studios, direct-mail distributors, print agencies and print suppliers.Skills & Knowledge Knowledge of current postage channels and DSA procedures Knowledge of direct mail and the implications of VAT and GDPR Proven ability to build relationships and to work effectively with a wide range of people Good communication skills and Strong organization skills are essential iMac skillsAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Business Development Manager - Corporate Partnersh...
11 days ago
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Job PurposeAge UK, the UK's leading charity for older people, is riding high on the success of big corporate partnerships such as six figure Charity of the Years with Santander and Credit Suisse, and our iconic Big Knit campaign with innocent, which continues to go from strength to strength.We are now seeking an experienced Business Development Manager to join the expanding Corporate Partnerships team and help meet an ambitious income target through the development of innovative corporate partnerships.Main ResponsibilitiesThe successful candidate will be responsible for building a pipeline of strategic corporate partnership opportunities - across the full corporate partnerships mix - developing these relationships, turning them into successful and profitable long-term corporate partnerships.ExperienceYou will need solid experience in a similar role or environment, ideally within new business fundraising.Skills & Knowledge* You should be a tenacious new business fundraiser (or sales or marketing professional) who's great at building relationships, spotting opportunities and running with them.* You have excellent communication skills, and the ability to write great proposals, lead productive meetings and create inspiring pitches.* You've got a strong grasp of what it takes to build mutually beneficial, long-lasting, genuinely profitable charity-corporate partnerships.* You are passionate about making life better for older people, and crucially you can see how corporate partnerships can help Age UK do this.All CVs submitted must be accompanied by a covering letter (two sides of A4 maximum) outlining why this role appeals and why you would be the best candidate.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Senior Marketing Manager
8 days ago
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Job Title: Senior Marketing ManagerJob Category: MarketingLocation: LondonSalary: £52000-£54000Agreement Type: PermanentJob PurposeAge UK Enterprises are seeking a results driven and dynamic Senior Marketing Manager to join our commercial team. Ideally with financial services experience, you will develop and implement strategic marketing plans for Age Co Funeral Plans to cost effectively deliver planned sales and enquiries across the full marketing mix.The ideal candidate will have experience of managing and leading a team, and of marketing to an over 50s audience.Main Responsibilities Analyse results of all marketing campaigns & trials, identifying strengths and weaknesses, recommending developments and improvements as necessary to closely tailor the marketing mix to the segment. To re-engineer processes to improve cost efficiency, follow approval processes and meet ASA and legal requirements. Liaise with the Head of Marketing, Marketing Managers & Campaign Co-ordinators to ensure we, our Partners and the Trading Alliance members, operate within and comply with the Financial Services Act, Consumer Protection Act, Data Protection Act, legal requirements, and other industry and charity regulations and standards. Ensure all staff have regular performance reviews and are managed in line with Investors in People best practise. Handle all grievance and disciplinary issues in line with current policy. Undertake regular staff training and evaluation feedback sessions. Hold regular team briefings and meetings that embrace feedback and the sharing of ideas. Ensure the corporate objectives are shared with the team with particular relevance to setting individual performance and team objectives. Comply strictly to the company's Equal Opportunities Policy and Code of Conduct. Support the Head of Marketing as required Experience Consumer Direct Response Marketing Experience of working in Financial Services Commercial marketing experience People Management Excellent Budget management, analytical and strategic skills Skills & Knowledge Campaign management experience Ability to handle complex campaigns Experience of Database Marketing Digital Marketing experience Familiar with MS Office Excellent Excel Spreadsheet skills. Highly motivated "self-starter" able to set priorities and work to objectives with minimal supervision" Excellent organisational, communication and interpersonal skills Creative and flexible approach Excellent eye for detail Excellent leadership and negotiation skills. Additional Information IDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline Available to travel regularly out of London For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Senior Manager - Business Development
11 days ago
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Job PurposeAge UK, the UK's leading charity for older people, is riding high on the success of big corporate partnerships such as six figure Charity of the Years with Santander and Credit Suisse and our iconic Big Knit campaign with innocent, which continues to go from strength to strength.This is an exciting time to join Age UK, with the launch of our new charity strategy. As part of our plan for continued growth, we are recruiting a Senior Manager to lead Age UK's New Business team in achieving an ambitious New Business target.Main ResponsibilitiesThis is an exciting opportunity with a varied remit, where the successful candidate will be responsible for devising and delivering innovative partnership propositions, resulting in New Business wins, and the development of long term partnerships from across the corporate partnerships mix. This will include supporting the Head of Corporate with developing and implementing an ambitious three year strategy aimed at securing six and seven figure, multi-year partnerships.Leading a team of four, you will also take responsibility for team culture, motivation, and performance, ensuring an ambitious New Business vision is set and achieved.ExperienceTo be considered, candidates will need significant experience in Corporate Partnerships, and a proven track record of securing multi-year, high value relationships.You will also need excellent team management experience, demonstrating your ability to lead and manage a team of fundraisers to achieve and exceed targets.Skills & KnowledgeYou will have outstanding communication skills both verbal and written, along with the ability to build and maintain long term relationships with senior decision makers.In addition, you will need a thorough understanding of the fundraising landscape, and fundraising regulations, along with the confidence and creativity to develop high end innovative fundraising strategies and proposals.All CVs submitted must be accompanied by a covering letter (two side of A4 maximum) outlining why this role appeals and why you would be the best candidate.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Disaster Recovery Consultant / Disaster Recovery M
14 days ago
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Job PurposeAge UK has an opportunity for an experienced disaster recovery and business continuity consultant to support the team for a 9 month contracting assignment. Key to the role will be the need to communicate with the business, and provide confidence and assurance that the systems in place will be able to support the work of the organisation in the event of a disaster.This is a 9 month contract offering £200 to £230 per day.Main ResponsibilitiesOver the course of the contract, the Disaster Recovery Consultant will be expected to Carry out gap analysis of existing plans and Business Impact Assessment Lead and refresh the Crisis and Business Continuity Strategy and Framework in line with ISO 22301:2012, ensuring tools and templates used by the business are in accordance with good practice and are understood by Directors and staff. Coordinate and collaborate with 3rd parties and internal partners to produce service continuity tools, documentation and testing plans, including supporting Procurement to ensure relevant 3rd party suppliers provide the recovery capability necessary to support the agreed continuity plans. Develop and manage a Business Continuity, Resilience and Disaster Recovery Test process for all IT critical services. Create improvement loops that assures technology resilience is aligned to business critical processes. Conduct one Business Continuity and Disaster Recovery test and report the results to the business as well as an remediation or improvement action required Provide support to embed the standard in new service / product propositionsExperiencePrior experience of setting up Business Continuity or Disaster Recovery plans for large organisations is essential, as is experience working with ISO 22301:2012Skills & Knowledge Applicants will need to have comprehensive working knowledge of ISO 22301:2012 and the requirements for a robust Disaster Recovery and Business Continuity strategy. Ideally candidates should hold ISO22301 Lead Implementer or Auditor, PCBCM, CBCI, DRCS, EDRP or equivalents.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Senior Insight Analyst
10 days ago
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Job PurposeAge UK's vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be. We're passionately committed to helping as many people as possible love later life.The role is responsible for leading and developing analytical insight to serve the needs of the organisation, in particular that of the AgeCo's financial product portfolio. By scoping evolving marketing requirements and performing fit-for-purpose and reliable analysis, you will deliver actionable insights resulting in better customer engagement, acquisition, retention and income generation. So if you have experience in charity analytics and want to broaden your experience to include financial services this could be the job for you?Main Responsibilities* Research and interpret needs of internal clients, translating into deliverable analysis projects* Use of appropriate software, to robustly explore and perform data manipulation and statistical analysis* Validate, interpret and present results in a way to help the business achieve its strategies* Identify potential new audiences using modelling techniques such as CHAID and logistic regression* To be responsible for the analytics pertaining to customer acquisition, cross / up sell and retention* Manage external relationship and explore data opportunities with Age UK's digital web activity agencyExperience* Extensive experience of using statistical software, in particular SPSS to manipulate large databases* Experience of working within a direct marketing environment within a commercial/financial services industry* Experience of managing relationships with internal clients to tight deadlines* Experience in campaign analysis, profiling, segmentation and modelling* Proficient in application of statistical analysis and data modelling* Strong numerate/statistical backgroundSkills & Knowledge* SPSS or equivalent* MS Office applications* FastStats (desirable)* Tableau (desirable)* T-SQL (desirable)* Google Analytics (desirable)Additional InformationWe are an Equal Opportunities employer and positively encourage applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Senior Direct Marketing Executive
14 days ago
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Job PurposeThere has never been a more exciting time to join Age UK as we're investing in an ambitious new fundraising strategy to help us deeply engage more supporters and partners in our work. As part of this exciting expansion we are developing our legacies team and looking to take on a new direct marketing professional.We are seeking a candidate who has the drive and passion to develop their career further with Age UK and work with us to make a significant difference to vulnerable older people in need.The suitable candidate will not only be proactive but have a good understanding of marketing and project management. You will be keen to gain more experience of both acquisition and stewardship across our core channels including TV, digital, inserts, press adverts and direct mail.This is a key role in our Legacy Marketing team, and a fantastic opportunity for someone who enjoys working in a varied and collaborative role, building strong relationships with suppliers and internal teams, including Individual Marketing, Brand and Digital.We can offer A varied and interesting role A friendly team and collaborative environment A commitment to development and learning A extensive range of benefits including an excellent holiday and pension packageMain responsibilities Execution and management of legacy direct marketing campaigns, responsibility for developing test and learn strategy. Management of campaign income and expenditure and assist with managing overall budget. Work closely with the wider legacy and fundraising teams to share and collaborate on activities and develop future fundraising strategies.Key Skills Experience of managing direct marketing campaigns Excellent project management skills Strong communication and interpersonal skills Proficient in the use of MS Office applications, particularly Excel and Word Numerical and analytical skillsAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Senior Marketing Coordinator
10 days ago
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Job Title: Senior Marketing CoordinatorJob Category: MarketingLocation: LondonSalary: £28,000-31,000Agreement Type: Permanent Job PurposeFantastic opportunity for a highly experienced Marketing individual, with excellent communication and organisational skills to join the Enterprises Marketing Team and work on various projects as required. As well as implementing and monitoring marketing activities and budgets for Funeral Plans, you will help plan, coordinate and assist in the effective delivery of approved campaigns.Our ideal candidate will be a persuasive, proactive self-starter, of graduate calibre with an eye for detail and the ability to work with minimal supervision.Main Responsibilities* Ensure timely delivery of campaigns under management on schedule and to agreed budget.* Implement marketing activities including digital activity, direct mailings, advertising and door drops from initial briefing stage through the appropriate stages of copy, artwork, approvals, data selection & extraction, proofs, production and evaluation to ensure materials are tailored to customer needs.* Plan and implement the insert programme. Liaise with media agency to plan annual schedule based on previous performance. Ensure booking forms and delivery details are provided and are up to date. Plan copy rotation and volume splits for each campaign and ensure printer has correct delivery details. Meet regularly with media agency to review results and revise media plan when needed.* Arrange and oversee the production of fliers, press adverts, posters and other marketing materials for TAMs tailored to customer needs and using Plain English standards and upholding Brand guidelines* Develop and manage digital marketing activity in association with Digital marketing managers* Provide timely consolidation of latest campaign results accompanied by a succinct commentary where appropriate to further tailor the marketing mix to the customer segment and optimize marketing performance* Oversee the allocation of Campaign Codes and telephone numbers to marketing initiatives and ensure all relevant parties are advised.* Ensure local offices, call centres and fulfilment operations are fully briefed on forthcoming activity and provided with full campaign marketing materials to enable them to respond appropriately to customer needs.* Maintain records of sign-offs and approved artwork in accordance with the Marketing Process.* Be a full and proactive member of the Enterprises marketing team and supporting the other members of the marketing team as required.* Work on assigned ad hoc projects and other products as requiredExperience* Direct Response Marketing* Financial Services* Commercial marketing experience* Team Player* High level of organizational skills* Experience of the full marketing mix Skills & Knowledge* Campaign management experience* Ability to handle complex campaigns* Experience of Database Marketing* Digital Marketing experience * Familiar with MS Office* Excellent Excel Spreadsheet skills* Strong Persuasive and interpersonal skills * Analytical* Results Driven* Excellent Eye for DetailAdditional InformationIDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline* Empathetic with target audiences* Available to travel regularly out of London For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Senior Marketing Manager (Lottery & Raffle)
14 days ago
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Job Title: Senior Marketing Manager (Lottery & Raffle)Job Category: MarketingLocation: LondonSalary: £50,000-£52,000Job PurposeAre you a winner in marketing, with experience in marketing Lotteries/Raffles, Financial Services or Subscriptions? Then we are looking for you to join our Marketing Team, to develop and implement strategic marketing plans for our successful and growing Prize programmeMain Responsibilities To manage the budget and performance of Lottery and Raffle by developing and implementing profitable marketing acquisition and retention plans across the full marketing mix including digital Analyse results of all marketing campaigns & tests, attributing response to marketing activities as relevant. Recommend developments and improvements as necessary to tailor the marketing mix to the customer segment and optimise performance Manage and develop a team of 4Experience At least 5 years' experience in a Direct Response and Direct Mail Marketing Role Digital Marketing experience especially with customer journey experience Experience in handling multiple and complex campaigns Budget management experience Database marketing expertise Proven analytical capabilities Excellent relationship management skills Strategic experience and ability to see the bigger pictureSkills & Knowledge Experience of developing customer communications Experience of Database Marketing Campaign management experience Ability to handle complex campaigns Performance and customer-orientated Familiar with MS OfficeAdditional Information Commitment to the mission and values of Age UK, and empathetic with target audiences IDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Senior Marketing Manager
10 days ago
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Job Title: Senior Marketing ManagerJob Category: MarketingLocation: LondonSalary: £52000-£54000Agreement Type: PermanentJob PurposeAge UK Enterprises are seeking a results driven and dynamic Senior Marketing Manager to join our commercial team. Ideally with financial services experience, you will develop and implement strategic marketing plans for Age Co Funeral Plans to cost effectively deliver planned sales and enquiries across the full marketing mix.The ideal candidate will have experience of managing and leading a team, and of marketing to an over 50s audience.Main Responsibilities* Analyse results of all marketing campaigns & trials, identifying strengths and weaknesses, recommending developments and improvements as necessary to closely tailor the marketing mix to the segment. * To re-engineer processes to improve cost efficiency, follow approval processes and meet ASA and legal requirements. * Liaise with the Head of Marketing, Marketing Managers & Campaign Co-ordinators to ensure we, our Partners and the Trading Alliance members, operate within and comply with the Financial Services Act, Consumer Protection Act, Data Protection Act, legal requirements, and other industry and charity regulations and standards.* Ensure all staff have regular performance reviews and are managed in line with Investors in People best practise.* Handle all grievance and disciplinary issues in line with current policy.* Undertake regular staff training and evaluation feedback sessions. * Hold regular team briefings and meetings that embrace feedback and the sharing of ideas.* Ensure the corporate objectives are shared with the team with particular relevance to setting individual performance and team objectives.* Comply strictly to the company's Equal Opportunities Policy and Code of Conduct.* Support the Head of Marketing as required Experience* Consumer Direct Response Marketing* Experience of working in Financial Services * Commercial marketing experience* People Management* Excellent Budget management, analytical and strategic skills Skills & Knowledge* Campaign management experience* Ability to handle complex campaigns* Experience of Database Marketing* Digital Marketing experience * Familiar with MS Office* Excellent Excel Spreadsheet skills.* Highly motivated "self-starter" able to set priorities and work to objectives with minimal supervision"* Excellent organisational, communication and interpersonal skills* Creative and flexible approach* Excellent eye for detail* Excellent leadership and negotiation skills. Additional Information* IDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline* Available to travel regularly out of London For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Group Insurance Officer - 16 Hours per week
14 days ago
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Job PurposeAge UK's vision is a world where everyone can love later life. We know some people can face illness, loneliness or poverty as they grow older. Whatever the situation, Age UK provides support and vital services to help make later life the best it can be. We're passionately committed to helping as many people as possible love later life.We are now recruiting for an experienced Group Insurance Officer to join the team in our London Head Office, on a permanent part time basis. Working 16 hours a week with flexible days to suit the successful candidate, this is a great opportunity for an experienced Insurance Officer to use their expertise in the handling and processing of insurance claims, ensuring they are dealt with efficiently and resolved in the best interests of Age UK.Main ResponsibilitiesThe successful candidate will primarily be responsible for managing low value Property Damage claims from notification to settlement, including liaison with the business for claims information. In addition you will assist with the handling and processing of Public Liability and Employers' Liability claims, and administer and maintain an up to date and accurate log of all claims being handled.You will also liaise with the business to obtain and collate exposure information and values in relation to the renewal of the Group Insurance Programme, and provide basic insurance guidance to the Group.Experience Demonstrable practical experience working within an insurance claims handling position Experience and knowledge of the principals and practice of insurance, Ability to maintain a log of claims being processed together with status The ability to prioritise tasks, work to deadlines and follow up as appropriate. Able to work on own initiative and develop relationships in the Group. Diplomatic and discrete - respecting the trust and confidence required to perform the functionSkills & Knowledge Good understanding and technical knowledge of the insurance claims management process, particularly Property, Public and Employers' Liability claims Excellent administrative and organisational skills, and attention to detail. Good written and verbal communication skillsAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Print-production coordinator
10 days ago
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Job PurposeWe are recruiting for a Print-production coordinator to join the Age UK team. This is a great opportunity for an experienced print-production coordinator to support the Age UK Brand and Marketing teams, ensuring their printing & production requirements for direct mail, media inserts and other marketing material is produced on time, and to suitable brand and quality standards.Main Responsibilities* To support Age UK's various marketing activities by overseeing and coordinating the work-flow processes for all print-production materials.* Review internal client design-briefs and to help compile accurate print specifications.* Check and confirm that all artworks are produced according to Age UK corporate branding guidelines.* Identify the most appropriate and cost-effective, tender process and production method for each job.* Agree production schedules with suppliers and Age UK internal clients.* Coordinate all Direct Mail campaigns, from briefing to delivery, ensuring that all elements of the mailing project meet the agreed schedules & budgets. * Coordinate the monthly media-inserts, printing programmes * Strengthen brand policing by checking and confirming that all printed marketing material is satisfactorily approved for quality and for standard* Check and approve all material prior to print-production runs. * Ensure that latest versions of Age UK artwork, especially those amended and returned from printers, are organized and filed electronically within Age UK's digital asset-management systems. * Assist with the development of the AGE UK Online Ordering system and produce weekly and monthly status reports * Coordinate purchase orders and invoices for new jobs. * Foster good, professional working relationships and ethical standards with Age UK internal stakeholders and suppliers.Experience* Proven track record of experience coordinating print-production services for direct-mailing and door-drop distribution in a complex, multi-product marketing environment is essential* Proven track record in liaising with design studios, direct-mail distributors, print agencies and print suppliers.Skills & Knowledge* Knowledge of current postage channels and DSA procedures* Knowledge of direct mail and the implications of VAT and GDPR* Proven ability to build relationships and to work effectively with a wide range of people* Good communication skills and Strong organization skills are essential* iMac skillsAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Events Manager - Flagship Running Event
14 days ago
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Job PurposeWe are recruiting for a Running Events Manager to join the successful Age UK Events Department for a 12 month contract.The successful candidate will take responsibility for organising Age UK's flagship running event, The Leeds Abbey Dash. Now in its 34th year, this ever popular event attracts 10,000 participants from record breaking elite athletes to first time runners.Main ResponsibilitiesThis role represents a great opportunity for a seasoned mass participation Events Manager to take responsibility for the full logistical delivery of the event. You will lead on marketing, messaging, contingency planning and health and safety, working with key stakeholders both internally and externally to ensure that the runner experience is of the highest standard. ExperienceTo be considered you will need to demonstrate experience in successfully delivering large scale mass participation events, including project management, logistics, marketing and budget responsibility.Experience of organising running events in particular would be beneficial.Skills & KnowledgeYou will need Great stakeholder management and communication skills Excellent project management ability High attention to detail An ability to prioritise a complex workloadAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Customer Service Representatives (Various Shifts)
7 days ago
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Job Title: Customer Service Representatives(x3)Salary: £15761.20 per annum pro rata.Location: Ashburton,Devon.Hours: Up to 35 hours per week, Full and Part time opportunities available.Agreement type: Permanent:Closing Date: 25th Feb. 2019Job PurposeEvery year we already support millions of older people, but with an ageing population we need to continue to grow in order to keep meeting the demands on our services. Therefore, we are expanding our Group Contact Centre to allow us to meet this demand and continue to provide excellent customer service in handling requests for written and verbal information on a wide range of enquiries from people in later life, their carers, family and professionals who work with them.We are seeking Customer Services Representatives to join our friendly and professional Contact CentreWorking Patterns: We are able to offer full or part time opportunities.Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm.Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm.Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm.Main Responsibilities* Responsible for providing an exemplary 'First Port of Call' service in a multi-channel environment.* Keep up-to-date in knowledge and understanding of all Information and Advice literature /signposting/policies/processes.* Responsible for ensuring that all enquiries are dealt with in line with Advice Services Alliance (General Quality Mark), Age UK Information & Advice Quality Programme Certification and Treating Customers Fairly (TCF) principles.* Accurately respond to customer's e-mail enquiries using e-mail, telephone etc. in line with set procedures and policies.Experience* Demonstrable Customer Service experience* Previous experience of using CRM systems to process customer data.Skills & Knowledge* Good understanding of Word / Excel / Outlook* Accurate data entry skills* ECDL (European Computer Driving Licence) or equivalent qualification (Desirable)* Confident / professional / outgoing telephone manner.* Flexible attitude to hours of work.* Ability to work as part of a team.Additional InformationPlease review the attached job description for further details.**We are planning to undertake initial Telephone Interviews with selected candidates on Thursday 28th Feb & Fri.1st March 2019 Successful candidates will then be invited to attend the final stage of the process which is a half day Assessment Day on Thursday 7th March.**Working Patterns: We are able to offer full or part time opportunities:Full time roles - 35 hours per week, Flexible working pattern, 5 x 7 hour shifts between the hours of 8am and 7pm.Part time roles - 24 or 30 hours per week. Flexible working pattern, 4 or 5 x 6 hour shifts between the hours of 8am and 7pm.Part time roles - 28 hours per week. Flexible working pattern, 4 x 7 hour shifts between the hours of 8am and 7pm.These roles will include some weekend shifts depending on staff rotas and availability. For example, currently this works out at approximately 1 weekend in 6.Please indicate your preference for hours when you complete your supporting statement. You can select more than one pattern if you are happy to be considered for different patterns.For a full list of benefits please click hereAge UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Divisional Sales Manager - Retail
15 days ago
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Job Title: Divisional Sales Manager - RetailJob Category: Retail ManagementLocation: Field Based covering North West, West of England and WalesSalary: Highly competitive salary and benefits including company car, 26 day annual leave, pension, healthcare Agreement Type: PermanentJob PurposeAge UK are recruiting for a Divisional Sales Manager to join the retail management team on a full time permanent basis. This is an exciting opportunity for an experienced senior retail professional to take full responsibility for the evolutionary and sustainable growth of a large retail network comprised of a team of 8 Area Sales Managers, approximately 135 shops and an income budget of £15m.With over 370 shops nationally, significant plans to open more, and an exciting 3 year development plan, which will focus on the evolution of our retail offering and building upon sustainable growth, there is no better time to join the Age UK retail team, and take on a role of significant importance to the Charity.Main ResponsibilitiesPrimarily the successful candidate will take responsibility for growing the net profit of their region, through developing and implementing operational plans to grow income and control costs at both Divisional and Area level.In addition, you will be expected to build a sales and profit focussed environment, which allows for innovative and sustainable growth. It is expected you will contribute to the development of the overall retail strategy, and ensure it is aligned to Age UK's strategic plan.Finally, you will provide leadership and performance management to your team, ensuring their right culture, mix of skills, and people development plans are in place to deliver strategic goals.ExperienceTo be considered, candidates will need to display a successful track record of achievement, at senior management level, within a geographically diverse multi-site retail business.You will be expected to demonstrate your prior success of achieving or exceeding KPI's, and developing people in order to achieve organisational success.Prior experience within, or working knowledge of, the charity sector would be hugely beneficial, but is not essential.Skills & KnowledgeYou will have a strong working knowledge of modern retail environments, and trends within the UK and the skills to deliver a strategy focussed on net profit growth.This is a field based role, covering the North West, West of England and Wales, therefore the successful candidate will need a full driving licence, and the ability to travel throughout the division.Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Events Manager - Flagship Running Event
19 days ago
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Job PurposeWe are recruiting for a Running Events Manager to join the successful Age UK Events Department for a 12 month contract.The successful candidate will take responsibility for organising Age UK's flagship running event, The Leeds Abbey Dash. Now in its 34th year, this ever popular event attracts 10,000 participants from record breaking elite athletes to first time runners.Main ResponsibilitiesThis role represents a great opportunity for a seasoned mass participation Events Manager to take responsibility for the full logistical delivery of the event. You will lead on marketing, messaging, contingency planning and health and safety, working with key stakeholders both internally and externally to ensure that the runner experience is of the highest standard. ExperienceTo be considered you will need to demonstrate experience in successfully delivering large scale mass participation events, including project management, logistics, marketing and budget responsibility.Experience of organising running events in particular would be beneficial.Skills & KnowledgeYou will need * Great stakeholder management and communication skills* Excellent project management ability* High attention to detail* An ability to prioritise a complex workloadAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Engagement Executive
15 days ago
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Job Title: Engagement ExecutiveJob Category: CRMLocation: LondonAgreement Type: PermanentSalary: £25,450 - £26,500k.Job PurposeThis role is paramount within Age UK to support our valued customers and add value to members of the public, by demonstrating empathy and understanding to those in vulnerable and emotionally challenging situations. We need a passionate customer experienced ambassador, to deliver prompt and appropriate response to complaints and enquiries, providing fulfilment and processing of communications from the public, partners and supporters of the organisationMain Responsibilities To provide timely complaint and query resolution on behalf of all areas of the organisation To deliver excellent customer service within agreed time frames and adhering to agreed standards of delivery To champion Engagement and Experience within Age UK providing internal support and expertise in customer care provision To support Age UK's Risk Management policy mitigating loss to the Charity through appropriate handling of complaints and correspondence To take ownership of all communications received following up with business units where necessary and recording outcomes To gather information and keep up to date with all charity activity in order to answer queries with knowledge and confidence To grasp all appropriate opportunities for income maximisation through Customer Service delivery To accurately record the quantity and nature of all communications as per agreed protocols To keep information on the central database up to date in accordance with donor wishes and department protocols and legislation To contribute to regular reviews of processes to maximise team efficiency and effectiveness and ensure relevant documentation is kept up to date To respond to Partnership Help Desk enquiries Experience & Skills Excellent communications skills Passionate about adding value to members of the public Database proficiency Ability to handle emotionally challenging customer interactions Awareness of customer vulnerability Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

jobs byAdzuna
Senior Direct Marketing Executive
18 days ago
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Job PurposeThere has never been a more exciting time to join Age UK as we're investing in an ambitious new fundraising strategy to help us deeply engage more supporters and partners in our work. As part of this exciting expansion we are developing our legacies team and looking to take on a new direct marketing professional.We are seeking a candidate who has the drive and passion to develop their career further with Age UK and work with us to make a significant difference to vulnerable older people in need.The suitable candidate will not only be proactive but have a good understanding of marketing and project management. You will be keen to gain more experience of both acquisition and stewardship across our core channels including TV, digital, inserts, press adverts and direct mail.This is a key role in our Legacy Marketing team, and a fantastic opportunity for someone who enjoys working in a varied and collaborative role, building strong relationships with suppliers and internal teams, including Individual Marketing, Brand and Digital.We can offer* A varied and interesting role* A friendly team and collaborative environment* A commitment to development and learning* A extensive range of benefits including an excellent holiday and pension packageMain responsibilities* Execution and management of legacy direct marketing campaigns, responsibility for developing test and learn strategy. * Management of campaign income and expenditure and assist with managing overall budget.* Work closely with the wider legacy and fundraising teams to share and collaborate on activities and develop future fundraising strategies.Key Skills* Experience of managing direct marketing campaigns* Excellent project management skills * Strong communication and interpersonal skills * Proficient in the use of MS Office applications, particularly Excel and Word* Numerical and analytical skillsAdditional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Senior Marketing Manager (Lottery & Raffle)
18 days ago
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Job Title: Senior Marketing Manager (Lottery & Raffle)Job Category: MarketingLocation: LondonSalary: £50,000-£52,000Job PurposeAre you a winner in marketing, with experience in marketing Lotteries/Raffles, Financial Services or Subscriptions? Then we are looking for you to join our Marketing Team, to develop and implement strategic marketing plans for our successful and growing Prize programmeMain Responsibilities* To manage the budget and performance of Lottery and Raffle by developing and implementing profitable marketing acquisition and retention plans across the full marketing mix including digital * Analyse results of all marketing campaigns & tests, attributing response to marketing activities as relevant. Recommend developments and improvements as necessary to tailor the marketing mix to the customer segment and optimise performance* Manage and develop a team of 4Experience* At least 5 years' experience in a Direct Response and Direct Mail Marketing Role* Digital Marketing experience especially with customer journey experience* Experience in handling multiple and complex campaigns* Budget management experience* Database marketing expertise* Proven analytical capabilities* Excellent relationship management skills* Strategic experience and ability to see the bigger pictureSkills & Knowledge* Experience of developing customer communications* Experience of Database Marketing* Campaign management experience* Ability to handle complex campaigns* Performance and customer-orientated* Familiar with MS OfficeAdditional Information* Commitment to the mission and values of Age UK, and empathetic with target audiences* IDM/CIM Diploma, Graduate calibre, ideally in a Marketing discipline For a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.

Engagement Executive
17 days ago
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Job Title: Engagement ExecutiveJob Category: CRMLocation: LondonAgreement Type: PermanentSalary: £25,450 - £26,500k.Job PurposeThis role is paramount within Age UK to support our valued customers and add value to members of the public, by demonstrating empathy and understanding to those in vulnerable and emotionally challenging situations. We need a passionate customer experienced ambassador, to deliver prompt and appropriate response to complaints and enquiries, providing fulfilment and processing of communications from the public, partners and supporters of the organisationMain Responsibilities* To provide timely complaint and query resolution on behalf of all areas of the organisation* To deliver excellent customer service within agreed time frames and adhering to agreed standards of delivery* To champion Engagement and Experience within Age UK providing internal support and expertise in customer care provision * To support Age UK's Risk Management policy mitigating loss to the Charity through appropriate handling of complaints and correspondence* To take ownership of all communications received following up with business units where necessary and recording outcomes* To gather information and keep up to date with all charity activity in order to answer queries with knowledge and confidence* To grasp all appropriate opportunities for income maximisation through Customer Service delivery* To accurately record the quantity and nature of all communications as per agreed protocols * To keep information on the central database up to date in accordance with donor wishes and department protocols and legislation* To contribute to regular reviews of processes to maximise team efficiency and effectiveness and ensure relevant documentation is kept up to date * To respond to Partnership Help Desk enquiries Experience & Skills* Excellent communications skills* Passionate about adding value to members of the public* Database proficiency* Ability to handle emotionally challenging customer interactions* Awareness of customer vulnerability Additional InformationFor a full list of benefits please click here Age UK is an Equal Opportunities employer and positively encourages applications from suitably qualified and eligible candidates, regardless of age, sex, race, disability, sexual orientation, gender reassignment, religion or belief, marital/civil partnership status, or pregnancy and maternity. We guarantee an interview to disabled candidates who meet the essential criteria. We welcome requests for flexible working.Age UK is committed to safeguarding adults at risk, and children, from abuse and neglect. We expect everyone who works with us to share this commitment.Early application is encouraged as we will review applications throughout the advertising period and reserve the right to close the advert at any time.Age UK politely requests no contact from recruitment agencies or media sales. We do not accept speculative CVs from recruitment agencies nor accept the fees associated with them.